- FirstBank PR (San Juan, PR)
- …and synthesizing third-party research, internal surveys, and Voice of the Customer (VoC) data to generate actionable insights that drive improvements in customer ... plays a critical part in supporting the Customer Experience ( CX ) team by transforming complex data into...channels (surveys, NPS, social media, complaints, etc.) into cohesive insights to drive CX strategy. . Develop… more
- Vanguard (Charlotte, NC)
- …, verifying its quality, accuracy, and reasonableness. + Perform analyses of historical data to surface trends and insights using advanced analytical methods. + ... with teams in Digital, CXD, Engineering, and Finance to deliver integrated insights . + Participate in cross-divisional data projects and resolve operational… more
- City National Bank (Los Angeles, CA)
- … - Officer or AVP *based on candidate experience level* WHAT IS THE OPPORTUNITY? The CX & Insights Analyst works with product and business unit stakeholders ... required of business stakeholders. * End-to-end creation and implementation CX programs and leveraging CX data...mid-level stakeholders across the organization * Help assess new data sources for service & digital insights … more
- City National Bank (Los Angeles, CA)
- …experience level* *In Office, Los Angeles, CA. * WHAT IS THE OPPORTUNITY? The Senior CX & Insights Analyst works with product and business unit stakeholders ... *CLIENT EXPERIENCE & INSIGHTS SENIOR ANALYST - AVP or...CX research programs. And finally, it includes leveraging CX data to create dashboards and reports… more
- Atlantic Health System (Morristown, NJ)
- … and a strong background in data analytics and storytelling. The Consumer Insights Analyst plays a critical role in shaping our understanding of the ... and call center activity, and appointment scheduling, and provide insights , data visualization and storytelling to map...clear recommendations to leadership and business partners + Ensures data quality and accuracy in all CX … more
- Baylor Scott & White Health (Dallas, TX)
- …**This is an onsite position in Dallas, Texas.** We're seeking a strategic and data -driven Senior Analyst to join our Voice of Customer (VoC) Program team ... CX measurement. **Insight Generation:** + Analyze VoC customer experience feedback data to derive actionable insights and recommendations for improving… more
- UNUM (Portland, ME)
- …management and increases exposure to all of the company's operational areas while helping turn CX data into action. This is a Hybrid opportunity requiring 2 days ... Team Unum today! **General Summary:** The Customer Experience Senior Analyst works within the Customer Experience Insights ...a mission to equip and rally Unum with actionable insights . This role supports CX improvement projects… more
- NTT DATA North America (Carlsbad, CA)
- …to be part of an inclusive, adaptable, and forward-thinking organization, apply now. NTT DATA 's Client is currently seeking a Business Analyst to join their team ... Platform Planning initiative focuses on transforming Customer Experience ( CX ) and Service Management by integrating data ...Analyst with a solid background in Customer Experience ( CX ) and Service Domain processes. The candidate will serve… more
- Newegg Inc. (Diamond Bar, CA)
- …capability to manage multiple priorities and projects. + Skilled at translating data insights into actionable business strategies. + Demonstrates a customer- ... forecast staffing needs, and identify operational gaps. + Provide data -driven insights and recommendations to improve efficiency,...meet evolving business needs. + Collaborate with IT and CX teams to analyze IVR data , identify… more
- AltaGas (Springfield, VA)
- …cross-functional improvements. * Maintain clear documentation and version control of all CX visual artifacts and insights assets. **Qualifications, Skills and ... **Job Description** **Position Summary** The Customer Experience Analyst reports to the Manager, Customer Experience and will support the utility's customer… more
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