- City of New York (New York, NY)
- …for this position, will be 9:30am to 5:30pm. Service Desk Operations is seeking an Associate Director . ASSIGNMENT AND CURRENT RESPONSIBILITIES The ... increasing levels of responsibility for the agency's success. The Service Desk Operations (SDO) Associate...Awards and Solicitations. In close partnership with our Procurement Operations Division, the Associate Director will ensure… more
- City of New York (New York, NY)
- …issues which inhibit task completion or the overall success of critical initiatives. Service Desk Operations Managers, including Assistant Directors, are ... with schedule to ensure coverage is available between the Service Desk hours of 8:00am-5:30pm and/or for...data and summarize research to lead ongoing improvement in operations and service . Establish relationships quickly and… more
- City of New York (New York, NY)
- …for maintaining a collaborative environment for all peers. Service Desk Operations is seeking an Assistant Director / Business Analyst. Duties include: - ... the positive impact of services on communities. The MOCS Director serves as the City Chief Procurement Officer. MOCS...task completion or the overall success of critical initiatives. Service Desk Operations Managers, including… more
- City of New York (New York, NY)
- …a collaborative environment for all peers. Service Desk Operations is seeking an Assistant Director / Technical Implementation Administrator. Duties ... the positive impact of services on communities. The MOCS Director serves as the City Chief Procurement Officer. MOCS...task completion or the overall success of critical initiatives. Service Desk Operations Managers, including… more
- UGI Corporation (King Of Prussia, PA)
- Director , IT Service Desk &...Service Management Leadership: Strong experience managing large-scale IT service desk operations and service ... distribution points across the United States. Position Summary The Director of IT Service Desk ...and service restoration processes. Understanding of 24/7 service desk operations and escalation… more
- University Corporation for Atmospheric Research (Boulder, CO)
- …indicators (KPIs) and service level agreements (SLAs) for Help Desk operations , driving continuous improvement in response times, resolution rates, ... the Chief Information Officer and serving as an Assistant Director of Enterprise IT, the Help Desk ...You Will Do Help Desk Management (50%)* Service Delivery & Operations : + Lead, manage,… more
- Cargill (Atlanta, GA)
- …a fully self- service support model - eliminating the need for traditional service desk operations . Customer-Centric Service Leadership: + Champion ... purpose at Cargill. **Job Purpose and Impact** The Sr. Director , Service Desk & Field...a customer-first mindset across service desk and field operations . + Implement Experience-Level… more
- City of New York (New York, NY)
- …any issues which inhibit task completion or the overall success of critical initiatives. Service Desk Operations is seeking a Senior Analyst / Procurement ... the positive impact of services on communities. The MOCS Director serves as the City Chief Procurement Officer. MOCS...prioritize PO tickets for escalation to Deputy Directors for Service Desk and Procurement Operations ;… more
- City of New York (New York, NY)
- …resolve any issues which inhibit task completion or the overall success of critical initiatives. Service Desk Operations is seeking a Senior Analyst / Vendor ... analyze operational data, and interact with external stakeholders. The Service Desk unit is part of the...data and summarize research to support ongoing improvement in operations and service ; -Educate stakeholders about various… more
- City of New York (New York, NY)
- …help to maintain and/or analyze operational data, and interact with external stakeholders. The Service Desk unit is part of the central services group at MOCS. ... related to sustainable knowledge acquisition and skills building. The Service Desk unit operates as a central...data and summarize research to support ongoing improvement in operations and service ; -Educate stakeholders about various… more
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