- Fiserv (Omaha, NE)
- …and account management tools. + Proven track record of designing and optimizing customer journeys , with measurable impact on customer satisfaction and ... scale, come make a difference at Fiserv. **Job Title** Director of Customer Experiences We are looking...user experience, and support resources. + Serve as a voice of the customer , advocating for enhancements… more
- Intuit (San Diego, CA)
- …identify and prioritize friction points and growth opportunities, influencing improvements in customer journeys , channel optimization, and reduced cost to serve. ... to become an AI-driven expert platform, delivering personalized, end-to-end experiences. The Director of GBSG Customer Success Data Science plays a… more
- Intuit (Mountain View, CA)
- **Overview** As Director of Intuit's Customer Experience team, you will be responsible for building and leading a customer experience 'practice' to drive ... the organization. The team will be accountable for our Voice of Customer (VOC) Feedback Loop: Leading...the optimal framework and ways of working, through end-to-end customer 'value' journeys and customer … more
- Walmart (Bentonville, AR)
- …and analysis of customer insights by ensuring unmet needs in key customer journeys are identified and assesses Walmart and key competitor's performance in ... leader for CIS sits at the intersection of data, customer experience and strategy, representing the objective voice...to uncover actionable insights. + Identify and prioritize key customer journeys , uncover unmet needs, and operationalize… more
- Pearson (San Francisco, CA)
- **Senior UX Design Director ** **Higher Education Product Team** **Pearson** Pearson is an ed tech company whose mission is to have a direct relationship with ... and each member is directly responsible for the team's success. **Senior UX Design Director ** We are looking for a strategic and hands-on Sr. UX Design Director… more
- Danaher Corporation (Marlborough, MA)
- …of inspiring and managing a diverse team of creative professionals to deliver content journeys that meet customer and business objectives. + Skilled in analyzing ... Danaher Business System (https://www.danaher.com/how-we-work/danaher-business-system) which makes everything possible. The Director , Digital Content Strategy is responsible for our core… more
- Celonis (New York, NY)
- …you to join us. **The Team:** The North America marketing team fuels customer success and market growth by building and increasing brand awareness, accelerating ... pipeline -- both independently and with our partners -- and cultivating a customer community of change makers. We amplify success stories through targeted campaigns… more
- Kyndryl (Washington, DC)
- …of subject matter experts (SMEs) to deliver innovative solutions that enhance customer journeys , improving customer technology operations, and integrate ... cloud-based CCaaS adoption and AI/ML integration. + Collaborate with clients to redesign customer journeys and improve service delivery across all touchpoints. +… more
- Beth Israel Lahey Health (Charlestown, MA)
- …taking a job, you're making a difference in people's lives.** The Executive Director , Digital Experience is responsible for shaping and driving Beth Israel Lahey ... Health's (BILH) digital customer engagement platforms, with a focus on digital marketing...conditions. + Ensure digital content reflects the BILH brand voice , tone, and messaging while addressing the needs of… more
- Cengage Group (Washington, DC)
- …& Optimization_** + Guide the design, build, and deployment of automated customer journeys and personalized campaigns. + Implement testing and optimization ... employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to...enablement? We are seeking a strategic and technically adept ** Director of Marketing Automation** to lead our marketing automation… more
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