- Intuit (San Diego, CA)
- …identify and prioritize friction points and growth opportunities, influencing improvements in customer journeys , channel optimization, and reduced cost to serve. ... to become an AI-driven expert platform, delivering personalized, end-to-end experiences. The Director of GBSG Customer Success Data Science plays a… more
- Intuit (Mountain View, CA)
- **Overview** As Director of Intuit's Customer Experience team, you will be responsible for building and leading a customer experience 'practice' to drive ... the organization. The team will be accountable for our Voice of Customer (VOC) Feedback Loop: Leading...the optimal framework and ways of working, through end-to-end customer 'value' journeys and customer … more
- Walmart (Bentonville, AR)
- …and analysis of customer insights by ensuring unmet needs in key customer journeys are identified and assesses Walmart and key competitor's performance in ... leader for CIS sits at the intersection of data, customer experience and strategy, representing the objective voice...to uncover actionable insights. + Identify and prioritize key customer journeys , uncover unmet needs, and operationalize… more
- Pearson (San Francisco, CA)
- **Senior UX Design Director ** **Higher Education Product Team** **Pearson** Pearson is an ed tech company whose mission is to have a direct relationship with ... and each member is directly responsible for the team's success. **Senior UX Design Director ** We are looking for a strategic and hands-on Sr. UX Design Director… more
- Scotiabank (New York, NY)
- …ensuring that the team has the appropriate capacity and capability to deliver on customer promises. The Director role is the escalation point for unresolved ... Director , Scotia Connect Online Business Services, Global Transaction...implementation of strategies that shape meaningful change for our customer and the business. This position will oversee the… more
- Mastercard (Harrison, NY)
- …businesses and governments realize their greatest potential._ **Title and Summary** Director , Integrated Product Solutions, Cobrand Director , Integrated Product ... Are you curious about how we are solving for customer needs by leveraging products and services across Mastercard?...in driving influence and revenue for Mastercard. As the Director , Solutions Architect - Cobrand New Business Development, you… more
- American Express (New York, NY)
- …our digital transformation by connecting the dots between business strategy, customer journeys , disruptive technologies, capabilities, and platforms? The Tech ... and powerful backing promise to provide the world's best customer experience every day. And we'll do it with...engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions… more
- American Express (New York, NY)
- …to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us ... innovate in the commercial space, we are hiring a Director - Digital Program Management to lead critical initiatives...Ensure seamless integration of core card and program management journeys across desktop and mobile platforms + Roadmap Ownership… more
- Celonis (New York, NY)
- …you to join us. **The Team:** The North America marketing team fuels customer success and market growth by building and increasing brand awareness, accelerating ... pipeline -- both independently and with our partners -- and cultivating a customer community of change makers. We amplify success stories through targeted campaigns… more
- Kyndryl (Atlanta, GA)
- …of subject matter experts (SMEs) to deliver innovative solutions that enhance customer journeys , improving customer technology operations, and integrate ... cloud-based CCaaS adoption and AI/ML integration. + Collaborate with clients to redesign customer journeys and improve service delivery across all touchpoints. +… more