- State of Minnesota (St. Paul, MN)
- **Working Title: Enterprise Service Desk Analyst** **Job Class: Information Technology Specialist 2** **Agency: Minnesota IT Services** + **Job ID** : 85817 ... Agency/Seniority Unit** : Minnesota IT Services + **Division/Unit** : Enterprise Service Desk / End...diagnose/resolve software, network, system, and telephony problems at an enterprise level . **Additional Requirements** It is the… more
- DriveTime (Tempe, AZ)
- …of IT, you will be responsible for providing leadership and direction for the Enterprise Service Desk (ESD), executing on our strategic objectives. You ... business areas as needed. **In Long, the Assistant Director, Enterprise Service Desk will** +...management, ensuring timely and efficient resolutions in line with Service Level Agreements (SLAs). Lead the team… more
- Linchpin Solutions, Inc. (New Orleans, LA)
- Enterprise Service Desk Specialist III New Orleans, LA (http://maps.google.com/maps?q=New+Orleans+LA+USA+70114) Job Type Full-time Description If you are ... We are currently hiring for a dynamic and experienced Enterprise Service Desk Specialist ....update tickets throughout the resolution process, ensuring adherence to Service Level Agreements (SLAs). + Customer support:Provide… more
- Leidos (Lorton, VA)
- …multiple tasks/projects concurrently with minimal supervision. + Understands and monitors EHD Service Level Objective (SLO) and creates key metrics reports for ... guide the way we do business. Seeking an experienced Enterprise Help Desk (EHD) Supervisor/Project Lead to...team and providing performance feedback. + Proven experience in Service Desk /Help Desk environments including… more
- Leidos (Lorton, VA)
- …II, Tier III, application owners and others for quick customer resolution. + Understands EHD Service Level Objectives (SLOs) and the Tier 1 role in support of ... **Description** Leidos is seeking an experienced Enterprise Help Desk (EHD) Agent, Tier...of degree. + US Citizen. + Proven experience in Service Desk /Help Desk environments. +… more
- NTT America, Inc. (Sacramento, CA)
- …the delivery of services to clients for a 24 x 7 x 365, Enterprise Service Desk that provides remote level I and level II technical support to users ... are followed in the NOC + Operates as any lower- level NOC Technician; responsible for assuming the workload and...managing and scaling team responsible for consistent, high quality service delivery to enterprise client base +… more
- NuAxis Innovations (Washington, DC)
- …Proficiency in developing and implementing Quality Control Plans (QCPs) for service desk operations. + Knowledge of enterprise - level ITSM tools and ... Assurance Manager (QAM) with Enterprise IT Help Desk / Service Desk Background + The...Full-Time Equivalents (FTEs). + Expertise in ensuring compliance with Service Level Agreements (SLAs) and Key Performance… more
- State of Massachusetts (Chelsea, MA)
- …projects are assigned and processed within expected timeframes. . Adhere to and meet all Service Desk Service Level Agreements (SLA's) and Quality Review ... the Role:* EOTSS is seeking to hire a* Service ** Desk **Analyst*to join the*End**User**Support**Team*. The Service Desk...Tier 2 or 3 teams within timeframes outlined in Service Level Agreements. . Ensure all tickets,… more
- TekSynap (Silver Spring, MD)
- …Team Leadership & Development: + Lead, mentor, and develop a team of service desk professionals, creating an environment that promotes teamwork, growth, and ... delivery. + Proactively identify areas for improvement and drive initiatives to optimize service desk efficiency and effectiveness. + Oversee the development and… more
- William C Brown Inc (Bowie, MD)
- …protected by law. Description (Bowie, Maryland Computer Center) We are currently seeking a Tier-1 Level Service Desk Analyst to support a large data center ... level server and desktop requests; monitoring alerts from enterprise monitoring tools; coordinating incident activities with the technical...within a timely manner as stated in the Help Desk Service /Operating Level Agreement. +… more
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