- Keurig Dr Pepper (Frisco, TX)
- **Job Overview:** Seeking a skilled and experienced Escalation Manager to oversee customer complaint handling and escalation resolution within our call ... high-level consumer issues, and ensuring service excellence across all touchpoints. The Escalation Manager will also directly supervise a Consumer Relations… more
- UKG (Ultimate Kronos Group) (Lowell, MA)
- …providing customer escalation management support to Customer Experience teams. The Escalation Manager will act as a liaison and coordinate internal efforts ... issues that have a significant impact on our customer's business. The Escalation Manager will also be responsible for monitoring dashboards and metrics for… more
- ServiceNow, Inc. (Orlando, FL)
- …as we pursue our purpose to make the world work better for everyone. ** Manager , Account Escalation Engineering (US)** **Team & Role** Our Account Escalation ... you to join in to stand out. We are currently seeking a Manager to lead our US Account Escalation Engineering team. **What you get to do in this role:** This is… more
- Walmart (Bentonville, AR)
- **Position Summary ** **What you'll do ** As a Partnership Manager for Walmart Fulfillment Services (WFS) which is a fast-paced, new fulfillment operation, your role ... ups with the alignment from the stake holders and update the leadership + Track escalation action items to bring closure with bias for action **You'll sweep us off… more
- M. C. Dean (San Jose, CA)
- …in a lab/pre-deployment setting. + Available for 24/7 on-call support as an escalation manager during assigned shifts. + Managing daily operations with the ... world for the better. We are seeking a **Project Manager - High End Residential Security & Technology Solutions**...Responsibilities MC Dean San Jose is looking for Project Manager - High End Residential Security & Technology Solutions… more
- IntelliDyne (Washington, DC)
- …Status: Exempt Salary: $160,000.00 - $180,000.00 Responsibilities: + Participate in an " escalation manager " capacity for the on-call/after-hours staff and know ... Engineering & Operations Manager Location: Washington, DC (Hybrid) - must be...alongside the Engineering & Operations leads and the Program Manager that will ensure programmatic success at the highest… more
- The Hertz Corporation (Chicago, IL)
- …to ITSM's Change, Incident and Problem Management processes + Provide on-call manager escalation support for production incidents and incidents during business ... SDL will be the first point of contact for escalation /resolution of client issues and lead incidents until resolution....11g, 12c and 19c + Experience with Oracle Enterprise Manager (OEM) + 5+ years with SQL*Server experience +… more
- Waystar (Atlanta, GA)
- …AML & Risk Management * Recurring hardware orders * Tier 2 Patient Payment Escalation Cases The Manager , Payment Operations Lead is responsible for ensuring that ... **ABOUT THIS POSITION** The Manager , Payment Operations is responsible for ensuring high...for this position + Experience as the point of escalation for internal and vendors payment issues is required… more
- ZOLL Medical Corporation (Chelmsford, MA)
- …incident management and owning a Continuous Service Improvement plan + Serve as an escalation point and incident manager . + Coordinating actions of others as ... suffering from serious cardiopulmonary and respiratory conditions. Job Summary The ITSM Manager is responsible for the ownership and management of IT Service… more
- NetApp (NC)
- …ownership mindset, striving to turn risks into high-impact opportunities. In addition to escalation management, a CAP Manager will also have opportunities to ... in NetApp. CAP serves as the highest level of escalation within NetApp, activated by exception when standard channels...proven inadequate. Once CAP accepts an engagement, the CAP Manager advocates for the best interests of both customer… more
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