- ServiceNow, Inc. (Santa Clara, CA)
- …get to do in this role ServiceNow is currently seeking a Senior Account Escalation Manager to manage customer accounts requiring an enhanced level of interaction ... and personalized service during account level escalation . The Account Escalation Manager establishes a trusted short-term advisor relationship that ensures… more
- Keurig Dr Pepper (Frisco, TX)
- **Job Overview:** Seeking a skilled and experienced Escalation Manager to oversee customer complaint handling and escalation resolution within our call ... high-level consumer issues, and ensuring service excellence across all touchpoints. The Escalation Manager will also directly supervise a Consumer Relations… more
- MongoDB (Austin, TX)
- …like Samsung and Toyota, trust MongoDB to build next-generation, AI-powered applications. The Escalation Manager is a critical role within Technical Services. As ... a member of our global Incident and Escalation Management team, they work internally with our Engineering,...analysis, prevention, and knowledge transfer + Track and analyze escalation trends to contribute to continuous process improvements +… more
- Microsoft Corporation (New York, NY)
- …accelerate AI transformation for our customers and the world. As the Principal Support Escalation Manager you will own Crisis Communications for your Area and ... Acts as an expert and provides guidance to Support Escalation team members on how to handle moderate to...+ Knowledge and understanding of Unified Deal Construction. Support Escalation Management IC6 - The typical base pay range… more
- Applied Materials (Austin, TX)
- …Careers website to learn more about careers at Applied. **Job Role: Spares Escalation Project Manager ** **Key Attributes for Candidate Position:** + Highly ... Statement Development for Critical Parts on Executive Summary_** + **_Customer Escalation Management as assigned_** + Constrained Part Management & Resolution +… more
- Google (San Bruno, CA)
- …and social media communications. + 4 years of experience in escalation management, executive communications, and making time-critical decisions with incomplete ... effectively lead initiatives with various stakeholders. As a Social Communications Manager for YouTube's Incident Management Office (IMO), lead training and exercise… more
- M. C. Dean (San Jose, CA)
- …in a lab/pre-deployment setting. + Available for 24/7 on-call support as an escalation manager during assigned shifts. + Managing daily operations with the ... world for the better. We are seeking a **Project Manager - High End Residential Security & Technology Solutions**...Responsibilities MC Dean San Jose is looking for Project Manager - High End Residential Security & Technology Solutions… more
- ServiceNow, Inc. (Waltham, MA)
- …reporting & managing SLA, and KPI, root cause analysis. Perform the role of Critical Escalation Manager . + Hiring, mentoring, and managing team of QA & Support ... Engineers + Open to travel - This role might require occasional travel JV20 For positions in this location, we offer a base pay of $129,300 - $226,300, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer… more
- Stanford Health Care (Palo Alto, CA)
- …and that paperwork is forwarded to. + Lease Administration. Has oversight of Landlord-Property Manager relationship for the purposes of escalation to region. + ... Level 1 Trauma and Academic Medical Center. The Facility Manager II performs routine risk assessments, ensures maintenance of...to scope of the contract. Acts as point of escalation in managing emergency events. + Assists in the… more
- Citigroup (New York, NY)
- … Manager will maintain relationships with vendors and act as a point of escalation . The MSDA Manager is responsible for program analytics related to the ... _Mobility Design & Solutions (MDS) Manager facilitate and maintain the relationships between the...employees than others. + Problem resolution, acting as the escalation point for any issues and/or concerns raised by… more
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