- Evolent (Richmond, VA)
- …* Operational Insight: Deep understanding of contact center operations, including call routing , queuing, reporting, and analytics. * Cross-Functional ... Stay for the culture. **What You'll Be Doing:** **Job Summary** The Senior Analyst , Contact Center Technology plays a pivotal role in supporting, enhancing, and… more
- TEKsystems (Columbus, OH)
- …contact center systems and the implementation of new systems. This includes, IVR, call routing , reporting, workforce optimization, workforce management, call ... System Development life cycle experience * Experience as a business or systems analyst * Experience in banking and contact center Beneficial Experience: * Bachelor's… more
- DriveTime (Mesa, AZ)
- …the liaison to Contact Center leadership, assisting with the implementation of new call , email, and SMS routing strategies, and providing post-deployment volume ... accuracy of all reports distributed from the Contact Center Analyst Team. + Working on activities, projects, and requests...Proficient in Microsoft Applications **Nice to Haves.** + Prior Genesys Cloud platform experience within a contact center +… more