- Stanford Health Care (Newark, CA)
- …Cloud CX, NICE inContact, Avaya CMS, Amazon Connect, or similar. Knowledge of call routing , IVR reporting, and contact center operational metrics. Familiarity ... Stanford Health Care is seeking a seasoned Business Reporting Analyst - CCaaS to join our Enterprise Contact Center...Work with data from contact center platforms such as Genesys , NICE inContact, Avaya, Five9, Amazon Connect, CISCO or… more
- Newegg Inc. (Diamond Bar, CA)
- …needs. + Collaborate with IT and CX teams to analyze IVR data, identify call routing or containment opportunities, and optimize menu logic to improve ... interpret large data sets from contact center platforms (eg, Genesys Cloud, Amazon Connect, CRM, WFM) to track key...Proven success managing cloud-based contact center platforms such as Genesys Cloud or Amazon Connect. + Experience in data… more
Locations:
California