- Vail Resorts (CA)
- …NCC, Private Link/Endpoint services; DNS and L7/L4 LB across clouds; inter-cloud routing and failover. + Own call control architectures: Avaya CM/SM/SMGR/SBC, ... is filled (whichever is first). **Job Summary:** The Principal Analyst , Enterprise Networking & Telecom, will act as the...lead the transition of contact centers to a cloud-native Genesys platform, managing the migration from legacy systems and… more
- Stanford Health Care (Newark, CA)
- …Cloud CX, NICE inContact, Avaya CMS, Amazon Connect, or similar. Knowledge of call routing , IVR reporting, and contact center operational metrics. Familiarity ... Stanford Health Care is seeking a seasoned Business Reporting Analyst - CCaaS to join our Enterprise Contact Center...Work with data from contact center platforms such as Genesys , NICE inContact, Avaya, Five9, Amazon Connect, CISCO or… more
- Carrington (Helena, MT)
- …satisfaction. + Effectively communicate on a regular basis to business units overall routing and call flow design for inbound/outbound IVRs, campaigns, system ... team and work remote from home!** The Dialer Operations Analyst II will execute, design, manage and analyze all...team to optimize resource utilization as it relates to call forecasting and meeting daily business needs. + Understand… more
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