- Molina Healthcare (Sterling Heights, MI)
- …the maturity of existing ** cloud -native UCaaS and CCaaS platforms ( Genesys Cloud )** through automation, analytics, and AI-driven optimization. + Align ... routing, predictive analytics, and sentiment analysis. + Integrate **Salesforce with Genesys Cloud ** to deliver a **unified "single pane of glass" agent… more
- Concentrix (Bismarck, ND)
- …career. \#LI-Remote **Description** Concentrix is looking for an accomplished and experienced Genesys Cloud CX Architect to join our expanding organization in ... Provider of the market-leading CCaaS platforms with this position focused on Genesys Cloud CX. We are looking for candidates who can immediately contribute to… more
- EPAM Systems (Weehawken, NJ)
- …as a **Lead CCaaS Engineer** at EPAM. You'll architect and implement sophisticated Genesys Cloud CX solutions while leading complex migration projects from ... meaningful change. Req.#932766886 **Responsibilities** + Design and implement comprehensive Genesys Cloud CX solutions including advanced routing strategies,… more
- ADP (Roseland, NJ)
- …Every day activities will include serving as the resident expert for Genesys Cloud capabilities; providing day-to-day support, proactive maintenance and ... the HROs Omni Channel communications program. This program includes Genesys Voice and Chat channels and IVR as well...about ADP:** We are a comprehensive global provider of cloud -based human capital management (HCM) solutions that unite HR,… more
- Humana (Frankfort, KY)
- …center technologies, ensuring scalability, reliability, and security. Oversee integration of Genesys Cloud and Google CCAI/CES for advanced conversational AI ... + 7+ years in Contact Center Technologies, with 5+ years of Genesys Cloud experience. + Strong experience in delivering Voice and Chat solution using… more
- Vivint (UT)
- …solutions. What You'll Do * Lead the design, deployment, and optimization of Genesys Cloud and Amazon Connect platforms for Vivint's contact center operations ... focus on cloud -based contact center technologies * Proven expertise in Genesys Cloud and Amazon Connect, including configuration, routing, and analytics *… more
- ADP (Alpharetta, GA)
- …and on-prem contact center technologies such as Salesforce.com, ServiceNow, Oracle CRM, Genesys Cloud , Genesys InfoMart, Calabrio Voice Recording, Nuance ... other teams. **TO SUCCEED IN THIS ROLE:** + Advanced knowledge of cloud -based data engineering and data warehousing solutions, especially AWS, Databricks, and/or… more
- Humana (Austin, TX)
- …center technologies, ensuring scalability, reliability, and security. + Oversee integration of Genesys Cloud and Google CCAI/CES for advanced conversational AI ... + 10+ years in Contact Center Technologies, with 5+ years of Genesys Cloud experience. + Strong BPO management experience across multiple locations. + Proven… more
- Newegg Inc. (Diamond Bar, CA)
- …+ Extract, analyze, and interpret large data sets from contact center platforms (eg, Genesys Cloud , Amazon Connect, CRM, WFM) to track key metrics such as ... + Proven success managing cloud -based contact center platforms such as Genesys Cloud or Amazon Connect. + Experience in data analysis, report automation, and… more
- Public Storage (Plano, TX)
- …to apply. **System experience:** + **CCaaS Platforms** : NICE CXone (preferred), Genesys Cloud , Five9 + **Conversational AI** : Cognigy (preferred), Google ... Microsoft Bot Framework + **Workforce Management** : NICE IEX (preferred), Verint, Genesys WFM, Calabrio, + **Analytics Tools** : NICE Enlighten, CallMiner, Verint… more
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