- Centene Corporation (New York, NY)
- …and improvement. + Formulate and update departmental policies and procedures. + Serve as the subject matter expert on the assigned function product to ensure ... acceptance testing of various systems. + Working knowledge of Genesys Cloud or like platforms. + Identify...also include additional forms of incentives. Benefits may be subject to program eligibility. Centene is an equal opportunity… more
- Washington Metropolitan Area Transit Authority (New Carrollton, MD)
- …computer applications in Digital Modernization and throughout the Authority. The position is the subject matter expert and administers the work of systems ... the full development lifecycle using modern technologies like JavaScript, .NET Core, Genesys Cloud and ServiceNow to craft secure, scalable, and user-centric… more
- Southwest Gas Corporation (Phoenix, AZ)
- The Trainer I/Customer Ops Support participates in the development of training materials as Subject Matter Expert ( SME ); conducts training programs for ... for emergency response compliance. *Prepare, or assist as an SME with, materials, visual aids, props, tests and written...Now to develop process simulations across systems *Proficient in Genesys Pure Cloud Connect *Facilitate new hire… more
- Southwest Gas Corporation (Phoenix, AZ)
- …leadership. This position not only participates in the development of training materials as a Subject Matter Expert ( SME ) but also leads the development ... as MyCustomer (S4 Hana) and MyCustomer2 (C4C) and Enable Now, Genesys Pure Cloud Connect, Oracle, and Articulate 360 *Communicate professionally and effectively… more
- Resideo (Aurora, IL)
- …Platform Administrator within our Customer Experience organization. This role will focus on being the subject matter expert of our CCaaS (Contact Center as a ... MUST HAVE:** + 3+ years of experience in administering a cloud -based contact center solution ( Genesys , NICE, CXone, Five9, etc.) with a sound understanding of… more