- Emory Healthcare/Emory University (Atlanta, GA)
- …responsible for providing telephony systems administration and support for Genesys Cloud CXone (formerly PureCloud) for Emory Healthcare's enterprise ... support team, troubleshoot/recognize optimization opportunities, participate in implementations for new Genesys system. This candidate will act in a technical lead… more
- Emory Healthcare/Emory University (Atlanta, GA)
- …responsible for providing telephony systems administration and support for Genesys Cloud CXone (formerly PureCloud) for Emory Healthcare's enterprise ... team, troubleshoot/recognize optimization opportunities, participate in implementations for new Genesys system. **RESPONSIBILITIES:** + Works as part of an Telephony… more
- Leidos (Baltimore, MD)
- **Description** Leidos is seeking a ** Cloud Contact Center Support Specialist** to be part of the mission solution and help lead SSA's Digital Modernization ... Familiarity with leading call center applications such as Amazon Connect and Genesys . Experience in utilizing workforce management tools to optimize staffing and… more
- Vestis Services (Houston, TX)
- …matter expertise and build effective relationships with leaders throughout the organization. Leverage Genesys Cloud and integrated systems , including AI, to ... **Description** **Overview:** The Business Systems Analyst will focus on our...interactions and to optimize internal efficiencies. **Responsibilities/Essential Functions:** + Genesys Cloud for Inbound and Outbound customer… more
- Vail Resorts (CA)
- … will lead the transition of contact centers to a cloud -native Genesys platform, managing the migration from legacy systems and integrating AI-driven ... is filled (whichever is first). **Job Summary:** The Principal Analyst , Enterprise Networking & Telecom, will act as the...Drive strategy for seamless migration of on-premises Avaya voice systems to cloud AI- powered contact center… more
- Stanford Health Care (Newark, CA)
- …multiple sources and present it in a clear, impactful way. Preferred: Experience with Genesys Cloud CX, NICE inContact, Avaya CMS, Amazon Connect, or similar. ... Stanford Health Care is seeking a seasoned Business Reporting Analyst - CCaaS to join our Enterprise Contact Center...Familiarity with scripting or automation tools (Python, R, VBA). Systems & Platforms: Work with data from contact center… more
- Newegg Inc. (Diamond Bar, CA)
- …and Product teams to ensure data quality and report accuracy. + Manage cloud -based contact center technologies ( Genesys Cloud , Amazon Connect), including ... actionable insights. + Work with raw data from various systems (eg, CRM, WFM, contact center platforms) to build...managing cloud -based contact center platforms such as Genesys Cloud or Amazon Connect. + Strong… more
- Fiserv (Berkeley Heights, NJ)
- …a global scale, come make a difference at Fiserv. **Job Title** AI Implementation Analyst **About your role:** You will play a crucial role in designing, developing, ... AI in development lifecycles, ensuring smooth integration with existing systems and supporting operational excellence through DevOps practices. Your expertise… more
- MTA (New York, NY)
- …data into the CRM system for investigation and respond to customer inquiries. The Genesys Cloud : Web-based system allows Contact Center agents to perform inbound ... Location: 2 Broadway Reports to: Associate Transit Customer Service Specialist/Staff Analyst Hours of Work: Shift Hours; varied, including nights, weekends, and… more
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