- Leidos (Baltimore, MD)
- **Description** Leidos is seeking a ** Cloud Contact Center Support Specialist** to be part of the mission solution and help lead SSA's Digital Modernization ... Familiarity with leading call center applications such as Amazon Connect and Genesys . Experience in utilizing workforce management tools to optimize staffing and… more
- Newegg Inc. (Diamond Bar, CA)
- …operations, contact center analytics, or systems administration. + Proven success managing cloud -based contact center platforms such as Genesys Cloud or ... interpret large data sets from contact center platforms (eg, Genesys Cloud , Amazon Connect, CRM, WFM) to...SLAs, and business goals across global contact center operations. Systems Administration & Support + Serve as the system… more
- Stanford Health Care (Newark, CA)
- …multiple sources and present it in a clear, impactful way. Preferred: Experience with Genesys Cloud CX, NICE inContact, Avaya CMS, Amazon Connect, or similar. ... Stanford Health Care is seeking a seasoned Business Reporting Analyst - CCaaS to join our Enterprise Contact Center...Familiarity with scripting or automation tools (Python, R, VBA). Systems & Platforms: Work with data from contact center… more
- Centene Corporation (New York, NY)
- …and user acceptance testing of various systems . + Working knowledge of Genesys Cloud or like platforms. + Identify and analyze user requirements, procedures, ... and problems to improve existing processes. + Perform detailed analysis on multiple projects, recommend potential business solutions and ensure successful implementations. + Identify ways to enhance performance management and operational reports related to new… more
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