- Concentrix (Salt Lake City, UT)
- …a game-changing career. \#LI-Remote Concentrix is looking for an accomplished and experienced Genesys Cloud CX Architect to join our expanding organization ... company that reimagines everything CX through strategy, talent, and technology . We combine human-centered design, powerful data, and strong... Genesys Cloud CX: Professional + Genesys Cloud CX: Architect +… more
- Humana (Annapolis, MD)
- …+ **Experience as a Lead solutions Architect involving large scale cloud contact center experience solutions implementation on Genesys cloud ... a role in defining/implementing cloud architecture, mentoring team members on cloud technology and working with our enterprise groups to implement proper… more
- Capgemini (New York, NY)
- …and implement Voice and Non-Voice applications including Chat, SMS, Email, and Bots using Genesys Cloud CX Architect . + Develop and integrate third-party ... autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide...Genesys application development. + Strong hands-on experience with Genesys Cloud CX Architect . +… more
- Capgemini (New York, NY)
- …Design, develop, and implement multichannel self-service IVR and OmniChannel Routing solutions using Genesys Cloud CX Architect . + Build and maintain ... autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide...Genesys application development. + Proven hands-on experience with Genesys Cloud CX Architect . +… more
- Cognizant (Bridgewater, NJ)
- …Design and build voice and non-voice applications (SMS, Email, Chat, Voice Bot) using Genesys Cloud CX Architect Bot Flows. . Deliver speech-based interfaces ... will be a valued member of the Customer Experience Technology team and work collaboratively with product managers, architects,...Hands-on experience with voice and non-voice application development using Genesys Cloud CX Architect Bot… more
- CTG (Buffalo, NY)
- …in cloud architecture; 3+ years focused on Retail/Consumer banking technology . + Strong knowledge of solution design, enterprise architecture frameworks (TOGAF, ... join a growing team?_ **CTG is seeking an Enterprise Architect for our client, M&T Bank, to lead the...M&T Bank, to lead the design and execution of technology strategies and solutions in Consumer Banking. This role… more
- MetLife (Cary, NC)
- … Genesys Cloud Monitoring, Nexthink, etc. * Configure and optimize Genesys Architect workflows, queues, and routing strategies. * Troubleshoot and resolve ... will be responsible for the architecture, deployment, and ongoing support of our Genesys Cloud CX platform, ensuring it meets business requirements for… more
- Amazon (New York, NY)
- …field, or equivalent experience - 5+ years of experience as a contact center technology architect , enterprise IT Architect or senior contact center developer ... You'll be a key player in driving customer success through their cloud journey, providing technical expertise and best practices throughout the project lifecycle.… more
- Amazon (Chicago, IL)
- …field, or equivalent experience - 3+ years of experience as a contact center technology architect , enterprise IT Architect or senior contact center developer ... You'll be a key player in driving customer success through their cloud journey, providing technical expertise and best practices throughout the project lifecycle.… more
- TTEC (Frankfort, KY)
- …Background in voice biometrics, speaker diarization, or acoustic modeling - GCP Professional Cloud Architect or AWS Solutions Architect certification - ... voice communication solutions for contact center operations. You will architect intelligent systems that leverage cutting-edge GenAI capabilities, real-time voice… more
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