- S&P Global (New York, NY)
- …automation technologies (eg, ExactTarget, Marketo, Eloqua). + Practical knowledge of telephony and CTI systems (eg, Genesys , Cisco, Avaya) + Ability to work ... day-to-day Salesforce development and collaborate with cross-functional teams to design scalable solutions, optimize business processes, and our customer-facing… more
- Public Storage (Plano, TX)
- …the full lifecycle of solution delivery, from requirements gathering and call flow design to system integration and deployment. You will serve as the primary liaison ... between executive steering committee, strategic design leaders, business stakeholders, engineering teams, data scientists, and AI specialists to ensure alignment… more
- Newegg Inc. (Diamond Bar, CA)
- …+ Extract, analyze, and interpret large data sets from contact center platforms (eg, Genesys Cloud, Amazon Connect, CRM, WFM) to track key metrics such as ASA, AHT, ... issues, process gaps, and opportunities to enhance customer experience. + Design , maintain, and automate dashboards and reports to visualize performance trends,… more
- Leidos (VA)
- …services such as Lambda, DynamoDB, and API Gateway, as well as Salesforce CTI (Computer Telephony Integration) to optimize call routing, real-time data exchange, and ... this role. **Primary Responsibilities:** **System Integration and Implementation:** + Design , implement, and maintain integrations between call center systems,… more