- Republic Services (Phoenix, AZ)
- …disruptions and performance issues. + Work with stakeholders to assess business requirements and design CCaaS solutions leveraging Genesys CTI and /or CX ... Contact Center as a Service (CCaaS) environment. This includes integrating and managing Genesys CTI and/or CX products to deliver seamless and efficient customer… more
- Astellas Pharma (Northbrook, IL)
- …skilled Global Network & Call Center Technologies Lead to oversee the design , transformation, and secure operation of our global network infrastructure and ... transformation roadmap that emphasizes security, agility, and cloud readiness. + Design and implement network architecture that enables our Zero Trust security… more