- Applied Research Associates, Inc. (San Antonio, TX)
- …resolution efforts and mentor Tier 1 staff. + Interest in advancing to Tier 3 Help Desk role supporting systems engineering and networking operations. ... If you are looking for a career as a Tier 2 Cloud Support agent and you are interested...supportability through documentation, scripting, and adherence to escalation protocols. ** Tier 2 Cloud Support Position Requirements:** + **Must be… more
- NuAxis Innovations (Washington, DC)
- ** Help Desk Senior Specialist II** Location **Washington, DC** \# of openings **1** Salary Range (Min-Max) **00** **We are a federal IT company on a mission to ... NOW! We are currently seeking a talented and motivated ** Help Desk Specialist II** for a Full-Time...Tier I support **Essential Functions:** + Provide onsite desk -side and remote technical support. The onsite support may… more
- NuAxis Innovations (Washington, DC)
- ** Help Desk Manager** Location **Washington, DC** \# of openings **1** Salary Range (Min-Max) **00** **We are a federal IT company on a mission to make customer ... NOW! We are currently seeking a talented and motivated Help Desk Manager to join our team...Desk , providing leadership, direction, and technical support to Tier I and Tier II technicians. This… more
- Compass Minerals America Inc. (Overland Park, KS)
- …right to add or modify the duties and responsibilities at any time.)_** + Provide Tier 2 level service desk technical support for complex and advanced issues for ... on safely delivering where and when it matters to help solve nature's challenges for customers and communities. The...about the company and its products. **Summary** The Service Desk Admin II will have a strong background in… more
- Sharp Electronics Corporation (Kingsport, TN)
- **Overview** The National Help Desk Technician is an entry level position, responsible for providing Tier 1 helpdesk end-user support for small to enterprise ... sized clients with complex issues in various Microsoft products, as well as other technical hardware and software issues. Additional duties include reporting, licensing reconciliation, diagnosing and resolving technical issues over the phone by using advanced… more
- Red River (Chantilly, VA)
- …courage in searching for the truth; you are willing to risk personal failure to help , or challenge the status quo, in the pursuit of excellence. + **Resilience** - ... + Resolve tickets effectively and efficiently or escalate them to appropriate support tier . + Utilize ITIL best practices to enhance and optimize the services… more
- Wheeler Machinery (Salt Lake City, UT)
- …computer science, information technology, or other related discipline. + 3-5 years of experience in tier III Help Desk or IT support environment. + 3-5 years ... within the Technical Services function. **Ticket Management:** + Assess, plan, and resolve Tier 2 & 3 issues efficiently and effectively to ensure minimal disruption… more
- COOLSOFT (Des Moines, IA)
- …(IWD-VRS) is seeking a dedicated Desktop Support Technician to join the IVRS IT Help Desk team. This position will provide Tier 1 and Tier 2 support to ... IT tasks. Key Responsibilities: Provide desktop/laptop/thin client support both desk -side and remotely. Install, patch, and troubleshoot Windows 7/10. Troubleshoot… more
- Hawaiian Electric (Honolulu, HI)
- …requirements, within budget and time constraints. As needed, performs second-level help desk functions. ESSENTIAL FUNCTIONS: + Programs/adapts, tests, ... needs (new or modifications). As needed, provides second-level technical support for Help Desk . + Collaborate with Development, Infrastructure, and Desktop… more
- Tyto Athene (San Diego, CA)
- …related field or equivalent. + 3+ years industry experience, support center or help desk . + ITIL Foundations Certification desired. + Microsoft certification ... VA, Huntsville, AL, Dayton, OH and Patuxent River, MD. The Service Desk Team provides a mixture of Tier 1.5 and Tier 2 desktop support to DAU faculty,… more
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