- CGI Technologies and Solutions, Inc. (Arlington, VA)
- ** Helpdesk Manager SME** **Category:** Service Desk / End User Services **Main location:** United States, Virginia, Arlington **Position ID:** J0925-0421 ... Description:** CGI Federal has an exciting opportunity for a Helpdesk Manager within our Intel sector advancing the national... Manager oversees the daily operations of a help desk or IT support team, ensuring efficient and effective… more
- Chenega Corporation (Springfield, VA)
- …customer service in support of customer requests when contacting the Single- Point -of-Contact IT Service Desk located in Springfield, VA. ... **Req ID:** 37828 **Summary** **Junior Helpdesk Specialist** **Springfield, VA** Are you ready to...route user support calls to the appropriate IT Help Desk . + Utilize Attempt First Call Resolution (FCR) for… more
- Trace Systems Inc (Shaw AFB, SC)
- Job Overview Job Title: Helpdesk Specialist II Location: Shaw AFB, SC This position is pending contract award. Job Responsibilities Trace Systems is actively ... recruiting for a Helpdesk Specialist II to support the AFCENT Combined Air...and external links and circuits; + Serve as focal point for ASIs and time change order/item (eg, NOTAMs,… more
- Sprinklr (New York, NY)
- …support service desk activities and managing the overall day-to-day IT Helpdesk function + Act as an escalation point for unresolved issues, ensuring ... with specialized external customers and key vendors, including managing escalations and service delivery expectations + Provide AV and event support for company… more
- Xeris Pharmaceuticals, Inc. (Chicago, IL)
- **Overview** The IT Service Desk Lead is responsible for overseeing daily IT support operations, ensuring efficient service delivery, and driving continuous ... ongoing needs of the organization._ **Job Locations** _US-IL-Chicago_ **Title** _IT Service Desk Lead_ **ID** _2025-2300_ **Category** _IT_ **Type** _Full-Time_ more
- CGI Technologies and Solutions, Inc. (Arlington, VA)
- **Help Desk Lead - Senior** **Category:** Service Desk / End User Services **Main location:** United States, Virginia, Arlington **Position ID:** J0925-0429 ... involves troubleshooting escalated issues, mentoring team members, implementing processes, and maintaining service levels. The Lead acts as a point of contact… more
- City of New York (New York, NY)
- …setting goals for team members where needed and being a reliable resource and escalation point as part of Service Desk ticket management and resolution. ... Job Description Note: This is NOT a Helpdesk /Desktop Support position. The Mayor's Office of Contract...with schedule to ensure coverage is available between the Service Desk hours of 8:00am-5:30pm and/or for… more
- Invenergy (Bolingbrook, IL)
- …as needed. + Provide competent, service -oriented support to end users as primary point of contact for company helpdesk , both in person and remotely. + Follow ... IT. We are looking for an energetic, outgoing, customer service -oriented Helpdesk specialist to provide technical support...Adhere to the company's values and behaviors. + Monitor service desk tickets, for yourself and team… more
- Invenergy (Denver, CO)
- …as needed + Provide competent, service -oriented support to end users as primary point of contact for company helpdesk , both in person and remotely. + Follow ... IT. We are looking for an energetic, outgoing, customer service -oriented Helpdesk specialist to provide technical support...Adhere to the company's values and behaviors. + Monitor service desk tickets, for yourself and team… more
- CGI Technologies and Solutions, Inc. (San Antonio, TX)
- **Tier 2 Help Desk Specialist - Part-Time (Weekend Night Shift)** **Category:** Service Desk / End User Services **Main location:** United States, Texas, San ... are seeking a dedicated and experienced Tier 2 Customer Service Representative to join our helpdesk team....timely and efficient manner. . Serve as the escalation point for unresolved issues from Tier 2 support or… more