- CACI International (Sterling, VA)
- Network Incident Management Quality Assurance Lead Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI with ... We are seeking an experienced and detail-oriented ITIL Network Incident Management Quality Assurance Lead to ensure...effective handling and resolution of IT incidents to minimize service disruptions and maintain optimal IT service … more
- UKG (Ultimate Kronos Group) (Atlanta, GA)
- …The Incident Management Team, being part of the IT Service Management (ITSM), works cross-functionally with Global Services, Engineering, Cloud Hosting and ... effectively lead the bridges/war rooms * Effectively lead the Incident bridges by taking charge...with global communications teams for status page and external customer communications throughout the lifecycle of the incident… more
- Ally (Raleigh, NC)
- …a customer -centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly ... ourselves to think bigger in the journey to deliver customer -obsessed tech solutions. To read more about what our... incident . * Maintain and improve Ally's CyberSecurity Incident Response plan. * Lead audit management… more
- Link Solutions Inc (Adelphi, MD)
- …management system to monitor, track, and report on service requests and incident statuses. + Lead incident response activities by coordinating with ... quality and compliance-focused, under our guiding philosophy "Mission First, Customer Always". We are ISO 9001:2015, ISO 20000-1:2018, ISO...for Services and Development. Link Solutions is seeking a Service Desk Incident Manager to join our… more
- Palo Alto Networks (Santa Clara, CA)
- …quickly remediate situations in customer environments worldwide. **Your Impact** Incident Response Leadership + Lead and coordinate a technical ... we all win with precision. **Your Career** As an Incident Commander for our Network Security products, you will...of spearheading the response and resolution efforts for critical customer operational issues, such as service disruptions… more
- Emory Healthcare/Emory University (Atlanta, GA)
- …configurations such as in the ServiceNow Major Incident Management module. + Lead continual service improvement initiatives for Major Incident Management ... and related practices. + Function as a lead business partner with Major Incident Management...documentation for support, status, and issue resolutions. + Review customer survey responses and resolve customer concerns.… more
- Capgemini (Austin, TX)
- …objective is to restore IT services as soon as possible. The role of Major Incident Manager is embedded into Service Management Team and therefore works closely ... with Incident Management, Problem Management, Change Management, Service Desk Capgemini Service Tower Management Leads, Service Delivery Managers and at… more
- Comcast (Centennial, CO)
- …events like Formula 1, the UEFA Euros, the Olympics and more. **RESPONSIBILITIES** + Lead service incident investigations to resolution in order to ensure ... video publishing requirements. Our Cloud Video Platform (CVP), provided as a service , offers our customers a diverse product catalogue. By leveraging Comcast CVP,… more
- Palo Alto Networks (Arlington, VA)
- …+ Ensure the consistency and quality of our services and highest level of customer service + Integrate threat intelligence into our services by deepening the ... and in scaling a profitable business. The individual will lead our North America incident response team...+ Partner with the Unit 42 executive team and service line leaders to develop and execute strategy for… more
- CACI International (Sterling, VA)
- … management processes. The ideal candidate will work closely with the QA Lead to ensure network incident management practices align with ITIL standards ... Network Incident Management Quality Assurance Analyst Job Category: Information...and contribute to the overall quality of IT service delivery. **Responsibilities:** + Assist in developing and maintaining… more
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