- Microsoft Corporation (Redmond, WA)
- …for major Azure outages, ensuring forward progress and clarity throughout the incident lifecycle. + Incident Leadership: Lead cross-functional teams ... customer -facing teams. + Process Governance: Ensure adherence to incident management protocols, including legal, privacy, and compliance requirements. +… more
- CACI International (Washington, DC)
- Incident Response Lead Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: Top Secret Employee Type: Regular ... a crucial role in safeguarding our nation's maritime interests? We're seeking a dedicated Incident Response Lead to join our team supporting the United States… more
- CACI International (Sterling, VA)
- Network Incident Management Quality Assurance Lead Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI with ... We are seeking an experienced and detail-oriented ITIL Network Incident Management Quality Assurance Lead to ensure...effective handling and resolution of IT incidents to minimize service disruptions and maintain optimal IT service … more
- Ally (Raleigh, NC)
- …a customer -centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly ... ourselves to think bigger in the journey to deliver customer -obsessed tech solutions. To read more about what our... incident . * Maintain and improve Ally's CyberSecurity Incident Response plan. * Lead audit management… more
- Link Solutions Inc (Adelphi, MD)
- …management system to monitor, track, and report on service requests and incident statuses. + Lead incident response activities by coordinating with ... quality and compliance-focused, under our guiding philosophy, "Mission First, Customer Always". We are ISO 9001:2015, ISO 20000-1:2018, ISO...for Services and Development. Link Solutions is seeking a Service Desk Incident Manager to join our… more
- Palo Alto Networks (Santa Clara, CA)
- …quickly remediate situations in customer environments worldwide. **Your Impact** Incident Response Leadership + Lead and coordinate a technical ... we all win with precision. **Your Career** As an Incident Commander for our Network Security products, you will...of spearheading the response and resolution efforts for critical customer operational issues, such as service disruptions… more
- TD Bank (New York, NY)
- …management experience + Business continuity management experience + Archer and/or Service Now experience ** Customer Accountabilities:** + Leads the development ... **Job Description:** **Department Overview:** The US Business Resilience and Incident Management (BRIM) team is accountable for cross-functional execution of… more
- ServiceNow, Inc. (Orlando, FL)
- …you get to do in this role:** ** ** . Drive the ServiceNow Major Incident Management Process for critical customer situations . Coordinate with peer managers ... accurate and consistent maintenance of technical and management escalation processes . Primary lead for Customer Support during customer outages . Ownership… more
- TD Bank (Greenville, SC)
- …management experience + Business continuity management experience + Archer and/or Service Now experience ** Customer Accountabilities:** + Leads the development ... **Job Description:** **Department Overview:** The US Business Resilience and Incident Management (BRIM) team is accountable for cross-functional execution of… more
- Capgemini (Austin, TX)
- …objective is to restore IT services as soon as possible. The role of Major Incident Manager is embedded into Service Management Team and therefore works closely ... with Incident Management, Problem Management, Change Management, Service Desk Capgemini Service Tower Management Leads, Service Delivery Managers and at… more
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