- Guardian Life (Holmdel, NJ)
- …identification, effective communication, and rapid resolution of incidents. + Drive the Problem Management process , fostering collaboration across teams to ... objectives. + Monitor key performance indicators (KPIs) related to incident resolution, problem management , and...Customer Relationship Management (CRM) and Root Cause Problem Solving. + A solid focus on Process… more
- NiSource (Columbus, OH)
- …years of experience in IT Service Management , including at least 4 years in a problem or incident management role. + 3+ Years using ServiceNow and report ... timelines. **Essential Functions** + Own the Incident , Major Incident and Problem processes. + Ensures that each process is operating as designed and… more
- NANA Regional Corporation (Fort Shafter, HI)
- …demonstrating an understanding of IT service management , incident management , and problem resolutions process , or equivalent. Veterans encouraged ... compliant: A+, Security+. + Demonstrated experience with IT Service Delivery / Incident Management Process in a large enterprise (supporting Windows O/S,… more
- Truist (Raleigh, NC)
- …may change from time to time. 1. Incident Management : Lead the incident management process to identify, analyze, and resolve incidents in a timely ... actions and improvements. 6. Process Improvement: Develop and maintain incident management policies, procedures and documentation; Identify trends in… more
- IT Concepts (Austin, TX)
- …Update Report. + Observe and provide feedback to continually refine and optimize the incident management process . + Provide mentorship and guidance to junior ... change, spark innovation, and achieve extraordinary milestones. Kentro is hiring a Major Incident Management (MIM) Support Specialist within the VA End Point… more
- CACI International (Sterling, VA)
- …Analyze incident data, metrics, and trends to identify areas for improvement in the incident management process . + Support the training of IT staff on ... with other ITSM process teams to ensure proper integration of incident management with related processes. + Support continuous improvement initiatives within… more
- UKG (Ultimate Kronos Group) (Weston, FL)
- …gives you purpose. We're united by purpose, inspired by you. **About The Team:** The Incident Management Team, being part of the IT Service Management ... * 3+ years of experience supporting a global 24x7x365 incident management team in a SaaS environment...* Experience working in a Cloud environment * Excellent problem -solving and decision-making skills to identify root causes and… more
- NANA Regional Corporation (San Antonio, TX)
- The Incident and Problem Management Analyst serves as the primary point of contact for incident and problem reporting within the client organization. ... like to request a reasonable accommodation for any part of the employment process , please contact us at ###@akima.com or ### (information about job applications… more
- CACI International (Sterling, VA)
- Network Incident Management Quality Assurance Lead Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI with ... We are seeking an experienced and detail-oriented ITIL Network Incident Management Quality Assurance Lead to ensure...and issues (early and frequently) + Ensures compliance with process -specific standards and policies, and stays abreast of … more
- JPMorgan Chase (Tampa, FL)
- …from business disruption, minimizing the impact to customers, the Firm, and the Market. Incident management is a 24/7, 365-day global activity driven by any ... disruption eg, application or Clearing House/ Agent Bank outage. As an Incident Management Vice President in Global Command Centers-Payments Operations, you… more
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