- CUNY (New York, NY)
- Director of ITSM & ServiceNow (IT Computer Systems Manager 6) - Provisional **GENERAL DUTIES** IT Computer Systems Managers manage and direct an Information ... our web site at http://www.cuny.edu/about/administration/offices/ohrm/hros/classification/ccsjobs.html **CONTRACT TITLE** Computer Systems Manager **FLSA** Exempt **CAMPUS SPECIFIC INFORMATION** The Office of… more
- Trinity Health (Livonia, MI)
- …the lifecycle Management of all Software IT assets/CI's contained within the ITSM eCMS and Software Asset Management databases. Responsible for Application Portfolio ... responsibilities including annual evaluations, hiring, coaching and mentoring. + Participates in ITSM Change Advisory Board (CAB) as needed. + Maintains a working… more
- Guardian Life (Holmdel, NJ)
- Overview: Guardian Life is looking for a dynamic Manager of Major Incident, Problem , and Change & Release Management to join our team! **You Are:** + Seasoned ... ITSM professional dedicated to maintaining seamless technology operations and...resolution, and implementing effective change management practices + Dynamic Manager of Major Incident, Problem , and Change… more
- HCA Healthcare (Nashville, TN)
- …each individual is recognized. Submit your application for the opportunity below: Manager Expanse IT Operations Center HCA Healthcare **Benefits** HCA Healthcare ... **_Note: Eligibility for benefits may vary by location._** We are seeking a Manager Expanse IT Operations Center for our team to ensure that we continue… more
- Carnival Cruise Line (Seattle, WA)
- …of what Holland America Line is looking for in its IT Service Delivery Manager . Is this you? **Responsibilities** + ** ITSM Standards & Process Optimization:** ... Enforce ITSM standards across request, incident, change, problem , knowledge, configuration, and SLA management. Continuously analyze service metrics and SLAs to… more
- ServiceNow, Inc. (Santa Clara, CA)
- …better for everyone. This is a unique opportunity to serve as a highest tier ITSM product expert and lead our strategic customers on the path of adopting our newest ... value from our products. As a member of the ITSM Product Excellence team, you will work directly with...how to integrate AI into work processes, decision-making, or problem -solving. This may include using AI-powered tools, automating workflows,… more
- Leidos (San Antonio, TX)
- …enterprise service desk suite of tools specifically, ServiceNow. The Service Operations Manager will oversee the Service Desk multi-tiered team along with ServiceNow ... area and able to report on-site. **** **Service Operations Manager Primary Responsibilities:** + Operational Oversight: Manage the daily operations ensuring… more
- Georgia Systems Operations (Tucker, GA)
- …is primarily responsible for the execution and management of ITIL and ITSM processes within Shared Services IT, such as incident management, change management, ... managers on a day-to-day basis, serving as a change manager , incident manager , or asset manager...Duties: + Process Management: Execute and oversee ITIL and ITSM processes, including incident management, change management, asset management,… more
- Entergy (New Orleans, LA)
- …+ Utilize ITSM tools to track and manage incidents and problem tickets effectively. + Contribute to continuous improvement initiatives in IT service management. ... a highly motivated and analytically driven individual with experience in IT Problem Management, IT Incident Management and Human Performance analysis. The ideal… more
- Guthrie (Sayre, PA)
- …improving service delivery processes to enhance efficiency and customer satisfaction. The Manager provides leadership of the TGC ITSM processes (change ... all enterprise-wide business critical systems. + Develop and implement a modern ITSM framework, including processes for incident management, problem management,… more
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