- OneMain Financial (Evansville, IN)
- As a OneMain Senior Call Delivery Analyst , you will be responsible for both dialer and IVR functions including developing, testing and executing new strategic ... initiatives based on analysis and data review. Dialer and IVR functionality is core to OneMain operations and future...internal team member when needed. The Senior Call Delivery Analyst will consider customer needs across both the Branch… more
- Liberty Latin America (PR)
- **What's the role?** As the Contact Center Data & Systems Analyst , you will be responsible for defining and analyzing processes to ensure service level and abandon ... agents. + Use deflection and messaging capabilities of contact center systems ( IVR , Messaging Platform, Lead Management platform) to increase digital deflection. +… more
- Robert Half Technology (West Des Moines, IA)
- Description The Genesys Analyst position has the responsibility and oversight for all aspects of Genesys Cloud CX's implementation within the client and the ... DUTIES AND RESPONSIBILITIES: * Lead development and deployment of omnichannel ( IVR , Chat, Chatbot, email) flows within Genesys Cloud Architect. Lead deployment… more
- Under Armour, Inc. (Frankfort, KY)
- Customer Service Systems Ops Analyst **Customer Service Systems Ops Analyst ** **Values & Innovation** At Under Armour, we are committed to empowering those who ... **Purpose of Role** The Customer Service Systems Operations Analyst is responsible for contributing to an unrivaled service… more
- DISH Network (Englewood, CO)
- …department. It is responsible for eliciting vision, scope, and requirements for the IVR and Chat self-service channels for Dish TV and Boost Mobile. The Product ... Analyst will focus on using product data to understand...ability to identify problems, trends, and opportunities across the IVR and Chat experience; works with product managers to… more
- CGI Technologies and Solutions, Inc. (Fairfax, VA)
- **Lead Business Analyst ** **Category:** Business Analysis (functional and technical) **Main location:** United States, Virginia, Fairfax **Alternate Location(s):** ... . **Position Description:** CGI Federal is seeking a Lead Business Analyst to help lead the Department of Health and Human Services… more
- ManpowerGroup (Williston, ND)
- **Job Title: Network Technical Support Analyst ** **Location:** **Williston, ND** **Rate: Up to $45/hr. (All-inclusive)** **Duration: 12 Months (Possible to extend)** ... **Job Summary:** We are seeking an experienced Infrastructure Analyst - Network Technical Support to join a collaborative IT operations team. This role involves… more
- CDPHP (Albany, NY)
- …and invites you to be a part of that experience. The Workforce Management Analyst is responsible to analyze all operational data to ensure each department is running ... customer relationship management applications and core systems. The Workforce Management Analyst will have extensive knowledge of the workforce management processes… more
- Insight Global (Elkton, MD)
- …upgrade the existing Telecommunications systems, including PBX, Voice Mail, Contact Center, IVR , Cable Plant and wireless IP phones. Support and provide technical ... guidance to the Field Staff. Support of the Nurse Call backend systems. This is an ONSITE position based in Elkton, MD. This individual can work from home and have flexibility but must be close-by for outages. PRINCIPAL DUTIES AND RESPONSIBILITIES: 1.… more
- Comcast (Philadelphia, PA)
- …to be able to translate between the voice of the customer and technical teams + IVR and XA experience is a plus + Impeccable attention to detail **Employees at all ... levels are expected to:** + Understand our Operating Principles; make them the guidelines for how you do your job. + Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and… more
Recent Jobs
-
Senior Software Engineer
- Microsoft Corporation (Redmond, WA)
-
Senior Software Engineer with Test Equipment
- RTX Corporation (Tucson, AZ)