- Citizens (Pittsburgh, PA)
- Description As a Chat/ IVR Platform Customer Business Analyst , you will play a vital role in bridging the gap between our innovative chat/ IVR platform's ... of a feedback loop to ensure continuous improvement of the chat platform. + IVR production validation to ensure features and functionality are working as expected. +… more
- HCA Healthcare (Nashville, TN)
- …be a part of our team. **GENERAL SUMMARY OF DUTIES -** **The Consulting Product Business Analyst - Contact Center Virtual Agent and IVR is the driver of our ... in an ever-changing digital landscape. The Consulting Product Business Analyst - Contact Center IVR & Virtual Agent is responsible for supporting the execution… more
- altafiber (Cincinnati, OH)
- **Position** : Business Analyst Project Manager **Location** : Cincinnati, OH **Job Purpose** The role of the Business Analyst / Project Manager (BA / PM) is to ... projects and support provided to the business, the Business Analyst / Project Managers will help the company to...project development activities. + Manage request lifecycle for Avaya IVR through JIRA + Refine requirements for developer when… more
- Aspen Dental (Springfield, IL)
- …center team that thrives on innovation, growth, and development. As a Conversation Design Analyst , you would be working closely with the AI design team to develop ... and natural conversational experiences to enhance customer experiences via IVR and chat-based continuously. You would use web-based diagramming...to bridge those gaps. + Process quality checks on IVR and chat use cases, validating the flow of… more
- NextEra Energy (Juno Beach, FL)
- **Workforce Optimization Analyst ** **Date:** May 20, 2024 **Location(s):** Juno Beach, FL, US, 33408 **Company:** NextEra Energy **Requisition ID:** 80280 is the ... We are seeking a highly motivated and detail-oriented Operations Analyst to join our dynamic contact center team. The...IT support. + Stay up to date on CXOne, IVR , and contact center best practices. + Performance Analysis… more
- ManpowerGroup (Williston, ND)
- **Role :** Network Tech Support Analyst **Location** : East Williston, ND 58801Onsite) **Duration :** 12+ Months long term contract Pay range : $45 - $50/Hr . on W2. ... **Job Description** Infrastructure, Analyst , Network Technical Support Develop and perform implementation activities...Technologies, IPSec * Voice Service technologies; PBX, VMX, Call Center- IVR , Cisco IP Telephony, Microsoft LYNC * Data Centre… more
- Insight Global (Cincinnati, OH)
- Job Description A client in Cincinnati is seeking a Business Analyst to join the Cloud Contact Center program to work closely with technical teams to migrate the ... Skills and Requirements * 5+ years of IT Business Analyst experience * Experience with call center projects (platform...direction), must be comfortable in fast paced environment * IVR knowledge/experience * PMI-PBA, CBAP, or CCBA certifications *… more
- State of Georgia (Fulton County, GA)
- Eligibility and Policy Analyst - State Based Exchange Georgia - Fulton - Atlanta (https://careers.georgia.gov/jobs/51109/other-jobs-matching/location-only) ... Sign Up for Job Alerts Under supervision, the Eligibility and Policy Analyst is responsible for reviewing and updating program policies and operational procedures… more
- Lincoln Financial Group (Columbus, OH)
- …Lincoln National Corporation seeks a Contact Center Technologies, Senior Business System Analyst in Radnor, PA. To modernize Contact Center and support multiple ... process, clearly articulates, documents and validates more complex technical requirements for IVR call flows. Maintains and enhances agent set up and call flow… more
- State of Minnesota (St. Paul, MN)
- **Working Title: Enterprise Service Desk Analyst ** **Job Class: Information Technology Specialist 2** **Agency: Minnesota IT Services** **This position was ... orders received through the IT Service Management ticketing system or phone IVR system. This is achieved through a dedicated, knowledgeable, and experienced team… more