- Cognizant (Dearborn, MI)
- **About the role** As a Cisco CVP/ IVR development, you will make an impact by working closely with cross-functional teams to design and implement cutting-edge ... Center Cisco CVP Cisco UCCE and Cisco Unified Communication Manager to enhance business operations. + Collaborate with cross-functional...date of posting. This may change based on the project you're engaged in, as well as business and… more
- Sprinklr (FL)
- …Successful value-driven Sprinklr implementations start with us. We're looking for Project Managers with experience in CCaaS and unified customer experience ... happen. **What You'll Do** Sprinklr is looking for a Project Management Lead with expertise in CXM and CCaaS...Centers, CXM, or similar industries. + Functional understanding of IVR , AI, Voice/Chat Bots, and business APIs. + Deep… more
- NTT DATA North America (Irving, TX)
- …Visit us at us.nttdata.com (http://us.nttdata.com/en) NTT DATA's Client is seeking a Technical Project Manager for brainstorming and planning the project ... project tasks to team members Execution of each phase of the project Managing the project 's budget Communicating with all stakeholders Sound foundational… more
- Cognizant (Richmond, VA)
- …good knowledge as a scrum Master. Additonal Genesys Clound and Genesys On-Premise IVR testing using Cyara Automation Tool IVR manual testing Agent/routing ... guidance and support to team members and stakeholders to ensure successful project delivery. + Analyze and resolve complex technical issues related to Genesys… more
- Sprinklr (MA)
- …our culture here: The Sprinklr Way. **Job Description** The **Technical Success Manager (TSM) - Service** owns the strategic technical relationship with Sprinklr's ... Directors, and Support Transformation leads. + Map legacy operations (telephony, IVR , ticketing, WFM) into modern Sprinklr-enabled workflows using AI routing,… more
- United Airlines (Chicago, IL)
- …+ Highlight and document risks, issues, blockers and dependencies; discuss with team project manager on regular basis + Coordinate with Cloud infrastructure ... development in Conversational Contact Center technologies including Web Chat, Voice IVR , Web Applications & Cloud platforms. + Lead development, execution, and… more
- JPMorgan Chase (Plano, TX)
- …scenarios, business analysis, and task and workflow analysis. As a Senior Project Manager , you'll critically evaluate information gathered from multiple sources, ... as part of a team at the forefront of innovation. As a Product Delivery Manager in Customer Identity & Authentication team, you work to enhance and optimize the way… more
- Robert Half Technology (Des Moines, IA)
- …working with a new project that is their Genesys AI CoPilot Conversation IVR - AWS Lamba CERTIFICATIONS are preferred but not required, they have Cert's on the ... code and integrate development and deployment of omnichannel (Chat, IVR , Chatbot, email) You will integrate Genesys Cloud with...TO THIS POSITION: . Industry Leader . Awesome technical manager . Great benefits . Flexible environment! . Modern… more
- Walmart (Bentonville, AR)
- …experience. + Implement intelligent systems to surface contextual information across IVR , chat, CRM, and other support channelsreducing cognitive load and increasing ... management information systems, industrial engineering, engineering management, business,information systems, project /program management, information technology, finance, management, or related area… more
- Comerica (Dallas, TX)
- …legal documents and there are financial penalties for missing thresholds. This manager will interact with and influence internal stakeholders and partners involved ... provide support for business growth. The Commercial Lending Syndications Senior Operations Manager role provides leadership and oversight of a team that handles… more
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