- altafiber (Cincinnati, OH)
- **Position** : Business Analyst Project Manager **Location** : Cincinnati, OH **Job Purpose** The role of the Business Analyst / Project Manager (BA / ... the business units to capture, consolidate, and communicate the project -related information to the vendor's IT staff. The BA... development activities. + Manage request lifecycle for Avaya IVR through JIRA + Refine requirements for developer when… more
- Marriott (Columbus, OH)
- …support our customers. We are seeking a Customer Engagement Channel (CEC) Product Manager 1 with experience in IVR (Interactive Voice Response) and Omni ... the funding and implementation. This position will provide direction for the CEC IVR and application architecture design. They will coordinate with Corporate IT Plan… more
- CVS Health (Hartford, CT)
- …to make health care more personal, convenient and affordable. Position Summary The Project Manager / Reporting Developer person will be responsible for ... there will be nuance and "new discoveries" as the project evolves; you will need to consider multiple factors...call center reporting and operational metrics + Knowledge of IVR /Automation functions and reporting a plus + Experience with… more
- Vanguard (Wayne, PA)
- As a Workplace Contact Center Engineering Manager , you will lead a team of engineers dedicated to designing, implementing, and maintaining advanced Genesys contact ... develop, and implement advanced contact center technologies, including telephony integrations, IVR , CRM integrations, and workforce management tools. + Ensure the… more
- Walmart (Bentonville, AR)
- …digital and physical retail channels. We are seeking an experienced Senior Product Manager with a track record of leading successful product initiatives from concept ... to empower human understanding at scale. As a Product Manager , you'll be working closely with a diverse team...recommendations accordingly. + Bring hands on experience with conversational IVR and bot product development + Develop, maintain and… more
- Capgemini (Dallas, TX)
- …or Khoros. * Must have knowledge of Contact Center technologies, including IVR , ACD, WFM, CRM integration, chatbots, natural language processing, RPA, and ... reporting/analytics. Good knowledge of Contact Center technologies, including IVR , ACD, WFM, CRM integration, chatbots, natural language processing, RPA, and… more
- Walgreens (Deerfield, IL)
- **Job Description:** **Job Summary:** The Contact Center Application Program Manager is instrumental in driving program delivery in our fast-past Conversational ... disability/veterans" **Job ID:** 1376383BR **Title:** Contact Center Application Program Manager **Company Indicator:** Walgreens **Employment Type:** **Job Function:** Business… more
- PennyMac (Cary, NC)
- …complete mortgage journey. **A Typical Day** The **Command Center Technology Manager ** will support telephony, CRM, and monitoring functions within Mortgage ... includes collaborating on solutions, marketing campaigns, interactive voice response ( IVR ) scripts, dialer management, eliciting and defining new business… more
- Marriott (Columbus, OH)
- …Management **JOB SUMMARY** Reporting to the Director, Product Management. The Product Manager II - CEC Contact Center Technology, supports the implementation and ... specialized knowledge and skill in key program area (CRM, Workforce management, IVR , CTI, Channel routing, etc.) to support business unit and functional objectives… more
- Sacramento Municipal Utility District (Sacramento, CA)
- …portfolio of technologies. The ideal candidate will have prior experience with IVR design and development, contact center operations and enterprise telephony. **SMUD ... authority, advanced technical knowledge, short and long-term planning responsibility, major project management responsibility and demonstrated mastery in two or more… more