- TekSynap (Chantilly, VA)
- …QUALIFICATIONS** ** ** + ITIL v4 Foundations certification **Overview** Weare seeking a ** Junior Help Desk Support Technician** tosupport theOffice ... **Responsibilities & Qualifications** **RESPONSIBILITIES** The ** Help Desk Support Technician** willperformor provide supportas part of a24/7, 365-day… more
- Kelly Services (Alexandria, VA)
- ** Junior Help Desk Technician (Contract...skilled and visionary ** Junior Help Desk Technician** to provide first-level technical support to ... customer is looking for a customer service-oriented help desk specialist to provide technical support to users in an efficient and accurate manner. You will… more
- General Dynamics Information Technology (Washington, DC)
- …listed at the bottom. GDIT has an amazing opportunity for a Help Desk Technician to provide world-class IT support to our prestigious clientele at the ... levels of the federal government in the heart of our nation's capital. As a Help Desk Technician, you are the foundation of our overall approach to executive… more
- Shuvel Digital (Washington, DC)
- …efficient service delivery. We are currently seeking a motivated, career, and customer-oriented IT Help Desk Engineer ( Junior ) to join our team supporting ... teams providing Development, Security, and Operations (DevSecOps) services to support the United States Citizenship and Immigration Services (USCIS)...this contract. The Help Desk Engineer will troubleshoot issues to… more
- ASM Research, An Accenture Federal Services Company (Alexandria, VA)
- …qualities with exceptional customer service in daily responsibilities. + Update Help Desk Standard Operations Procedures (SOPs); Tactics, Techniques, and ... As the entry point for customers, documents, notifies proper department/ desk , escalates as necessary, and tracks and follows up...Provide customer onboarding and offboarding. + Provide account management support . + Provide 24/7 Tier 1 support … more
- KBR (Colorado Springs, CO)
- Title: Help Desk Support Lead...Gravity DevSecOps Pipeline. + Provide guidance and mentorship to junior support staff, helping them develop skills ... impact on the country's most critical role - protecting our national security. Help Desk Support Lead - Gravity DevSecOps Pipeline (Top Secret Clearance) KBR… more
- DRT Strategies, Inc. (Silver Spring, MD)
- …documentation. Require Experience: + Demonstrated experience providing Tier 1 and Tier 2 help desk support for complex, multi-queue environments, including ... platforms remain effective and secure. Job Summary: The Help Desk Lead oversees multi-queue electronic submission support operations, ensuring timely… more
- Robert Half Technology (Nashville, TN)
- …* Perform other duties, as assigned Requirements Qualifications: + 1-3 years of desktop or IT support experience in a help desk or technical support ... and remote support tools + Familiarity with help desk ticketing systems and documentation best...problem-solving and communication skills + Proven ability to mentor junior staff and work collaboratively in a distributed team… more
- SMX (Dahlgren, VA)
- …or a related field + Minimum of 6 years of professional experience in Industry, Federal or DoD Help Desk Support + Experienced in using a help desk ... looking for a highly motivated Senior Help Desk Specialist to join our team in support...role involves diagnosing and resolving complex technical issues, mentoring junior staff, and ensuring high levels of customer satisfaction.… more
- CGI Technologies and Solutions, Inc. (Arlington, VA)
- …Helpdesk Lead manages and oversees the daily operations of a help desk team, ensuring efficient and effective technical support . This role involves ... Team Leadership: o Oversee the daily activities of the help desk team, providing guidance, support...adequate coverage for service delivery. o Mentor and train junior staff members, fostering their technical and professional development.… more
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