- General Dynamics Information Technology (Offutt AFB, NE)
- …+ Strong understanding of ITIL framework + Familiarity with Knowledge-Centered Service ( KCS ) principles + Technical writing experience + Ability to Obtain ITIL 4 ... Knowledge Practitioner CKP - Km Institute (KMI) + ITIL v3 or v4 Foundation + KCS v6 Practices - Knowledge Centered Services **GDIT IS YOUR PLACE:** + 401K with… more
- Broadcom (Plano, TX)
- …Communities. . Share knowledge with other engineers and customers by following KCS methodology and process. Enable customer self-service success using KCS ... methodology by reusing, creating, reviewing, updating, publishing and retiring knowledge. Assist/ mentor colleagues developing knowledge content. . Leverage experience and research existing knowledge resources to evaluate customer's environment and historical… more
- Cisco (Research Triangle Park, NC)
- …membership, or certification in relevant knowledge management communities such as KCS , APQC, or KMWorld. \#WeAreCisco #WeAreCisco where every individual brings their ... unique skills and perspectives together to pursue our purpose of powering an inclusive future for all. Our passion is connection-we celebrate our employees' diverse set of backgrounds and focus on unlocking potential. Cisconians often experience one company,… more
- USAA (Tampa, FL)
- …execution of processes, to support multiple BPC + Cross-Company Communication KCs , + Cross-Company Procedures: TCPA Policy Coordination, Profile Policy Coordination ... + Coordination with 3PRM to manage Inherent Risk Questionnaires + Proficient Project Management Skillset + US military experience through military service or a military spouse/domestic partner **Compensation range:** The salary range for this position is:… more
- Acuity Brands (Atlanta, GA)
- …with Knowledge Base configuration and expansion of a Knowledge-Centered Service ( KCS ) methodology across service teams. + Expanding a Service Quality Program ... to ensure that best practice adherence is measurable, visible, and consistent management processes are in place. + Improving an activity management system using tech-enabled playbooks to guide and track customer success touchpoints, both manual and automated.… more
- Chick-fil-A (Atlanta, GA)
- …as remote access tools, automation scripts, and monitoring platforms + Using KCS methodology contributes to the knowledge base by flagging, editing, and creating ... articles + Follow all Standard Operating Procedures + Advocate for the restaurants and own issues until completion + Maintain restaurant and business acumen by attending and passing all required training to support the platforms and restaurants + Support… more
- Red Hat (Honolulu, HI)
- …future incidents. + Create and maintain knowledge articles aligned with the KCS (Knowledge-Centered Service) methodology. + Partner with internal teams and external ... parties to deliver seamless infrastructure support for Red Hat's Cloud Services. + Manage incident and issue workloads to ensure that all customer issues are handled and resolved in a timely manner. + Maintain a strong work ethic, able to work effectively as… more
- BAE Systems (Nashua, NH)
- …from design to production. Build capability and drive best practices in SPC, FMEA, KCs , APQP, MSA, and effective control planning that result in favorable impacts at ... the business area level. + Interface with customers and suppliers to ensure all requirements are clearly understood, collaborating with program teams to ensure effective risk planning, identification, and mitigation, resulting in compliant process… more
- Motion Recruitment Partners (Norcross, GA)
- …call distributor phone systems. + Experience with knowledge-centered support ( KCS ) principles. + Experience with troubleshooting network-related issues (client ... connectivity). + Experience with Active Directory and Microsoft Office Products - O365 is a plus. + Strong customer focus and orientation. + In addition to having a high sense of self-motivation, this individual must display superior telephone, root cause… more
- Celestica (Richardson, TX)
- …Knowledge of BMC including IPMI, SDR, SEL, FRU records, SOL, IPMB, Side-band LAN, KCS and KVM. + Knowledge of Redfish and other management protocols. + Experience ... with board bringup. + Working knowledge of BMC related Hardware such as ARM, BMC chip (AST 2500, AST2600, Pilot 4 etc.), HW-monitor and Super-IO, NC-SI NIC, phy. + Working knowledge of common bus such as I2C, IPMB, PMBUS, SPI, LPC, UART, JTAG. + Experience… more
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