• Call Center Workforce

    Teleperformance USA (North Lauderdale, FL)
    …program planning and daily management supports business and client objectives for multi-site call center operations. Serve as WFM point of contact for assigned ... **Category :** ** Workforce Management** **About TP** **TP is a global,...other members of management** **Qualifications** + **Minimum 3 years call center experience and 2 years WFM… more
    Teleperformance USA (08/09/25)
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  • Call Center Team Lead

    Mass Markets (Killeen, TX)
    …for the day-to-day activity and development of 15-25 representatives within a complex call center environment. The Customer Service Supervisor I position is ... adherence to corporate policies and procedures Key Responsibilities: + Lead and manage a team of 15-25 front-line agents...organization. REQUIRED QUALIFICATIONS + Minimum of 3 years of call center experience or 1 year in… more
    Mass Markets (07/11/25)
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  • Workforce Analyst, Patient Service…

    J&J Family of Companies (Pittsburgh, PA)
    …+ High school diploma or equivalent + Minimum of 2-4 years' experience in call center workforce management, operations or similar discipline with experience ... Pittsburgh, PA; Raleigh, NC; Orlando, FL; or Phoenix, AZ. \#Li-Remote Purpose: The Workforce Analyst supports call center operations, collaborating closely… more
    J&J Family of Companies (08/14/25)
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  • Call Center Sales Manager

    Mass Markets (Wichita, KS)
    …of the account. Key Responsibilities: + Lead a team of 5-10 call center supervisors responsible for inbound and outbound representatives + Responsible for ... ourselves as a trusted partner in the industry. The Call Center Sales Manager oversees all aspects...metrics by providing leadership, direction, and motivation to the workforce . Candidates for this role should be experienced, highly… more
    Mass Markets (08/08/25)
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  • Call Center Operations Manager

    Mass Markets (Las Cruces, NM)
    …of the account. Key Responsibilities: + Lead and mentor a team of call center supervisors overseeing inbound and outbound operations. + Coach supervisors on ... partner in the industry. We're seeking dynamic and experienced call center leaders to support both commercial...commercial and public sector clients. In this role, you'll lead a team of 5-10 supervisors and be directly… more
    Mass Markets (07/11/25)
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  • Call Center Customer Service Manager

    Mass Markets (Mesilla, NM)
    …in the industry. We are seeking a highly skilled and motivated Call Center Customer Service Manager to lead a team of supervisors and drive performance ... and the health of the account. Key Responsibilities: + Lead and manage 5-10 call center...culture of accountability, continuous improvement, and excellence + Oversee workforce management and set clear performance goals + Develop… more
    Mass Markets (07/10/25)
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  • Call Center Customer Service…

    Mass Markets (Las Cruces, NM)
    …individual and posses excellent communication skills, we need your help in managing call center customer service agents. While your team operate the phone ... activity and development of 15-25 representatives within a complex call center environment. In this role, you...adherence to corporate policies and procedures Essential Duties + Lead a team of 15-25 entry-level front-line customer service… more
    Mass Markets (07/25/25)
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  • Operations Manager, VCA Call Center

    VCA Animal Hospitals (Los Angeles, CA)
    …and the hospital teams we support as well as by typical call center KPIs (hold times, wrap-up times, new-client lead conversion rates, etc.) The ideal ... that make work enjoyable. Our new Client Communications Team ( call center ) aims to provide relief to...and make them feel supported. Related, work closely with Workforce Management on developing call scripts and… more
    VCA Animal Hospitals (07/02/25)
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  • Call Center Director/Executive

    Robert Half Finance & Accounting (Baltimore, MD)
    …and experience managing budgets at a department or organizational level. + Knowledge of call center technologies, workforce management, and CRM platforms. + ... Rapidly growing organization seeking a dynamic and experienced Executive Call Center Leader to join their team...to industry regulations, company policies, and legal standards. + Lead internal audits and implement corrective action plans as… more
    Robert Half Finance & Accounting (07/22/25)
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  • Call Center Team Leader

    Mass Markets (MO)
    center operations, processes, and best practices. + Proficiency in call center software, CRM systems, and workforce management tools. + Excellent verbal ... and results-driven Team Leader to oversee a team of call center agents. This role is essential...environment. + Proven experience in a supervisory or team lead role. + Strong understanding of key performance metrics… more
    Mass Markets (06/13/25)
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