- Teleperformance USA (North Lauderdale, FL)
- …program planning and daily management supports business and client objectives for multi-site call center operations. Serve as WFM point of contact for assigned ... **Category :** ** Workforce Management** **About TP** **TP is a global,...other members of management** **Qualifications** + **Minimum 3 years call center experience and 2 years WFM… more
- Mass Markets (Killeen, TX)
- …for the day-to-day activity and development of 15-25 representatives within a complex call center environment. The Customer Service Supervisor I position is ... adherence to corporate policies and procedures Key Responsibilities: + Lead and manage a team of 15-25 front-line agents...organization. REQUIRED QUALIFICATIONS + Minimum of 3 years of call center experience or 1 year in… more
- J&J Family of Companies (Pittsburgh, PA)
- …+ High school diploma or equivalent + Minimum of 2-4 years' experience in call center workforce management, operations or similar discipline with experience ... Pittsburgh, PA; Raleigh, NC; Orlando, FL; or Phoenix, AZ. \#Li-Remote Purpose: The Workforce Analyst supports call center operations, collaborating closely… more
- Mass Markets (Wichita, KS)
- …of the account. Key Responsibilities: + Lead a team of 5-10 call center supervisors responsible for inbound and outbound representatives + Responsible for ... ourselves as a trusted partner in the industry. The Call Center Sales Manager oversees all aspects...metrics by providing leadership, direction, and motivation to the workforce . Candidates for this role should be experienced, highly… more
- Mass Markets (Las Cruces, NM)
- …of the account. Key Responsibilities: + Lead and mentor a team of call center supervisors overseeing inbound and outbound operations. + Coach supervisors on ... partner in the industry. We're seeking dynamic and experienced call center leaders to support both commercial...commercial and public sector clients. In this role, you'll lead a team of 5-10 supervisors and be directly… more
- Mass Markets (Mesilla, NM)
- …in the industry. We are seeking a highly skilled and motivated Call Center Customer Service Manager to lead a team of supervisors and drive performance ... and the health of the account. Key Responsibilities: + Lead and manage 5-10 call center...culture of accountability, continuous improvement, and excellence + Oversee workforce management and set clear performance goals + Develop… more
- Mass Markets (Las Cruces, NM)
- …individual and posses excellent communication skills, we need your help in managing call center customer service agents. While your team operate the phone ... activity and development of 15-25 representatives within a complex call center environment. In this role, you...adherence to corporate policies and procedures Essential Duties + Lead a team of 15-25 entry-level front-line customer service… more
- VCA Animal Hospitals (Los Angeles, CA)
- …and the hospital teams we support as well as by typical call center KPIs (hold times, wrap-up times, new-client lead conversion rates, etc.) The ideal ... that make work enjoyable. Our new Client Communications Team ( call center ) aims to provide relief to...and make them feel supported. Related, work closely with Workforce Management on developing call scripts and… more
- Robert Half Finance & Accounting (Baltimore, MD)
- …and experience managing budgets at a department or organizational level. + Knowledge of call center technologies, workforce management, and CRM platforms. + ... Rapidly growing organization seeking a dynamic and experienced Executive Call Center Leader to join their team...to industry regulations, company policies, and legal standards. + Lead internal audits and implement corrective action plans as… more
- Mass Markets (MO)
- …center operations, processes, and best practices. + Proficiency in call center software, CRM systems, and workforce management tools. + Excellent verbal ... and results-driven Team Leader to oversee a team of call center agents. This role is essential...environment. + Proven experience in a supervisory or team lead role. + Strong understanding of key performance metrics… more
Related Job Searches:
Call,
Call Center,
Call Center Lead,
Call Center Workforce,
Center,
Lead,
Workforce,
Workforce Center