• ITSM Major Incident

    Emory Healthcare/Emory University (Atlanta, GA)
    …and leadership programs + And more **Description** We are seeking a ServiceNow ITSM Major Incident Management Specialist to lead and own the enhancement ... of a Major Incident Management process for Emory Healthcare in an individual contributor function. The ideal candidate will have focused their recent career… more
    Emory Healthcare/Emory University (08/28/25)
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  • Manager of Major Incident , Problem,…

    Guardian Life (Holmdel, NJ)
    …and Change & Release Management **You Will:** + Lead and manage the Major Incident Management team (including 24/7/365 coverage across US and India), ... Demonstrable ability to lead and manage teams, particularly in a 24/7/365 Major Incident Management environment. + Extensive experience in managing Major more
    Guardian Life (08/29/25)
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  • Major Incident Manager

    Capgemini (Austin, TX)
    …up to high standards and follow agrees process. The role ensures that the output from Major Incident Management process is of high quality and provides ... Management processes; * Supports the effective operation of the Major Incident Management Process; * Ensures that stakeholder resources are appropriately… more
    Capgemini (08/08/25)
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  • Services Business Command Center Major

    Citigroup (Irving, TX)
    …on cyber incident response readiness and build a robust partnership. ** Major Incident Management :** + **_Orchestrate_** the coordination, communication, ... As the Business Command Center (BCC) Major Incident /Cyber Lead, you will play...lifecycle. + Drive incidents to successful resolution, ensuring overall incident management goals and milestones are achieved.… more
    Citigroup (09/18/25)
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  • NOC/SOC Incident and Problem Manager

    General Dynamics Information Technology (Falls Church, VA)
    …to include but not limited to the incident management plan, major incident management plan, cybersecurity response plan. + Manage events/incidents ... AND PERSONAL IMPACT** + Support incident and problem management practices while conducting Major Incident handling responses for the DoDIN-A(NG) and… more
    General Dynamics Information Technology (09/14/25)
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  • SR Director of IT Operations & Service Excellence

    BJs Wholesale Club (Marlborough, MA)
    …metrics (MTTA, MTTR, FCR, abandon rate) with actionable insights. + Lead the major incident management function, including defining escalation paths, ... & Service Desk) + Oversee real‑time monitoring, incident triage, and majorincident management ensuring MTTR and communications SLAs are met. + Maintain… more
    BJs Wholesale Club (09/06/25)
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  • Manager IT Technical Support

    Burlington (Edgewater Park, NJ)
    …with a strong focus on Incident Management , Request Fulfillment, Problem Management , Major Incident Management , and Service Catalog optimization. ... the execution of Incident , Request for Service, Problem, and Major Incident Management processes, ensuring timely resolution and root cause analysis.… more
    Burlington (08/12/25)
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  • Operations Engineer I (Global Command Center…

    Warner Bros. Discovery (Atlanta, GA)
    …Where applicable work with DTC equivalent functions. Provide support for live/on-air broadcast major incident management and events, supply bridges for ... of new services) and Service Operation (event management , incident management , Major Incident management , problem management , change … more
    Warner Bros. Discovery (09/30/25)
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  • Manager, Technology Application Production Support…

    LA Care Health Plan (Los Angeles, CA)
    …and Process excellence organization and will be primarily responsible for Batch Support and Major Incident Management . The Manager will provide end to end ... Hands on experience with monitoring and ticketing tools. Experience in Incident Management , Change Management and Problem Management . Experience… more
    LA Care Health Plan (07/06/25)
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  • Manager of the Emergency Coordination Office

    MUFG (Tempe, AZ)
    …Operations Center (GSOC) to ensure timely and effective resolution of reported cases. ** Major Responsibilities** + Incident Management & Coordination + ... and arrange closures in alignment with Crisis and Critical Incident Management protocols + Team Leadership &...Authority (FINRA) and the National Futures Association (NFA). The major responsibilities listed above are the material job duties… more
    MUFG (08/14/25)
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