- Emory Healthcare/Emory University (Atlanta, GA)
- …and leadership programs + And more **Description** We are seeking a ServiceNow ITSM Major Incident Management Specialist to lead and own the enhancement ... of a Major Incident Management process for Emory Healthcare in an individual contributor function. The ideal candidate will have focused their recent career… more
- Guardian Life (Holmdel, NJ)
- …and Change & Release Management **You Will:** + Lead and manage the Major Incident Management team (including 24/7/365 coverage across US and India), ... Demonstrable ability to lead and manage teams, particularly in a 24/7/365 Major Incident Management environment. + Extensive experience in managing Major… more
- Capgemini (Austin, TX)
- …up to high standards and follow agrees process. The role ensures that the output from Major Incident Management process is of high quality and provides ... Management processes; * Supports the effective operation of the Major Incident Management Process; * Ensures that stakeholder resources are appropriately… more
- Citigroup (Irving, TX)
- …on cyber incident response readiness and build a robust partnership. ** Major Incident Management :** + **_Orchestrate_** the coordination, communication, ... As the Business Command Center (BCC) Major Incident /Cyber Lead, you will play...lifecycle. + Drive incidents to successful resolution, ensuring overall incident management goals and milestones are achieved.… more
- General Dynamics Information Technology (Falls Church, VA)
- …to include but not limited to the incident management plan, major incident management plan, cybersecurity response plan. + Manage events/incidents ... AND PERSONAL IMPACT** + Support incident and problem management practices while conducting Major Incident handling responses for the DoDIN-A(NG) and… more
- BJs Wholesale Club (Marlborough, MA)
- …metrics (MTTA, MTTR, FCR, abandon rate) with actionable insights. + Lead the major incident management function, including defining escalation paths, ... & Service Desk) + Oversee real‑time monitoring, incident triage, and major ‑ incident management ensuring MTTR and communications SLAs are met. + Maintain… more
- Burlington (Edgewater Park, NJ)
- …with a strong focus on Incident Management , Request Fulfillment, Problem Management , Major Incident Management , and Service Catalog optimization. ... the execution of Incident , Request for Service, Problem, and Major Incident Management processes, ensuring timely resolution and root cause analysis.… more
- Warner Bros. Discovery (Atlanta, GA)
- …Where applicable work with DTC equivalent functions. Provide support for live/on-air broadcast major incident management and events, supply bridges for ... of new services) and Service Operation (event management , incident management , Major Incident management , problem management , change … more
- LA Care Health Plan (Los Angeles, CA)
- …and Process excellence organization and will be primarily responsible for Batch Support and Major Incident Management . The Manager will provide end to end ... Hands on experience with monitoring and ticketing tools. Experience in Incident Management , Change Management and Problem Management . Experience… more
- MUFG (Tempe, AZ)
- …Operations Center (GSOC) to ensure timely and effective resolution of reported cases. ** Major Responsibilities** + Incident Management & Coordination + ... and arrange closures in alignment with Crisis and Critical Incident Management protocols + Team Leadership &...Authority (FINRA) and the National Futures Association (NFA). The major responsibilities listed above are the material job duties… more
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