- Bank of America (Charlotte, NC)
- …failure scenario modelling and diagnosis with Problem Manager root causes for major incident / problem management investigations We are seeking a highly ... smart test reporting. + Champion reliability and stability by guiding incident response practices, postmortem reviews, and service-level objectives (SLOs) tracking.… more
- Insight Global (Providence, RI)
- …(CSI) of existing IT Service Management functions. This position owns and drives Major Incident bridges and Problem investigations to minimize critical ... for feedback/action - Assists with documentation and administrative support for Major Incident response and Problem Management investigations. - Compiles… more
- Capgemini (Austin, TX)
- **Job Title:** Major Incident Manager - Major Incident Manager 1 **Location** : Austin, TX (Hybrid - in office /work from home) **Job description:** The ... role of the Major Incident Manager is to undertake management...into Service Management Team and therefore works closely with Incident Management, Problem Management, Change Management, Service… more
- SAIC (El Segundo, CA)
- …service communications outages/issues providing situational awareness to SCCL leadership; attends Major Incident , Problem and Change Management Boards ... to assess and provide operational impacts to launch operations. + Represents SCCL as primary point of contact for Readiness Review Teams for each launch mission; monitors/tracks launch requirements processing, advises management on implementation schedules or… more
- JPMorgan Chase (Houston, TX)
- …will help us transform how customers interact with their bank. **Job Summary:** As a Major Incident Manager in the International Consumer Bank, you will play a ... Ability to take charge and drive situations forward + Experience with event, incident , problem , and change management \#ICBCareers JPMorganChase, one of the… more
- Tiffany & Co. (Whippany, NJ)
- …and ensuring there is alignment between all teams on the solution. + Coordinate major incident and problem management, ensuring all steps during a ... requirements and overall understanding of HR Compliance. + Excellent analytical and problem -solving skills - proven ability to analyze complex data and develop… more
- IBM (Buffalo, NY)
- …understand their evolving needs and ensure service alignment. * Issue Resolution: Lead major incident communication and problem management efforts, ensuring ... address service shortfalls. * Process Compliance: Enforce adherence to ITIL-based processes ( Incident , Problem , Change, and Release Management) within the AMS… more
- Insight Global (Detroit, MI)
- …to be on call for incidents 1 week per month. Responsibilities Include: Incident Management/ Major Incident Management (Primary responsibility) Identify an ... will be Incident Management, and secondary responsibilities include Event and Problem management. This position requires you be onsite at DTE HQ in Detroit… more
- Warner Bros. Discovery (Atlanta, GA)
- …Role Accountabilities ** Incident Management + Own and manage the end-to-end incident management and major incident processes across the enterprise, ... KPIs to monitor usage, compliance, and performance of the incident management and major incident ...required, including reporting, dashboard creation, and ITSM module familiarity ( Incident , Change, Problem , Knowledge, CMDB, etc.). +… more
- Systems Engineering Solutions Corporation (Ashburn, VA)
- …Incidents. + Will act at the contract Point of Contract (POC) for all Major Incident support and coordination. + Responsible for the effective implementation of ... Operations Division (NOD). These centers perform real-time monitoring, proactive maintenance, incident detection and response, problem resolution, and network… more