- Mass Markets (Wichita, KS)
- … Quality Assurance Manager to lead the QA function in our BPO contact center . You will be responsible for ensuring service quality , compliance, and ... implement QA frameworks, scorecards, and calibration sessions. + Analyze quality trends and provide actionable insights to operations and...in a QA leadership role within a BPO or contact center . + Strong knowledge of QA… more
- Financial Center First Credit Union (Indianapolis, IN)
- POSITION TITLE: Contact Center Representative REPORTS TO: Contact Center Manager PAY GRADE: 7 DEPARTMENT: Contact Center FLSA STATUS: ... live out the pledge the position must deliver high quality service to both internal and external members. The... environment, familiar with related policy and procedures + Contact Center Representative I - Less than… more
- Sacramento Credit Union (Sacramento, CA)
- TITLE: CONTACT CENTER MANAGER STATUS: EXEMPT DEPARTMENT: CONTACT CENTER REPORTS TO: REGIONAL MANAGER , RETAIL SALES AND SERVICE PAY SCALE: $85,000 ... and experienced leader to join our team as a Contact Center Manager . We're looking...and maintains objectives, policies and procedures to ensure optimal quality , member satisfaction and strategic goals are achieved. Ensures… more
- NTT America, Inc. (Chicago, IL)
- …all performance and SLA goals and fosters a quality driven culture. The Contact Center Manager is responsible for: + Monitor dashboards, workloads, ... forward-thinking organization, apply now. We are currently seeking a Contact Center Manager - Business...customer relations and maintain the highest standards of ethics, quality and service. + Provide professional, customer centric service… more
- Cisco (Research Triangle Park, NC)
- Product Marketing Manager , Contact Center - Webex Customer Experience Apply (https://jobs.cisco.com/jobs/Login?projectId=1439495) + Location:Offsite, RTP, ... Cisco, we are laser-focused on capturing the $17B cloud contact center market opportunity and are growing...is a unique opportunity for a seasoned product marketing manager to have a big impact at a Fortune… more
- ASM Research, An Accenture Federal Services Company (Hartford, CT)
- …the contact center and provides direct supervision and leadership to Contact Center Supervisors. + Monitors quality and performance in accordance ... Assists the Director of Contact Center Operations to effectively manage...+ Energizes and motivates employees, as well as reinforces quality and customer service standards + Oversees functions of… more
- Comerica (Auburn Hills, MI)
- Job Description Technology Manager , Contact Center Comerica is seeking a highly skilled and strategic technology leader to join our team as Manager , ... cost, and ongoing operational plans and cost). The Technology Manager also oversees client, customer, and vendor relations to...data analytics and reporting tools for contact center insights + Knowledge of quality and… more
- Trinity Health (Livonia, MI)
- …accountability, ownership, and high-performance. Oversees the daily operations of the contact center and case management experience, ensuring the seamless ... delivery of high- quality service-oriented support to colleagues through phones, cases, and...results, coaching, mentoring, and career pathing. + Manages the Contact Center Operations and Case Management team… more
- Vibe Credit Union (Novi, MI)
- …fullest potential through ongoing coaching and development. As the Digital Services Manager , you will be responsible for delivering exceptional service to both ... the Digital Services team, you will ensure a seamless, high- quality experience for our members. Additionally, you will collaborate...+ Lead, coach, and motivate a team of call center agents to achieve performance targets. + Conduct regular… more
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