- SHI (Austin, TX)
- …you need to thrive - in our offices or yours.** **Job Summary** The Service Desk Analyst II provides both Level 1 and Level 2 technical support to ... sense of urgency, consistency, and are developing a deeper technical specialization within the service desk environment. This position is hybrid in our Austin or… more
- US Physical Therapy (Houston, TX)
- …Windows 11 Professional + Microsoft Office 365 desktop and web applications + ManageEngine Service Desk Plus MSP experience a plus **Additional Information** ... in the Briarforest area of Houston._ **Responsibilities:** + Provide first- level technical support to end users, including password resets,...Determine when to escalate a support issue to the Service Desk Team Lead based on its… more
- Volunteers of America Upstate New York (Rochester, NY)
- …as the primary point of contact between internal staff and the Managed Service Provider ( MSP ). This role ensures effective communication of technical issues ... MSP for all IT-related issues. + Provide front-line Level 1 support for desktop, laptop, tablet, and mobile...commonly used applications (eg Office 365) + Monitor help desk ticket system (with MSP ) and ensure… more
- Ferrotec USA (Livermore, CA)
- …planning effort. . Accountable for meeting systems infrastructure or operational Service Level Agreements established by IT Manager Supervisory/mentorship skills ... pure precision solutions to our customers, delivering superior quality, value, and service . Ferrotec (USA) Corporation is a technology company with a worldwide… more
- Burlington (Edgewater Park, NJ)
- …+ Ensure service desk team performance meets or exceeds agreed-upon Service Level Agreements (SLAs) and Key Performance Indicators (KPIs). + Oversee a ... Overview** We are seeking a proactive and experienced IT Service Desk Manager to lead the delivery...metrics, and user feedback. + Strong experience with leading MSP governance and service improvements to drive… more
- Motion Recruitment Partners (Roseville, CA)
- Recruiter - Entry Level Full Time Roseville, California Join our company today as a full- desk Tech Recruiter and grow a successful tech placement portfolio with ... Motion Recruitment Partners LLC has grown into a leading global recruitment service provider offering outsourced talent solutions, perm and contingent staffing, and … more
- Entre Technology Services (Bozeman, MT)
- …projects, and implementing IT solutions. Your daily duties will be assisting the service desk , handling escalation tickets and working on multiple small to ... * Computer Troubleshooting * End User Training * Help Desk /Desktop Support * Mobile Device Support * Password Resets...monitoring generated) remotely and onsite as needed within committed Service Level Agreements (SLA's) * Pay close… more
- TEKsystems (Bartlesville, OK)
- …The Help Desk Agent will provide professional and courteous customer service to Dealers regarding their Network connectivity and credit card acceptance Fuel ... Allocations Supply Management and Extranet Support. The Help Desk Agent Level 1 position requires 24/7 availability and the ability to provide customers with… more
- Entre Technology Services (Spokane, WA)
- …projects, and implementing IT solutions. Your daily duties will be assisting the service desk , handling escalation tickets and working on multiple small to ... (Client submitted or monitoring generated) remotely and onsite as needed within committed Service Level Agreements (SLA's) *Pay close attention to detail while… more
- AireSpring (Atlanta, GA)
- …hardware, software, connectivity, and access issues across the organization. + Manage service level agreements (SLAs), incident response, and escalations. + ... Security which has earned its stellar reputation by taking service and support to the next level ,...etc.) + Experience with helpdesk tools (eg, ServiceNow, Jira Service Desk ) and asset management systems. Preferred… more