- TEKsystems (Charlotte, NC)
- …and the architecture roadmap for defined * Expertise with large scale implementations of NICE Call Recording , Nexidia Interaction Analytics, NICE /IEX ... * Experience with WFOS applications is required including: Interaction Analytics, Call Recording , Workforce Management, Adaptive WFO, and Robotics automation… more
- MUFG (New York, NY)
- …software, Microsoft Teams Calling, NICE NTR and Cisco Calabrio call recording platforms and IR Prognosis performance management + **Certification** ... + ** Nice to have** : Both knowledge and experience with IPC Turret, NICE & Calabrio Call Recording , ServiceNow is a plus + **Soft skills** : + Must be… more
- MUFG (New York, NY)
- …and Flow + ** Nice to have** : Both knowledge and experience with IPC Turret, NICE & Calabrio Call Recording , ServiceNow is a plus + **Soft skills** : ... Calling environment, ensuring compliance with FCC E911 regulations, configuring emergency call policies, and integration + **Flexibility** : Willingness to be… more
- Citigroup (Irving, TX)
- …PCF, OpenShift, Oracle RDBMS, MS SQL, Gemfire caching, Cisco softphone libraries and NICE call recording , Github Co-pilot **Job Family Group:** Technology ... **Job Family:** Applications Development **Time Type:** Full time **Primary Location:** Irving Texas United States **Primary Location Full Time Salary Range:** $125,760.00 - $188,640.00 In addition to salary, Citi's offerings may also include, for eligible… more
- TEKsystems (Charlotte, NC)
- …with Microsoft Project required. + Experience in contact center technology a benefit - call recording , routing, WFM, analytics, IVR, chat FIELD OF EXPERTISE: + ... Experience in working on multiple projects at the same time. + Good time management skills; ability to set priorities, adapt to team needs and meet deadlines. + Ability to communicate effectively at different levels within the organization. + Previous success… more
- Scotiabank (New York, NY)
- …scale with industry-recognized tools (eg, Turrets like BT, IPC, Cloud9, etc ); Voice Recording software (eg, Verint, NICE , Redbox, etc); Cisco IP Communicator. + ... for all activities related to Trader Voice and Voice Recording technologies. You will have global accountability of voice...You are comfortable working out of hours and/or on call to support our mission critical technologies + You… more
- Leidos (Gaithersburg, MD)
- …technologies and solutions such as PBX, ACD, IVR, CTI, WFM, Call Recording /Quality Monitoring, Performance Management, eLearning, Intelligent IVR/speech ... standards are met. + Manage Contact Center technology deployments ( NICE CXone or Amazon Connect) including IVR design, ...NICE CXone or Amazon Connect) including IVR design, call routing, self-service automation, and CRM integration. + Manage… more
- Coinbase (Austin, TX)
- …Build pipelines to integrate with 3rd party vendors * Participate in an on- call support rotation to provide timely troubleshooting and resolution of urgent issues. ... any layer of the stack * This role requires on- call availability to ensure swift resolution of issues outside...ensure swift resolution of issues outside regular business hours. * Nice to haves:* * Experience designing and building reliable… more
- MetLife (Cary, NC)
- …& Support: * Design, implement, and maintain Genesys Cloud CX solutions including call routing, call recording , Architect, Integrations, Analytics, IVR/IVA ... workforce management (WFM), quality assurance (QA), and analytics tools. eg NICE IEX, Intradiem, Thrive. * Familiarity with Agile methodologies, DevOps practices… more
- Allied Universal (Atlanta, GA)
- …locks, card readers, ancillary door devices + IP/analog cameras, head-end video recording devices + Wired/wireless systems and intercom systems + Troubleshoot and ... access control, video management and intrusion detection solutions + Ability to be on- call on a rotational basis + High school diploma or equivalent + Must… more