- Walgreens (Orlando, FL)
- …capturing all necessary data points and descriptive data thru the use of the call recording platform, NICE Perform **About Walgreens** Founded in 1901, ... care centers in areas such as customer satisfaction, efficiency in call handling, process handling, customer behavior, etc.. Define statistically valid sample… more
- OneMain Financial (Baltimore, MD)
- …platforms like Salesforce or Microsoft Dynamics. + Hands-on experience with call recording solutions like Verint or NICE Systems. + Knowledge of dialer ... experience with Workforce Management (WFM), Customer Relationship Management (CRM) systems, call recording solutions, dialers, reporting tools, API integrations,… more
- OneMain Financial (Baltimore, MD)
- …platforms like Salesforce or Microsoft Dynamics. + Hands-on experience with call recording solutions like Verint or NICE Systems. + Knowledge of dialer ... experience with Workforce Management (WFM), Customer Relationship Management (CRM) systems, call recording solutions, dialers, reporting tools, API integrations,… more
- LA Care Health Plan (Los Angeles, CA)
- …WebEx and all videoconferencing systems. Facilitates implementation of Cisco IVR/CVP design and NICE Recording along with configuring UCCE, ICM and CVP scripts. ... Microsoft Outlook email and PDA's. Demonstrate working knowledge in voice recording technologies such as NICE . Licenses/Certifications Required Cisco… more
- Trinity Health (Syracuse, NY)
- …+ Utilize Cisco Intelligence Center for contact center reporting and Cisco AQM for call recording . + Manage Cisco Expressway and Cisco UCS infrastructure. + ... Center (Contact Center Reporting) + Cisco AQM (Contact Center call recording ) + Cisco Expressway + Cisco...Experience with Cisco Routers + Experience with analog gateways ** Nice to Have:** + Informacast Advanced / Mobile /… more
- Houston Methodist (Katy, TX)
- …calm and patient in stressful situations + Working knowledge of multifunctional call recording quality monitoring solutions (voice and screen capture) ... team. + Reviews new and current staff performance by monitoring and evaluating call quality through regular call reviews. Provides constructive feedback to… more
- Allied Universal (Tamarac, FL)
- …locks, card readers, ancillary door devices, IP and analog cameras, head-end video recording devices, wired and wireless systems, and intercom systems. + Travel to ... card readers, ancillary door devices, IP and analog cameras, head-end video recording devices, wired and wireless systems and intercom systems) + Troubleshoot system… more
- Chewy (Richardson, TX)
- …contact center analytics and reporting solutions + Exposure to enterprise tools like WFM, call recording , or CRMs + Cloud platform experience (AWS preferred) + ... experience + Work on **Genesys Cloud Functions (JavaScript)** to enable advanced call routing logic and real-time features + Collaborate on CI/CD pipeline… more
- OneMain Financial (Baltimore, MD)
- … centers, branches, and corporate sites. This includes inbound/outbound dialing, call recording , dialer/IVR functions, and other voice servicing functions. ... and implementing telephony services hoted platforms such as Avaya, Alvaria/Noble, NICE , Five9, LiveVOX, RingCentral, or Amazon Connect. + Ability to effectively… more
- Allied Universal (Kalamazoo, MI)
- …card readers, ancillary door devices, IP and analog cameras, head-end video recording devices, wired and wireless systems and intercom systems + Troubleshoot system ... effective interaction with internal & external customers + Available for scheduled "on- call " duties to respond to emergency service calls + Strong troubleshooting… more