- Bank of America (Addison, TX)
- …to work in a team environment with a consistent process oriented methodology + NICE Platform Suite- Call recording and Analytics + Understanding/experience ... Software Engineer - Call Recording and Speech Analytics Jersey City, New Jersey;Chandler, Arizona; Addison, Texas; Charlotte, North Carolina; Kennesaw, Georgia… more
- Motion Recruitment Partners (Pleasanton, CA)
- …and 3rd party call center applications such as Microsoft O365, Teams Voice, NICE call recording software, Aspect WFM and other peripheral call ... Experience** + Proven experience with Genesys Engage, Genesys Cloud, NICE CXone, Five9, or other Contact center platforms in...with QoS, SIP, and VOIP best practices in a call center environment. + Strong understanding and working knowledge… more
- Citigroup (Irving, TX)
- …PCF, OpenShift, Oracle RDBMS, MS SQL, Gemfire caching, Cisco softphone libraries and NICE call recording , Github Co-pilot **Job Family Group:** Technology ... **Job Family:** Applications Development **Time Type:** Full time **Primary Location:** Irving Texas United States **Primary Location Full Time Salary Range:** $125,760.00 - $188,640.00 In addition to salary, Citi's offerings may also include, for eligible… more
- TD Bank (New York, NY)
- …or product management in financial services. + Strong technical knowledge of voice recording platforms (eg, NICE , Verint), SIP/VoIP, Cisco CUCM, turrets, and ... details for this role. **Job Description:** Preferred Qualifications **Voice Recording Product Manager with deep expertise in enterprise communications… more
- Metro Nashville Government (Nashville, TN)
- …routine to complex setup, installation, and configuration of 911 Intrado Phone and NICE Recording systems to include deploying new software releases and ... + Provide onsite technical support of Intrado 911 Phone system and NICE Recording system; advance troubleshooting of software, preventive maintenance of… more
- Vail Resorts (CA)
- …aligned to identity and zero trust. + International CC compliance: design call recording /redaction, storage, encryption, data residency controls, retention, DLP, ... UK DPA, LGPD, and local telecom rules; document country-specific constraints (eg, call recording consent models, toll-free usage, CLI rules). + Observability:… more
- Houston Methodist (Katy, TX)
- …calm and patient in stressful situations + Working knowledge of multifunctional call recording quality monitoring solutions (voice and screen capture) ... team. + Reviews new and current staff performance by monitoring and evaluating call quality through regular call reviews. Provides constructive feedback to… more
- System One (Washington, DC)
- …technologies and solutions such as PBX, ACD, IVR, CTI, WFM, Call Recording /Quality Monitoring, Performance Management, eLearning, Intelligent IVR/speech ... standards are met. * Manage Contact Center technology deployments ( NICE CXone or Amazon Connect) including IVR design, ...NICE CXone or Amazon Connect) including IVR design, call routing, self-service automation, and CRM integration. * Manage… more
- ABBTECH Professional Resources, Inc. (VA)
- …technologies and solutions such as PBX, ACD, IVR, CTI, WFM, Call Recording /Quality Monitoring, Performance Management, eLearning, Intelligent IVR/speech ... standards are met. + Manage Contact Center technology deployments ( NICE CXone or Amazon Connect) including IVR design, ...NICE CXone or Amazon Connect) including IVR design, call routing, self-service automation, and CRM integration. + Manage… more
- TEKsystems (Frisco, TX)
- TEKsystems is looking to hire several FULLY REMOTE Healthcare Call Center Representatives for a large healthcare company out in Frisco, TX! **If you have 4+ years in ... a healthcare call center setting and live within a 25 mile...tasks including but not limited to follow-options and transactions, recording details of inquiries, complaints, and comments, as well… more
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