- MUFG (Tempe, AZ)
- … to have** : Both knowledge and experience with IPC Turret, Cisco WebEx Contact Center, NICE , Calabrio Call Recording and ServiceNow are a plus **What You ... Vulnerability Management, ensuring compliance with FCC E911 regulations, configuring emergency call policies, and integration + **Flexibility** : Willingness to be… more
- OneMain Financial (Baltimore, MD)
- …platforms like Salesforce or Microsoft Dynamics. + Hands-on experience with call recording solutions like Verint or NICE Systems. + Knowledge of dialer ... experience with Workforce Management (WFM), Customer Relationship Management (CRM) systems, call recording solutions, dialers, reporting tools, API integrations,… more
- Metro Nashville Government (Nashville, TN)
- …routine to complex setup, installation, and configuration of 911 Intrado Phone and NICE Recording systems to include deploying new software releases and ... + Provide onsite technical support of Intrado 911 Phone system and NICE Recording system; advance troubleshooting of software, preventive maintenance of… more
- Scotiabank (New York, NY)
- …scale with industry-recognized tools (eg, Turrets like BT, IPC, Cloud9, etc ); Voice Recording software (eg, Verint, NICE , Redbox, etc); Cisco IP Communicator. + ... for all activities related to Trader Voice and Voice Recording technologies. You will have global accountability of voice...You are comfortable working out of hours and/or on call to support our mission critical technologies + You… more
- System One (Washington, DC)
- …technologies and solutions such as PBX, ACD, IVR, CTI, WFM, Call Recording /Quality Monitoring, Performance Management, eLearning, Intelligent IVR/speech ... standards are met. * Manage Contact Center technology deployments ( NICE CXone or Amazon Connect) including IVR design, ...NICE CXone or Amazon Connect) including IVR design, call routing, self-service automation, and CRM integration. * Manage… more
- ABBTECH Professional Resources, Inc. (VA)
- …technologies and solutions such as PBX, ACD, IVR, CTI, WFM, Call Recording /Quality Monitoring, Performance Management, eLearning, Intelligent IVR/speech ... standards are met. + Manage Contact Center technology deployments ( NICE CXone or Amazon Connect) including IVR design, ...NICE CXone or Amazon Connect) including IVR design, call routing, self-service automation, and CRM integration. + Manage… more
- Leidos (Gaithersburg, MD)
- …technologies and solutions such as PBX, ACD, IVR, CTI, WFM, Call Recording /Quality Monitoring, Performance Management, eLearning, Intelligent IVR/speech ... standards are met. + Manage Contact Center technology deployments ( NICE CXone or Amazon Connect) including IVR design, ...NICE CXone or Amazon Connect) including IVR design, call routing, self-service automation, and CRM integration. + Manage… more
- TEKsystems (East Lansing, MI)
- Description RJP (Real Job Preview) Zoom call with the Maximus team will be December 17th/18th from 1:00-2:30, equipment pick up will be November 7th from East ... up services Handles customer service inquiries and problems via the telephone, recording consistent problem areas. May respond to e-mail inquiries. Customer service… more
- Comcast (Downingtown, PA)
- …+ Configuring, watching, tuning and responding to monitoring events + Supporting an on- call rotation with the SRE team + Maintaining and improving CI/CD pipelines ... requirements. + Provide technical leadership and mentorship. + Diligent about recording /documenting development and production support activities and tasks in our… more
- Coinbase (Austin, TX)
- …Build pipelines to integrate with 3rd party vendors * Participate in an on- call support rotation to provide timely troubleshooting and resolution of urgent issues. ... any layer of the stack * This role requires on- call availability to ensure swift resolution of issues outside...ensure swift resolution of issues outside regular business hours. * Nice to haves:* * Experience designing and building reliable… more