- AIG (Jersey City, NJ)
- …and support. + Strong experience of Genesys Cloud. + Prior experience of Avaya CM and NICE call recording solutions preferred. + Able to develop self and ... others through coaching, contributing to team success, continuously learning and sharing knowledge. + Demonstrate ability to formally present technical material related to design governance and metrics based initiatives. + Able to interact with vendors to… more
- Chewy (Richardson, TX)
- …scalable and maintainable technical solutions + Implement integrations with tools such as NICE WFM, Qualtrics, Tableau, Call recording , Intrado (e911), ... technical design with staffing and operational critical metrics + Integration experience with NICE WFM, Qualtrics, Tableau, Call recording , Intrado (e911),… more
- Washington Metropolitan Area Transit Authority (New Carrollton, MD)
- …Digital Modernization to ensure compliance and support for Computer-aided Dispatch, the multimedia call logging/ recording system NICE , Radio, MTPD Text Tips, ... high standards in public safety communications. This is a 24/7 on- call position, with onsite work required Monday through Friday. **Minimum Qualifications**… more
- OneMain Financial (Baltimore, MD)
- …platforms like Salesforce or Microsoft Dynamics. + Hands-on experience with call recording solutions like Verint or NICE Systems. + Knowledge of dialer ... experience with Workforce Management (WFM), Customer Relationship Management (CRM) systems, call recording solutions, dialers, reporting tools, API integrations,… more
- OneMain Financial (Baltimore, MD)
- …platforms like Salesforce or Microsoft Dynamics. + Hands-on experience with call recording solutions like Verint or NICE Systems. + Knowledge of dialer ... experience with Workforce Management (WFM), Customer Relationship Management (CRM) systems, call recording solutions, dialers, reporting tools, API integrations,… more
- ManpowerGroup (New York, NY)
- …within tight deadlines. Preferred is a candidate who has knowledge of Voice Recording systems like NICE , Genesys, etc. **Job Title:** Data Analyst **Location:** ... Job?** + Maintain and analyze large datasets of voice recording metadata (eg, timestamps, users, call durations)....with structured and semi-structured data across multiple systems (eg, NICE , Verint, Red Box, or internal platforms). + Support… more
- KMC (Lake Forest, CA)
- …compliance in call reviews. + Familiarity with QA tools and call recording systems such as Cisco, Five9, NICE , LiveVox, or similar telephony platforms. + ... and funding departments to evaluate compliance and service quality. + Evaluate call recordings to ensure customer verification, FDCPA compliance, appropriate use of… more
- Capgemini (New York, NY)
- …Watson). * Deep understanding of CTI, IVR, SIP, WebRTC, screen pop, and call recording /monitoring. * Familiarity with cloud platforms (AWS, Azure, GCP), contact ... contact center solutions using platforms such as Genesys Cloud, Amazon Connect, NICE CXone, Five9, or Cisco Webex Contact Center. * Architect omnichannel experiences… more
- OneMain Financial (Baltimore, MD)
- … centers, branches, and corporate sites. This includes inbound/outbound dialing, call recording , dialer/IVR functions, and other voice servicing functions. ... and implementing telephony services hoted platforms such as Avaya, Alvaria/Noble, NICE , Five9, LiveVOX, RingCentral, or Amazon Connect. + Ability to effectively… more
- Allied Universal (Boston, MA)
- …locks, card readers, ancillary door devices + IP/analog cameras, head-end video recording devices + Wired/wireless systems and intercom systems + Troubleshoot and ... to the overall success of the organization + Available for scheduled "on- call " duties to respond to emergency service tickets/requests + Strong troubleshooting… more
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