• Enterprise Help Desk Tier 1

    Leidos (Lorton, VA)
    …and operational tasks as needed for mission success. This includes: + Hire, train and coach the EHD Tier 1 team, + Train and coach EHD Tier 1 team on ... the way we do business. Seeking an experienced Enterprise Help Desk (EHD) Supervisor/Project Lead to join the Mission...(eg SOPs, IOPs, KBAs, training materials, etc.,) for EHD Tier 1 team and Program end users… more
    Leidos (04/23/25)
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  • Enterprise Help Desk Agent, Tier

    Leidos (Lorton, VA)
    **Description** Leidos is seeking an experienced Enterprise Help Desk (EHD) Agent, Tier 1 , to join the Mission Support Services (MSS) team. MSS is a shared ... of a fast-paced DoD program. This position includes providing Tier 1 support for end users utilizing...of commonly-used IT concepts, practices, and procedures within a Help Desk environment. + Ability to effectively support customers,… more
    Leidos (04/27/25)
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  • Tier 1 Help Desk Technician

    Helena School District (Helena, MT)
    Tier 1 Help Desk...and three (3) professional references. This position will remain open until filled. District online application is available at: ... Helena Public Schools has an immediate opening for a Tier I Help Desk Technician. At Helena...work as part of a team of 13 serving 1 ,000 employees across 18 campuses in Helena. Some of… more
    Helena School District (04/11/25)
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  • IT Support Assistant - Service Desk Support…

    CUNY (New York, NY)
    …responsibility" The IT Support Assistant, a Help Desk Associate, is a part-time, Tier 1 support role at the Baruch Service Desk. Reporting directly to the ... instruction to students, faculty, and staff. We currently have open shifts for weekday evenings, with the Help...Help Desk closing at 8 pm Key Responsibilities: ** Tier 1 Support & Troubleshooting:** - Provide… more
    CUNY (04/16/25)
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  • Video/AV Phone Support Tier 1

    SKC Communication Products LLC (KS)
    …to shoulder height 50-70 lbs. Travel 0-20% Education College/Technical degree preferred Experience Tier 1 0-2 years Preferred Qualifications 1 . Great ... MAJOR RESPONSIBILITIES AND DUTIES 1 . Provide Post-Sales Technical support for videoconferencing and...5. Answer client calls (audio and video) and emails, open & follow-up on Service trouble tickets, troubleshoot problems… more
    SKC Communication Products LLC (05/05/25)
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  • Support Specialist - Tier 1 (Remote)

    Patterson Companies, Inc. (Houston, TX)
    …organization. **Job Description:** Job Description **Job Summary** The Support Specialist - Tier I properly responds to incoming customer requests, via phone, email, ... Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that...effectively both verbally and non-verbally. Demonstrates compassion and understanding; open to other view points in the interest of… more
    Patterson Companies, Inc. (05/02/25)
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  • AV/Video Service Tech - Tier 2

    SKC Communication Products LLC (WI)
    …staff. + Possess advanced Audio and Control systems knowledge. + Provide direction to Tier 1 technicians, delegate tasks to other team members and possess ... + Answer client calls (audio and video) and emails, open & follow-up on Service trouble tickets, troubleshoot problems...*varies by region* QUALIFICATIONS Education College degree preferred Experience Tier 1 - 0-2 years Tier more
    SKC Communication Products LLC (05/05/25)
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  • Tier 2 Systems Maintainer 24x7

    Leidos (Aurora, CO)
    …that negatively impact Tier 2 mission operations. + Provide training to teammates, Tier 1 and customers as required + Other related supporting duties as ... help desk. The qualified candidate will be a Tier 2 maintainer in all respects and will work...Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated… more
    Leidos (02/14/25)
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  • AV Service Tech - Tier III

    SKC Communication Products LLC (OH)
    …staff. + Possess advanced Audio and Control systems knowledge. + Provide direction to Tier 1 technicians, delegate tasks to other team members and possess ... + Answer client calls (audio and video) and emails, open & follow-up on Service trouble tickets, troubleshoot problems...advanced problem solving abilities. + Provide direction to Tier 1 and Tier II… more
    SKC Communication Products LLC (05/05/25)
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  • Support Technician Tier II

    Dobson Fiber (Oklahoma City, OK)
    …INCLUDE, BUT ARE NOT LIMITED TO: Provide Advance trouble-shooting support for Tier 1 escalations of a variety of DSL/FTTH/FTTB/VOICE/VOIP solutions. Work ... with and train Tier 1 Support Techs in advancing troubleshooting...new or modified services as they are required. Monitor open trouble incidents and ensure timely resolution. Manage field… more
    Dobson Fiber (04/10/25)
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