- Principal Financial Group (Des Moines, IA)
- …product vision and strategy for AI-driven conversational experiences, chatbots, and conversational IVR systems . + Develop and maintain a strategic product ... work to enable a world where financial security is accessible to all. The Senior Product Manager I or Customer Experience Product Manager will be a strategic thinker… more
- RVO Health (New York, NY)
- …voice tech, or customer support platforms. + Demonstrated success designing and launching IVR systems or voice-driven customer experiences; fluency in how IVR ... **AT A GLANCE** RVO Health is looking for a Senior Product Manager - Medicare to play a key...enhancements, and drive continuous improvements. + Create and present business updates and demo materials for internal and external… more
- United Airlines (Chicago, IL)
- …Lead development, execution, and delivery of artifacts/code involving Conversational AI, IVR systems , chatbot/web chat solutions, and cloud-native web ... architectures, data analytics, and digital solutions. **Job overview and responsibilities:** The Senior Developer, IT will be responsible for the development of our… more
- Centene Corporation (Austin, TX)
- …experiences across digital channels, with a focus on conversational interactions such as IVR and chat. Develops technical and business requirements related to ... the design of intuitive and accessible communication between users and digital systems . Strives to improve overall usability, accessibility, and satisfaction for end… more
- Microsoft Corporation (Seattle, WA)
- …possible with large and small language models, agentic AI, and advanced NLP-reimagining traditional IVR systems and beyond. Our focus is on applied research that ... The AI-First Customer Experience Research team leads innovation in AI-driven systems that transform how businesses engage with information and their subscribers.… more
- Insight Global (Charlotte, NC)
- Job Description Overview Evergreen is looking for a highly skilled and experienced Senior API .Net Developer to join our dynamic team. The Senior API Developer ... will be involved in the API/SDK IVR Modernization project for a large banking client. The...is required and the ability to effectively communicate with business , stakeholders, technical teams, and many groups to complete… more
- The Chicago Lighthouse (Chicago, IL)
- …planning; + Collaborate with IT and analytics teams to continuously enhance business intelligence systems . **Client Management (15%)** + Partner with clients ... new business proposals and responses to Requests for Proposals. ** Systems Implementation (5%)** + Support implementation and onboarding of new contact centers;… more
- Bank of America (Seattle, WA)
- Senior Software Engineer Seattle, Washington **To proceed with your application, you must be at least 18 years of age.** Acknowledge Refer a friend **To proceed with ... must be at least 18 years of age.** Acknowledge (https://ghr.wd1.myworkdayjobs.com/Lateral-US/job/Seattle/ Senior -Software-Engineer\_25020583) **Job Description:** At Bank of America, we are… more
- JPMorgan Chase (Columbus, OH)
- …of keeping JPMorgan Chase strong and resilient. You help the firm grow its business in a responsible way by anticipating new and emerging risks, and using your ... As a Risk Management - Fraud Risk Strategy - Senior Associate in Credential Management Strategy team, you will...and analytics to identify authentication and controls gaps in IVR , Branch and Phone channels. This team develops and… more
- Walmart (Bentonville, AR)
- …empowers associates, and enhances the customer experience. + Implement intelligent systems to surface contextual information across IVR , chat, CRM, ... Option 1: Bachelor's degree in computer science, management information systems , industrial engineering, engineering management, business ,information systems… more
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