- City National Bank (Charlotte, NY)
- …to production. + Provide programming expertise and business analysis skills within broad business area, usually as a senior member of a project team, in ... ** SENIOR FULL STACK ENGINEER** **WHAT IS THE OPPORTUNITY?**...need to effectively communicate, collaborate, and influence engineering and business team members across many projects and departmental boundaries.… more
- Enterprise Mobility (St. Louis, MO)
- …leading-edge technologies and expansive systems that impact every aspect of our growing business . Being a member of EFM IT offers all the advantages of a smaller ... and most trusted mobility company, Enterprise Fleet Management, a business line of Enterprise Mobility, is excited to announce...and UC solutions, including call center routing and management, IVR design, and integration with other systems ,… more
- Leidos (Baltimore, MD)
- **Description** Leidos is seeking a ** Senior AWS Connect Engineer/Developer** to be part of the mission solution and help lead SSA's Digital Modernization Strategy. ... in need of a strong candidate with _these key required skills_ : The Senior AWS Connect Engineer/Developer Lead will serve as a Senior Architect/Developer for… more
- …valued and have an opportunity to contribute to the company's success. As a Senior Systems Reliability & Support within PNC's Technology organization, you will ... in the below area preferred: * Genesys Cloud * IVR * Microservices * API's * Verint * NICE...call responsibilities. **Job Description** + Monitor, maintain and support systems and software to ensure stability and compliance to… more
- Spectrum (Charlotte, NC)
- …to automate the customer service experience. Our engineers utilize interactive voice response ( IVR ) and Chatbot to give customers the help they need without human ... known for. BE PART OF THE CONNECTION As a Senior NLP AND Machine Learning Analyst, you'll support customer...Having a deep understanding of recommended technologies and self-service systems to ensure the customer experience is convenient and… more
- HCA Healthcare (Nashville, TN)
- …BI, etc. **Qualifications:** + Bachelor's degree in Computer Science, Analytics, Information Systems , Business Administration, Engineering or a related field of ... overseeing the strategy for and the tactical optimization of virtual agent and IVR technologies. The Director is also responsible for supporting and advising on the… more
- US Bank (Hopkins, MN)
- …architectural best practices; considers scalability, reliability and performance of systems /contexts affected when defining technical designs + Performs analysis on ... years of **hands-on experience in building call flows and IVR within Amazon Connect Platform.** + Demonstrated ability to...objectives and deliverables and how it contributes to overall business strategy a how technical strategy maps to this… more
- Verint Systems, Inc. (Columbus, OH)
- …growth opportunities. Learn more at www.verint.com . **Overview of Job Function:** Verint's Senior Architect, CCaaS plays a key role in designing and implementing a ... roadmap. + Design end-to-end CCaaS solutions that align with business needs and direction. + Architect scalable and resilient...+ Strong understanding of contact center concepts such as IVR , ACD, CTI, and WFM. + Strong communication skills.… more
- Sacramento Municipal Utility District (Sacramento, CA)
- …portfolio of technologies. The ideal candidate will have prior experience with IVR design and development, contact center operations and enterprise telephony. **SMUD ... Developer as determined by the Supervisor. This class is distinguished from the Senior Enterprise Technical Developer in that the latter requires a higher level of… more
- Vanguard (Wayne, PA)
- …+ Collaborate with cross-functional teams to integrate contact center technologies with other business systems . 3. Project Management: + Lead and manage multiple ... to understand their needs and ensure technology solutions meet business requirements. + Communicate effectively with senior ...a leadership role. + Strong knowledge of contact center systems and technologies, including ACD, IVR , CRM,… more