- Walmart (Bentonville, AR)
- …to deployment. **What you'll do ** Senior Product Manager , Customer Perception Customer Voice is Walmart's proprietary research ecosystem, uniquely ... billing solutions that improve billing and data interoperability. As the Senior Product Manager , Customer Perception, you will improve the perception… more
- The Cigna Group (Richmond, VA)
- …Qualifications** + 5+ years of experience in product management, with a focus on customer engagement or voice technologies. + 3+ years working with telephony ... transforming healthcare through technology and data. As a Sr. Manager , Product Management for Call Routing and IVR, you'll...for Call Routing and IVR, you'll drive innovation in customer engagement platforms, making it easier for millions to… more
- UPMC (Pittsburgh, PA)
- …on all issues, including critical and widespread outages. + Communicate to the Manager Voice Telecommunications, Senior Telecom Analysts, or designated ... UPMC is looking for a Voice Telecom Analyst Senior to join...the information technology professional disciplines (ie Applications, Business Analysis, Customer Service, Data, Networking, Operations, Security, Systems Engineering, etc.)… more
- Northrop Grumman (Huntsville, AL)
- …they're making history. Northrop Grumman Enterprise Classified Solutions is seeking a senior level Cisco Voice Engineer that has experience in designing, ... will have a strong background in VoIP technologies, Cisco Unified Communications Manager , and related voice technologies. Key Responsibilities: + Design and… more
- Kalkomey Enterprises, LLC (Dallas, TX)
- Customer Experience Senior Manager The ...You will take full ownership of frontline performance, represent the voice of the customer , hold a high bar ... customer issues, ensuring timely and satisfactory outcomes. Customer Advocacy + Act as the voice of the customer within the organization, influencing… more
- Comcast (Philadelphia, PA)
- …or review competitive consumer response plans. Manages professionals at manager , supervisor and professional levels. Ensures appropriate resources to achieve ... and delivering products and next-generation technologies that transform the customer experience. The Comcast Network and CONNECTivity (CONNECT) organization is… more
- JPMorgan Chase (Nashville, TN)
- …and drive successful outcomes for their employees and stakeholders. **Role Summary** As a Senior Customer Success Manager (VP) at Workplace Solutions, you ... leadership role, you will mentor and develop junior team members, champion the voice of the customer , and proactively identify opportunities for growth, upsell,… more
- Hilton (Des Moines, IA)
- … Customer Care Team that is revolutionizing human hospitality in a digital world\. As Senior Manager on the Customer Excellence Team, you will strive to ... Reservations and Customer Care \(HRCC\) organization\. The Senior Manager will collaborate with other project...contact center \(daily volumes exceeding 10,000 contacts\), handling both voice and nonvoice customer contacts + Command… more
- Coinbase (Des Moines, IA)
- …and fully supported. * *Team*- We're looking for a Senior Engineering Manager to lead our Customer Engagement & Experience (CEE) Platforms team, which ... customer -facing tools that power our chat, email, and voice support channels. Collaborate with Product Managers to define...* Partner with Product and CX to use metrics, customer feedback, and voice -of- customer insights… more
- eightfold.ai (New York, NY)
- …an amazing growth story - Eightfold is the place to be! About the Role The Senior Customer Success Manager - Strategic role at Eightfold is responsible for ... scale adoption and usage while achieving their goals. The Senior Customer Success Manager -...externally, across the globe. You will also be the voice of our customers back to Eightfold. Responsibilities: +… more
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