- Intuit (Tucson, AZ)
- **Overview** The Live Expert Service Desk Supervisor's role is to oversee the Service Desk staff and ensure that end users are receiving the appropriate ... of end-user help requests, including the monitoring, tracking, and coordination of Service Desk functions. The Service Desk Supervisor will also… more
- Intuit (Tucson, AZ)
- …3 days a week. **Responsibilities** Strategy & Planning + Establish and enforce Help Desk service level agreements in consultation with end users to establish ... team. + Proven track record of developing and providing Service Level Agreements and Help Desk deliverables....and providing Service Level Agreements and Help Desk deliverables. + Solid relationship management and performance management… more
- City of New York (New York, NY)
- …task completion or the overall success of critical initiatives. Service Desk Operations is seeking a Senior Analyst / Procurement Operations Specialist. ... where flexibility and ability to achieve results are valued. Senior Analysts may conduct all duties relevant to Analysts...analyze operational data, and interact with external stakeholders. The Service Desk unit is part of the… more
- BXP (Boston, MA)
- …analysis and ongoing improvements. Technology Implementations + Manage process, service , and technology improvement initiatives and assume ownership of ServiceNow ... and/or self-manage projects. + Demonstrated commitment to and proficiency in customer service culture. Exhibits and champions excellence in work habits and a… more
- City of New York (New York, NY)
- …inhibit task completion or the overall success of critical initiatives. Service Desk Operations is seeking a Senior Analyst / Vendor Management Specialist. ... where flexibility and ability to achieve results are valued. Senior Analysts may conduct all duties relevant to Analysts...analyze operational data, and interact with external stakeholders. The Service Desk unit is part of the… more
- City of New York (New York, NY)
- …help to maintain and/or analyze operational data, and interact with external stakeholders. The Service Desk unit is part of the central services group at MOCS. ... where flexibility and ability to achieve results are valued. Senior Analysts may conduct all duties relevant to Analysts...related to sustainable knowledge acquisition and skills building. The Service Desk unit operates as a central… more
- TEKsystems (Indianapolis, IN)
- Senior Service Desk Analyst Onsite, Indianapolis, IN Technical Skill + Customer Service + Troubleshooting + ServiceNow + Active Directory + Okta + VPN + ... Windows + Imaging Description The Senior Service Desk Analyst serves as the main contact for technical support, addressing IT issues, resolving… more
- CGI Technologies and Solutions, Inc. (Arlington, VA)
- **Help Desk Lead - Senior ** **Category:** Service Desk / End User Services **Main location:** United States, Virginia, Arlington **Position ID:** ... manages and oversees the daily operations of a help desk team, ensuring efficient and effective technical support. This...escalated issues, mentoring team members, implementing processes, and maintaining service levels. The Lead acts as a point of… more
- GovCIO (Washington, DC)
- …and service requests, ensuring timely resolution and follow-up. Ability to follow senior service desk team member direction and quickly escalate issues ... USD $58,000.00 /Yr. Submit a referral to this job (https://careers-govcio.icims.com/jobs/5201/tier-1- service - desk -analyst/job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834385473) **Location** _US-DC-Washington_ **ID** _2024-5201_ **Category** _IT… more
- TekSynap (Springfield, VA)
- …and problem-solving aptitude. + Excellent communication skills. **Overview** We are seeking a Senior IT Specialist/ Service Desk Lead to join our team ... **Responsibilities & Qualifications** **RESPONSIBILITIES** This position supports the Service Desk [duty hours 9:00am-6:00pm] and reports to the Service … more
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