- Applied Materials (Sherman, TX)
- …hires, and trains customer engineers as necessary to support regional businessEnsures employee satisfaction through:- communication of business ... develops managerial/other specialist talent.Escalates system downs according to valid escalation procedure, to ensure earliest possible return to service. Reports… more
- IBM (Austin, TX)
- …**Your role and responsibilities** HashiCorp is seeking a highly skilled and experienced Sr. Support Escalation Manager to join our Cloud Support ... aligning with HashiCorp product best practices. * Provide insightful analysis of escalation trends, drivers, and statistics to senior leadership. * Confidently… more
- ServiceNow, Inc. (Orlando, FL)
- …better. **What you get to do in this role:** ServiceNow is currently seeking a Senior Account Escalation Manager to manage customer accounts requiring an ... level of interaction and personalized service during an account-level escalation . The Account Escalation Manager ...services. **Note THIS IS NOT A SALES OR SALES SUPPORT ROLE.** Responsibilities: + Development and Execution of Get… more
- Bentley Systems (Exton, PA)
- … Planning Manager ** Location: US East Coast (Hybrid/ Homebased) **Position Summary** The Senior Support Planning Manager (SPM) plays a critical role in ... role requires around 20% travel per year **Qualifications:** + 5+ years of senior management experience in Cloud/SaaS Technical Support , with a proven record… more
- American Express (New York, NY)
- …efficiently and effectively. We are seeking a highly motivated and detail-oriented Reputation Risk Senior Manager to join our growing team. This role will ... Support Director in developing Reputation Risk Program frameworks, thresholds, and escalation criteria. + Support the development and delivery of a firm-wide… more
- Ricoh Americas Corporation (Duluth, GA)
- **Additional Pay Details** Compensation Range $115,000 - $125,000 per Year ** Senior Manager I, Technical Customer Support .** **Strategy & Planning** POSITION ... of all Ricoh products sold through all channels. Provides comprehensive support for Legal Matters, Marketing, Product Safety, Quality Assurance, Security… more
- Wells Fargo (Philadelphia, PA)
- **About this role:** Wells Fargo is seeking a Branch Complex Senior Manager in Wealth and Investment Management as part of Wells Fargo Advisors. Learn more about ... lines of business at wellsfargojobs.com (https://www.wellsfargojobs.com/career-areas/) . The Branch Complex Senior Manager role will lead branch(es) within a… more
- RKON (Chicago, IL)
- …with Advanced Security designation in Identity and Access Management. Position Summary: The Senior NOC Manager is responsible for leading the Network Operations ... ensuring uptime, performance, and adherence to service level agreements (SLAs). The Senior NOC Manager will manage NOC analysts/engineers, implement ITIL-aligned… more
- NextEra Energy (Miami, FL)
- ** Senior Manager , Critical Infrastructure Fusion Center** **Date:** Sep 4, 2025 **Location(s):** Miami, FL, US, 33134Hialeah, FL, US, 33014 **Company:** NextEra ... team and help shape the future of energy. **Position Specific Description** The Senior Manager , Critical Infrastructure Fusion Center is responsible for leading… more
- Wolters Kluwer (Philadelphia, PA)
- …implement long-term solutions. + Provide regional technical direction and serve as a senior escalation point for critical and high-impact issues. + Guide root ... ** Senior Customer Service Technical Specialist (Account Manager...senior stakeholders. **Key Responsibilities** + Own the post-deployment support relationship with clients, ensuring satisfaction, adoption, and realization… more
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