- J&J Family of Companies (Pittsburgh, PA)
- …High school diploma or equivalent + Minimum of 2-4 years' experience in call center workforce management , operations or similar discipline with experience ... Operations, Quality Management , IT, and Implementation teams within Patient Service Center (PSC). The employee will promote workforce best practices in… more
- Houston Methodist (Katy, TX)
- At Houston Methodist, the Senior Access Center Workforce Management Analyst position is responsible for analyzing staffing needs, optimizing scheduling, ... and inspires peers to impact a change in culture. ** SERVICE ESSENTIAL FUNCTIONS** + Analyzes real-time data and trends...center operation to include three years in a workforce management analyst role + Experience with… more
- Disabled Veteran Solutions (Erie, PA)
- 2323 W 38th St, Erie, PA 16506, USA | Salary | Full Time Job Title: Workforce Management Analyst - Call Center Support Location: Erie, PA Job Type: Full-Time ... are seeking a detail-oriented and analytical Workforce Management Analyst to support our call center ...in ensuring optimal staffing, forecasting, and scheduling to meet service level goals and deliver an exceptional customer experience.… more
- Teleperformance USA (Mcallen, TX)
- **Category :** ** Workforce Management ** **About TP** **TP is a global, digital business services company. We deliver the most advanced, digitally powered ... is the limit!** **Purpose** **Responsible for day to day management of service level, site efficiency/occupancy and...current position (internal applicants)** + **6 months of Call Center Operations or Workforce experience a must**… more
- Teleperformance USA (North Lauderdale, FL)
- **Category :** ** Workforce Management ** **About TP** **TP is a global, digital business services company. We deliver the most advanced, digitally powered ... as assigned by WFM director or other members of management ** **Qualifications** + **Minimum 3 years call center...scheduling analysts and coordinators to drive efficiency and optimize service delivery** + **Proficient in MS Excel and WFM… more
- Mount Sinai Health System (New York, NY)
- …equivalent work experience and education science, etc. + 2+ years of Workforce Management experience in a large high-volume Access Center + 2+ years of Data ... **Job Description** The Workforce Analyst will analyze historical and real time...Analysis + Knowledge of Access Center software; WFM (Genesys and/or Verint) preferred + Skilled… more
- St. Luke's University Health Network (Allentown, PA)
- …process improvements and enhanced scheduling efficiency. + Technology Utilization: Utilize workforce management software and tools to streamline scheduling ... optimization skills. Competencies required to do this job: + Proficiency in workforce management software and tools. Prefer Calabrio + Excellent organizational… more
- V2X (Springfield, VA)
- …located in the National Capital Region (NCR). Support includes program management , workforce and security support services, logistics, environmental and ... occupational health, project management , operations, maintenance, repair, grounds maintenance and custodial services...Responsibilities V2X is seeking a fully qualified and experienced Workforce Support Center Manager (WSCM) to support… more
- Central Maine Medical Center (Auburn, ME)
- …protocols at the community level in partnership with health system Emergency Management following FEMA guidelines * Promotes a service -oriented team approach ... matters o Promotes and maintains effective communication among staff, providers and management o Demonstrates exceptional customer service in a highly stressful… more
- Albany Medical Center (Albany, NY)
- …for a Program Manager to join our multidisciplinary Team at the Albany Med Center of Excellence for Alzheimer's Disease to make a significant regional impact on ... and administrative operations of the NYS DOH grant funded Center of Excellence for Alzheimer's Disease (CEAD). The Program...will be responsible for all office activities and provide management of the CEAD staff. The Program Manager will… more
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