- City of New York (New York, NY)
- …any issues which inhibit task completion or the overall success of critical initiatives. Service Desk Operations is seeking a Senior Analyst / Procurement ... - Review & prioritize PO tickets for escalation to Deputy Directors for Service Desk and Procurement Operations ; - PQL Management (creation and maintenance);… more
- City of New York (New York, NY)
- …operational data, and interact with external stakeholders. ASSIGNMENT AND CURRENT RESPONSIBILITIES The Service Desk Unit is part of a central services and ... related to sustainable knowledge acquisition and skills building. The Service Desk operates as a central ...data and summarize research to support ongoing improvement in operations and service - Educate stakeholders about… more
- State of Massachusetts (Chelsea, MA)
- …complex issues to supervisor or manager. * Escalate potential major incidents to service desk operations promptly. * Maintain documentation as required ... infrastructure and services, as well as the Commonwealth Security Operations Center and an enterprise Standard Operating Environment that...*About the Role:* EOTSS is seeking to hire a * Service Desk Analyst* to join the End… more
- CRC Insurance Services, Inc. (Charlotte, NC)
- …strong technical knowledge with outstanding leadership and communication skills. **Key Responsibilities** ** Service Desk Operations ** + Oversee daily ... effectively with executives and stakeholders across diverse geographies. + Align service desk operations with enterprise IT strategy and business objectives.… more
- TEKsystems (Portland, OR)
- …knowledge, hardware repair, system support). Core Skills + Help desk support + Service desk operations + Troubleshooting + Customer service + ... Service Desk Technician Entry Level |... Service Desk Technician Entry Level | On‑Site | Shift:...our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions.… more
- General Dynamics Information Technology (Washington, DC)
- …capabilities. **How You Will Make an Impact:** + Direct 24x7 Enterprise IT Service Desk operations and transformation initiatives. Manage global Deskside ... Family:** IT Infrastructure and Operations **Skills:** Customer Experience (CX),Enterprise Service Delivery,ITIL Framework,IT Service Desk , Service … more
- TekSynap (Glynco, GA)
- …dynamic environment.TekSynap isseekinga highly skilled IT Service Manager to lead our Service Desk operations , ensuring top-tier service delivery and ... aligned with standards andTekSynap'soperational frameworks. **Responsibilities:** + Oversee the operations of the IT Service Desk...+ Oversee the operations of the IT Service Desk , ensuring effective management of incidents… more
- Cargill (Atlanta, GA)
- …a fully self- service support model - eliminating the need for traditional service desk operations . Customer-Centric Service Leadership: + Champion ... a customer-first mindset across service desk and field operations . + Implement Experience-Level Agreements (XLAs) to elevate user satisfaction beyond SLAs. +… more
- NANA Regional Corporation (Alexandria, VA)
- …Information Technology, or equivalent work experience. + 9+ years of experience in service desk operations , call center, and deskside support. + ... Oversee the daily operations of the organization's IT Service Desk , providing support for computer systems, networks, applications, infrastructure, help-… more
- Wipfli LLP (Milwaukee, WI)
- …responsible for managing day-to-day ticket queues, driving continuous improvement, and supporting service desk operations . This role enhances operational ... Wipfli offers a career-defining opportunity. Responsibilities Role Summary The Service Desk Lead (Engineer II) is a...Desk Lead acts as a mentor, facilitates daily operations , and leads initiatives to improve customer satisfaction and… more
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