- CACI International (Oklahoma City, OK)
- Enterprise Service Desk Operations Manager Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: Secret Employee ... the program to enhance the end-user experience. + Oversee 24/7 enterprise service desk operations , ensuring service continuity, rapid incident response,… more
- City of New York (New York, NY)
- …issues which inhibit task completion or the overall success of critical initiatives. Service Desk Operations Managers, including Assistant Directors, are ... with schedule to ensure coverage is available between the Service Desk hours of 8:00am-5:30pm and/or for...data and summarize research to lead ongoing improvement in operations and service . Establish relationships quickly and… more
- City of New York (New York, NY)
- …help to maintain and/or analyze operational data, and interact with external stakeholders. The Service Desk unit is part of the central services group at MOCS. ... related to sustainable knowledge acquisition and skills building. The Service Desk unit operates as a central...data and summarize research to support ongoing improvement in operations and service ; -Educate stakeholders about various… more
- City of New York (New York, NY)
- …operational data, and interact with external stakeholders. ASSIGNMENT AND CURRENT RESPONSIBILITIES The Service Desk Unit is part of a central services and ... related to sustainable knowledge acquisition and skills building. The Service Desk operates as a central ...data and summarize research to support ongoing improvement in operations and service Educate stakeholders about various… more
- Tarleton State University (Stephenville, TX)
- …in times of inclement weather or other special circumstances. Essential Duties and Responsibilities: Service Desk Operations & Leadership + Oversees daily ... operations of the IT Service Desk , ensuring timely and effective resolution of support requests. + Recruits, hires, and supervises technical staff and student… more
- Leidos (Bedford, MA)
- …Security!** **Primary Responsibilities:** + Oversee Cost, Schedule and Performance of the service desk operations for SABRE, ensuring swift resolutions ... to issues that impact mission partners. + Cost, Schedule and Performance of the service desk operations to include the management of Field Service Reps.… more
- NuAxis Innovations (Washington, DC)
- …Key Performance Indicators (KPIs). + Background in leading or overseeing ITIL-compliant service desk operations and processes. **Federal IT Environment:** ... Service Improvement (CSI) initiatives within IT Help Desk or Service Desk operations . + Skilled in conducting root cause analysis and implementing… more
- Koniag Government Services (Vienna, VA)
- …polygraph prior to start. The ideal candidate will have demonstrated leadership experience in service desk operations and a strong track record of delivering ... and ensuring satisfaction **Education and Experience:** + 4+ years of experience in Service Desk operations , with at least 1+ years in a lead role… more
- Scotiabank (OR)
- …and global stakeholders. Serve as a subject matter expert and trusted advisor on service desk operations and digital support strategies, while actively ... Senior Manager, Employee Technology Service Desk **Requisition ID:** 228780 Thanks...day-to-day operations of the Global Employee Technology Service Desk , ensuring timely and effective resolution… more
- CACI International (Doral, FL)
- …+ Ensure compliance with USSOUTHCOM security policies and procedures in all service desk operations **Required Qualifications:** + Security Clearance: ... Computer Science, or related field + 3-5 years of experience in IT support or service desk operations , including 1-2 years in a team lead role + Strong… more
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