- City of New York (New York, NY)
- …issues which inhibit task completion or the overall success of critical initiatives. Service Desk Operations Managers, including Assistant Directors, are ... enriched data and hosting public hearings, and strengthens procurement operations by providing direct assistance and resources to all...with schedule to ensure coverage is available between the Service Desk hours of 8:00am-5:30pm and/or for… more
- Crate & Barrel (Northbrook, IL)
- …looking for a driven professional with an inclusive mindset to join our team as a Service & Operations Desk Technician This is an on-site position (Monday ... Northbrook, IL offices with the flexibility to work remotely on Fridays. The Service and Operations Desk Technician acts as the single point of contact for… more
- City of New York (New York, NY)
- …help to maintain and/or analyze operational data, and interact with external stakeholders. The Service Desk Unit is part of the central services group at MOCS. ... enriched data and hosting public hearings, and strengthens procurement operations by providing direct assistance and resources to all...related to sustainable knowledge acquisition and skills building. The Service Desk operates as a central … more
- NuAxis Innovations (Washington, DC)
- …Key Performance Indicators (KPIs). + Background in leading or overseeing ITIL-compliant service desk operations and processes. **Federal IT Environment:** ... Service Improvement (CSI) initiatives within IT Help Desk or Service Desk operations . + Skilled in conducting root cause analysis and implementing… more
- State of Massachusetts (Chelsea, MA)
- …complex issues to supervisor or manager. . Escalate potential major incidents to service desk operations promptly. . Maintain documentation as required ... outcomes. *About the Role:* EOTSS is seeking to hire a* Service ** Desk **Analyst*to join the*End**User**Support**Team*. The Service Desk Analyst is… more
- Alight (Newton, IN)
- …motivated and experienced Service Desk Manager to oversee our outsourced service desk operations . The ideal candidate will be responsible for ... improvement in service delivery. **Key Responsibilities:** + **Manage Outsourced Service Desk Operations :** Oversee the day-to-day operations… more
- TekSynap (Silver Spring, MD)
- …v4) + Knowledge of industry accepted standards and best practices related to IT Service Desk operations + ITIL 4 Foundation Certification (required or ... & Development: + Lead, mentor, and develop a team of service desk professionals, creating an environment that promotes teamwork, growth, and accountability.… more
- General Dynamics Information Technology (Washington, DC)
- … Desk Deputy Program Manage will work closely with the Program Manager support Service Desk operations and strategy. Responsibilities include, but are not ... Job Description Seize your opportunity to make a personal impact as a Service Desk Deputy Program Manager. GDIT is your place to make meaningful contributions to… more
- City of New York (New York, NY)
- Job Description TASK FORCE: Information Systems UNIT: Service Desk Operations JOB TITLE: One (1) Assistant Analyst/Analyst CONTROL CODE: OTH-25-01 SUMMARY: ... the agency's staff by providing the hardware, software and technical/ operations support necessary for budget preparation and analysis. The...support to the OMB user community. JOB DESCRIPTION: The Service Desk Analyst will serve as the… more
- ASM Research, An Accenture Federal Services Company (Fort Belvoir, VA)
- …taking customer calls as needed. + Assists with setting goals and objectives for the Service Desk Operations organization. + Facilitates the day to day ... or equivalent relevant experience + 5 plus years in the IT Operational areas ( Service Desk , Operations , etc) + 3 plus years computer operations /helpdesk… more
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