- ASM Research, An Accenture Federal Services Company (Oak Ridge, TN)
- The Service Desk ( Tier 1) Support Contractor will serve as the primary point of contact for all end-user IT issues, requests, and inquiries. This role ... at Oak Ridge, TN and requires full on-site. + Provide comprehensive Tier 1 Service Desk support, including incident intake, call management, initial… more
- Trace Systems Inc (Portsmouth, VA)
- Job Overview Job Title: IT Service Desk Support - Tier II Location: Portsmouth, VA Job Responsibilities Trace Systems is seeking an IT Service Desk ... users. + Complex issues that cannot be resolved at Tier 2 will be forwarded to Tier ...email support, and assistance to walk-in customers at the Service Desk . Enter problem reports into the… more
- ASM Research, An Accenture Federal Services Company (Springfield, VA)
- Looking for a motivated and customer-focused Service Desk Technician ( Tier 1.5) to join our support team operating within a secure Azure enterprise ... with established SLAs and SLOs. + Troubleshoot and resolve Tier 1.5-level issues related to Azure services, Microsoft Windows,...knowledge articles in the problem ticket. + Adheres to Service Desk ticket handling procedures. This may… more
- Imagine One Technology & Management (Norfolk, VA)
- …is seeking candidates to provide support to the US Navy. We are looking for **Night Shift Service Desk Specialist / Command Center** to support a Tier 2 and ... not limited to:** + Manage the ticket queue in Service Now for the NMMES program. Triage the tickets...slide decks as needed. + Provide support to shipyard tier 1 support desk and other external… more
- NuAxis Innovations (San Francisco, CA)
- ** Tier II Service Desk Specialist** Location **San Francisco, CA** \# of openings **1** Salary Range (Min-Max) **00** **We are a federal IT company on a ... and community.We are currently seeking a talented and motivated ** Service Desk Specialist** for a Full Time...resolves technical problems. + Responds to tickets assigned by Tier 1. + Ensures all assigned tickets are updated… more
- NuAxis Innovations (Washington, DC)
- ** Tier I Service Desk Specialist** Location **Washington, DC** \# of openings **1** Salary Range (Min-Max) **00** **We are a federal IT company on a mission ... his/her job, team, and community.We are currently seeking a talented and motivated ** Tier I Service Desk Specialist** for a Full Time position. The Tier… more
- Leidos (Norfolk, VA)
- **Description** The SMIT Service Desk RDM Team has an opening for an experienced technician to work in our Norfolk, VA office. This team provides Tier I and ... or may provide expertise to solve first and second tier technical support issues for end-users of the organization's...the organization's products and services. Primary Responsibilities **As a Service Desk RDM Technician, you will:** +… more
- GovCIO (Washington, DC)
- …solutions in a clear and user-friendly manner. Provide mentorship and training to Tier 1 service desk resources. **Qualifications** Required: 3-5 years' ... USD $67,000.00 /Yr. Submit a referral to this job (https://careers-govcio.icims.com/jobs/5202/ tier -2- service - desk -analyst/job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834385473) **Location** _US-DC-Washington_ **ID** _2024-5202_… more
- TEKsystems (Fountain Valley, CA)
- …laptops, servers, network connectivity, business applications and voice-over-IP telephone systems. -Resolves Service Desk Tier 1 incidents, or escalates ... data regarding reported problems, prepare detailed notes and reports, and resolve Service Desk Tier 1 problems. -Proven ability to collaborate with team… more
- MUFG (Tampa, FL)
- …of our recruitment team will provide more details. **Job Summary** In this role, the Service Desk Tier 1 Technician will serve as the primary ... each individual incident/request, providing thorough reporting as needed for escalation. The Service Desk Tier 1 Technician will also provide first contact… more
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