- ICF (Reston, VA)
- …Technical Business Analyst/Systems Analyst professional with strong expertise in the IT Service Management ( ITSM ) module, working knowledge of Asset ... Support troubleshooting, testing, validation, quality assurance, and enhancement of ITSM and Asset Management modules + Provide...assurance, and enhancement of ITSM and Asset Management modules + Provide subject matter expertise on … more
- Insight Global (Providence, RI)
- Job Description The Enterprise IT Service Management ( ITSM ) Analyst/Senior Analyst is responsible for the maintenance and daily activities as well as the ... Continual Service Improvement (CSI) of existing IT Service Management functions. This position owns and...and administrative support for Major Incident response and Problem Management investigations. - Compiles ITSM reports on… more
- US Anesthesia Partners (Dallas, TX)
- …catalog design, and reporting dashboards is a plus. * Strong understanding of IT Service Management ( ITSM ) concepts and platforms, preferably Freshworks or ... key role in maintaining, configuring, and optimizing our enterprise service management system. Unlike a traditional ...service catalog items, and business rules to improve ITSM processes. * Supports adoption of platform AI features… more
- CACI International (Forest Heights, MD)
- …an ITSM /CMMI Process Lead to drive the adoption and enhancement of IT Service Management ( ITSM ) processes across all various IT organizational units. The ... framework of the CMMI to systematically improve, designing and implementing IT Service Management ( ITSM ) processes, conducting maturity assessments,… more
- Travelers Insurance Company (St. Paul, MN)
- …oversight. Manages tasks associated with daily execution of an Information Technology Service Management ( ITSM ) process. Controls planning and execution ... Have?** + One to three years of experience in an Information Technology Service Management ( ITSM ) or Service Desk role perferred. **Problem Solving… more
- Henry Ford Health System (Detroit, MI)
- DESCRIPTION: The IT Service Management ( ITSM ) Epic Change Management position is responsible for the management of one or more IT process(es). ... implements process definitions, schedules and objectives for the IT Service Management process(es) managed by their role....and each process improvement initiative. + Acts as the ITSM process expert. Provides process management and… more
- AIG (Salida, CO)
- …reports for engineering and executive consumption. Job Purpose Provide support to IT Service Management ( ITSM ) and Operations processes and infrastructure ... improvement of ITSM processes (eg, Incident, Change, Problem, and Service Request Management ) Collaborate with cross-functional teams to maintain accurate… more
- MUFG (Jersey City, NJ)
- …ServiceNow ITSM capabilities and contributing towards transformation of IT Service Management platform while supporting current state. Candidate must have ... a strong functional and technical understanding of ServiceNow's IT Service Management ( ITSM ) platform. This individual needs to have a solution-driven… more
- Hackensack Meridian Health (Edison, NJ)
- …transform healthcare and serve as a leader of positive change. The Information Technology Service Management ( ITSM ) Developer & Reporting Analyst will be ... . + Strong understanding of Information Technology Infrastructure Library (ITIL)/Information Technology Service Management ( ITSM ) principles and concepts. +… more
- Red River (Lexington, MA)
- …objectives. The ideal candidate is a dynamic leader with deep expertise in IT Service Management ( ITSM ), ITIL best practices, and hands-on experience with ... ServiceNow.** **Key Responsibilities** 1. ** Service Delivery Management ** + Oversee end-to-end delivery...Apply ITIL principles across Incident, Problem, Change, and Request Management + Utilize ServiceNow for ITSM operations,… more