- Mass Markets (Killeen, TX)
- …individual and posses excellent communication skills, we need your help in managing call center customer service agents. While your team operate the phone ... of your team. This is a management-level position. Prior experience in management, supervisor , or customer service leadership is highly preferred. To be… more
- University of Michigan (Ann Arbor, MI)
- Call Center Supervisor Apply Now **How to Apply** A cover letter is required for consideration for this position and should be attached as the first page of your ... Office of Undergraduate Admissions (OUA) is looking for a Call Center Supervisor to oversee the daily...center staff; evaluates and coordinates workflow to meet expected call /chat volumes; ensures high-quality customer service; reviews… more
- Mass Markets (Mesilla, NM)
- …RESPONSIBILITIES WHAT DOES SOMEONE IN THIS ROLE DO? The Customer Service Supervisor position is responsible for ensuring call quality from start to finish, ... ways to improve the internal processes and sales results program wide. The Customer Service Supervisor conducts regular business meetings with representatives to… more
- Mass Markets (Las Cruces, NM)
- …development of 15-25 representatives within a complex call center environment. The Customer Service Supervisor I position is responsible for ensuring call ... This is a management-level position ideal for individuals with prior experience in customer service leadership, supervision, or call center management. You'll be… more
- Savers | Value Village (El Paso, TX)
- …assurance, customer /donor services, or other related operational activity. The Call Center Supervisor utilizes generally accepted team leadership methods and ... **Description** Call Center Supervisor **Candidates** **must be...Customer Service Representatives supporting the day-to-day operations of call center operations in the areas of outbound, inbound,… more
- KPH Healthcare Services, Inc. (East Syracuse, NY)
- …Responsible for new employee training and development within items pertaining to customer service and call center support. **Job Summary:** Provide support ... to Account Representatives and Client Services Supervisor for all aspects of customer service,...providing supervisory leadership and second level support with escalated customer service issues. **Responsibilities** **Job Duties:** + Call… more
- MetLife (Cary, NC)
- …a month for office meetings Summary of Responsibilities: Through strong leadership, the US Customer Care Supervisor ensures that the service team offers a ... customer -centric experience on every call that is consistent with GCS values and principles,...continuity, etc. * Supervise and lead a team of customer care associates who engage in providing… more
- AssistRx (Phoenix, AZ)
- …setting. Specific type of experience required: + Professional level knowledge of customer care techniques and processes. + Knowledge within the pharmaceutical ... The purpose of the Program Supervisor is to supervise and manage the teams...week and other anticipated events. + Monitors productivity of customer service representatives and generates reports. + Monitors individual,… more
- Insight Global (Creve Coeur, MO)
- …quality control measures and performance goals for productivity, accuracy, efficiency, and customer satisfaction * Monitor call center trends (eg, call ... feedback * Ensure accurate intake and routing of child care referral service requests and maintain knowledge of state...weekdays (8:00 am-10:00 pm), Saturdays (8:00 am-12:00 pm), and on- call for holidays * Professional, patient, and customer… more
- Mass Markets (Garden City, GA)
- …as a trusted partner in the industry. We are seeking an Experienced Operations Supervisor to lead a team of agents in delivering exceptional service across BPO ... feedback. + Manage schedules, attendance, and real-time adherence. + Handle escalated customer issues and ensure timely resolution. + Collaborate with QA and… more
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