- UKG (Ultimate Kronos Group) (Lowell, MA)
- …end-to-end customer experience. This person will be responsible for providing customer escalation management support to Customer Experience teams. The ... About You: Basic Qualifications: + 2+ years of experience in customer support , escalation management or related field + Comfortable working with CRM tools and… more
- Publix (Alpharetta, GA)
- …training materials, and general guidance for various application and infrastructure support teams, furthering the Infrastructure Escalation Engineering mission ... **32992BR** **Position Title:** Sr Engineer 2 - Escalation Engineering (Alpharetta, GA) **Department:** Publix Technology **Location:** Alpharetta,GA near Atlanta… more
- ASM Research, An Accenture Federal Services Company (Reston, VA)
- …and client-facing incidents, including but not limited to after shift hours support + Escalation Management: Personnel management and issue escalation ... help facilitate Operations through queue management, incident resolution, and escalation management (personnel and performance issues). These responsibilities are in… more
- Leidos (Ashburn, VA)
- …of the requests, incidents and problems. Manages and coordinates urgent and complicated support issues. Act as escalation point for all requests and incidents. ... the organization. Advise management on situations that may require additional customer support or escalation . + Manage process for communicating outage/emergency… more
- TP-Link North America, Inc. (Irvine, CA)
- …anomalies raised by community members, offering solutions or guidance. + Platform Support & Escalation : Identify and report platform-related concerns, escalating ... ideal candidate will have a passion for community engagement and technical support , helping enhance the customer experience while fostering growth and collaboration.… more
- Newtown Savings Bank (Newtown, CT)
- …: Share support responsibilities for certain client-server applications with Senior Support Analyst. + Escalation of Major Issues: Escalate major hardware, ... CT Newtown Savings Bank is seeking an Information Technology support professional for the role of Systems Support...and inventory management. The analyst serves as the primary escalation point for IT Helpdesk Technicians, works on designated… more
- Ball Corporation (Golden, CO)
- …balancing conflicting requirements in partnership with others. + Provides Tier 2 (infrastructure) support . Follows support escalation processes as defined. + ... of requirements and develops detailed specifications. Identifies methods, solutions, and provides support in order to provide a high level of service to the… more
- DXC Technology (Tulsa, OK)
- …with team members, management, and customers to resolve service-related issues. + Support escalation processes, service recovery efforts, and customer feedback ... banking, or investments. This role involves providing exceptional customer support , processing account updates, handling inquiries, and ensuring compliance with… more
- Fujitsu (Richardson, TX)
- …and other related documents. + Serve as the highest level of technical support escalation , handling complex issues and providing timely resolutions to customers ... more information, please visit http://us.fujitsu.com/telecom . Req ID:16265 **Radio Product Support Engineer III** **Job Description:** We are seeking a highly… more
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