- Microsoft Corporation (New York, NY)
- …us accelerate AI transformation for our customers and the world. As the Principal Support Escalation Manager you will own Crisis Communications for your Area and ... with a global perspective. Acts as an expert and provides guidance to Support Escalation team members on how to handle moderate to highly complex cases.… more
- Citigroup (San Antonio, TX)
- …focus on delivering operational solutions for our clients. Providing first level support and escalation to licensed and non-licensed associates, internal ... The Wealth Service Escalation Specialist is considered a subject matter expert...**Job Family Group:** Consumer Sales **Job Family:** Consumer Sales Support **Time Type:** Full time **Primary Location:** San Antonio… more
- MongoDB (Austin, TX)
- … trends to contribute to continuous process improvements + Lead or support initiatives that evolve escalation and incident management practices **What ... Samsung and Toyota, trust MongoDB to build next-generation, AI-powered applications. The Escalation Manager is a critical role within Technical Services. As a member… more
- GE Vernova (Bellevue, WA)
- …and action planning. + Translate customer feedback into improvements across Product, Support , and Services teams. + **Customer Escalation & Health Reporting** ... Vernova's Grid Software business is seeking a dynamic and experienced Global Client Escalation and Experience Leader to lead the global escalation management… more
- GitHub (OR)
- … team and we're seeking experienced professionals to elevate our technical customer support efforts. As a Senior Escalation Engineer, you will identify, build ... and deploy solutions to simplify the Customer Support Troubleshooting process and help our Engineering and Product Teams remove the root causes of Customer … more
- Amazon (Nashville, TN)
- …Launch Execution, Adoption, and Facilities (LEAF) team is hiring for an Infrastructure Escalation Specialist, to support the Fleet Infrastructure team's goal of ... cost effectively as possible. Amazon is seeking a detail-oriented person to support strategic vendor relationships, diving deep into invoice and purchasing patterns… more
- ASM Research, An Accenture Federal Services Company (Reston, VA)
- …and client-facing incidents, including but not limited to after shift hours support + Escalation Management: Personnel management and issue escalation ... help facilitate Operations through queue management, incident resolution, and escalation management (personnel and performance issues). These responsibilities are in… more
- Sonos (Boston, MA)
- …+ Strong technical leader with 10+ years' experience in 2nd and 3rd level technical support escalation support and debugging of TCP/IP (IPv4/IPv6, DNS, mDNS, ... Seattle, WA or Goleta, CA office locations. The Principal Technical Support Engineer owns support readiness for Sonos Hardware and Software products for our… more
- Keeper Security, Inc. (Chicago, IL)
- …and chat, stepping in to assist with more complex issues as needed + Support escalation handling and resolution in collaboration with senior team members or ... Keeper Security is hiring a driven and execution-oriented B2B Support , Team Lead to collaborate with the team manager...with the team manager and mentor our level 1 support team while playing a pivotal role in ensuring… more
- TP-Link North America, Inc. (Irvine, CA)
- …anomalies raised by community members, offering solutions or guidance. + Platform Support & Escalation : Identify and report platform-related concerns, escalating ... ideal candidate will have a passion for community engagement and technical support , helping enhance the customer experience while fostering growth and collaboration.… more
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