- WheelHouse IT (Orlando, FL)
- Wheelhouse IT is seeking a highly motivated Support Escalation Engineer to provide high-quality technical support and mentorship to our clients. This ... of our team, you will be responsible for providing remote and on-site support for PCs, networking equipment, servers, firewalls, and desktop software. You will also… more
- Leidos (Fort Meade, MD)
- …Management team and other key stakeholders. *Serve as the senior Tier III escalation support engineer for Incident Management activities. *Develop and ... **Description** Leidos is seeking a **Senior** **Network Engineer ** to join our Defense Enclave Services (DES) team at Ft. Meade, MD. **POSITION SUMMARY:** This is… more
- Automation Anywhere, Inc. (UT)
- …specialty customer support escalation team. The Sr. Technical Support Engineer is responsible for developing and implementing technical troubleshooting ... training for our Support team globally. This role will help discover areas...experience and talent to dramatically improve the overall technical escalation process, liaising closely with product management and engineering… more
- Amazon (Seattle, WA)
- …& Management (E2M) team, part of the Amazon Web Services (AWS) Support organization, is dedicated to managing large-scale customer impacting events, customer facing ... purpose is to drive operational excellence and improvements to the overall customer support experience. Amazon has built a reputation for excellence with a mission… more
- Cisco (Richardson, TX)
- …provide critical engineering support for very large-scale customer deployments. As an engineer in this team, you will have the opportunity to not only support ... customer escalations in Cisco's Routing portfolio * Provide expert support and be a critical point of contact for...and network problems of high complexity * Provide technical support to Cisco customer-facing teams and customers; provide status… more
- ServiceNow, Inc. (Orlando, FL)
- It all started in sunny San Diego, California in 2004 when a visionary engineer , Fred Luddy, saw the potential to transform how we work. Fast forward to today - ... this role:** ServiceNow is currently seeking a Senior Account Escalation Manager to manage customer accounts requiring an enhanced...services. **Note THIS IS NOT A SALES OR SALES SUPPORT ROLE.** Responsibilities: + Development and Execution of Get… more
- MongoDB (NY)
- …Aires. Outstanding customer satisfaction is achieved utilizing a 24x7x365 'follow-the-sun' support model with regional teams covering the Americas, EMEA, and APAC ... technical, post-sale leadership role at a software company in either a Customer Support , Professional Services or DevOps leadership role + At least (4) years of… more
- ServiceNow, Inc. (Orlando, FL)
- It all started in sunny San Diego, California in 2004 when a visionary engineer , Fred Luddy, saw the potential to transform how we work. Fast forward to today - ... make the world work better for everyone. **Manager, Account Escalation Engineering (US)** **Team & Role** Our Account ...Engineering (AEE) team is the pinnacle of Global Technical Support and has engineers who are collectively responsible for… more
- GCI Communication Corp (Anchorage, AK)
- …Additional Engineer Job Duties & Disciplines + Provide technical leadership and escalation support for various delivery and engineering groups as well as ... GCI's Network Engineer I will apply engineering principles tomultiple sub-groups...part of the CTO Technical Resolution Team responsible for escalation support focused on technology related to… more
- United Musculoskeletal Partners (Golden, CO)
- **DESCRIPTION** As an IT Support Engineer L4 at United Musculoskeletal Partners (UMP), you'll be a part of a collaborative team that is hyper-focused on ... our end users as part of a highly collaborative swarming support model you'll also act as the escalation point to the L1 & L2 engineers on the support… more
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