- Cisco (Austin, TX)
- …efforts through customer feedback and technical insights + Represent the support function in cross-functional meetings and customer engagements + Contribute ... and technical excellence + Timely interaction with customers and internal teams requesting support via online-chat, email and phone + Active participation in 24x7 … more
- Leidos (Odenton, MD)
- …Management team and other key stakeholders. * Serve as the senior Tier III escalation support engineer for Incident Management activities. * Develop and ... **Description** Leidos is seeking a **Principal** **Network Engineer ** to join our Defense Enclave Services (DES) team at **Ft. Meade, MD.** This is an exciting… more
- Lumen (Herndon, VA)
- …duties, escalation support and on-call. Provides mentoring, training, and escalation support for Junior Engineer SOC personnel. **The Main ... and issue posture and assessment reports This Lead Information Security Engineer position operates in a supportive role implementing security, technology, and… more
- Insight Global (Fort Worth, TX)
- …data pipelines, testing, reporting, and maintaining solutions. Additionally, the Jr. Data Engineer will support escalation tasks, contribute to system ... employers in the US is seeking a Jr. Data Engineer to join their expanding team. The Jr. Data... to join their expanding team. The Jr. Data Engineer will play a crucial role in understanding business… more
- MongoDB (New York, NY)
- …to East Coast Hours (9am to 5pm EST). If you're passionate about being an Escalation Engineer working with our largest enterprise customers and are open to ... MongoDB Technical Services' Escalation Engineers are at the forefront of problem...the United States. This role specifically follows a weekend support model (Wednesday-Sunday, Saturday-Wednesday, or Friday-Tuesday, with the next… more
- Palo Alto Networks (Santa Clara, CA)
- …from out of box thinking and technical insight. The ideal Principal Engineering Escalation Engineer will bring a mix of customer management and broad/deep ... the starting points for success in this role. **Your Impact** This Engineering Escalation role is positioned to intercept and assist or drive technical escalations… more
- Zscaler (San Jose, CA)
- …worldwide to harness speed and agility with a cloud-first strategy. As a Staff Escalation DevOps Engineer within the Shared Platform Services team, you will be ... and secure. Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the… more
- Palo Alto Networks (Santa Clara, CA)
- …sales and/or service delivery roles + Past experience as Escalations Engineer /Manager, Technical Account Management, Engineering Management, Customer Support ... Incident and Escalation Management team which part of Global Customer Support and Service teams covering all Palo Alto offerings of cybersecurity platforms and… more
- Medtronic (Charlotte, NC)
- …in a more connected, compassionate world. **A Day in the Life** **Global Support Engineer - Surgical Robotics** **Careers that Change Lives** At Medtronic, ... on surgical procedures of diseases and conditions. The Global Support Engineer , as part of the RAS...support by following the appropriate use of the escalation process, when other avenues for resolution are exhausted.… more
- Amazon (San Francisco, CA)
- …software, and tying it all together to the cloud. We are seeking a Sr. Field Support Engineer to join our team of existing Network Support Engineers (NSE) ... our product, engineering, marketing, and CX teams, and provide escalation support to senior leadership. NSE's are...working alongside them on customer issues. As an Field Support Engineer , you will: - Serve as… more
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