- Georgia Systems Operations (Tucker, GA)
- …developing and maintaining system policies and processes to support the IT service desk functions. This position is directly accountable for the timely ... leadership and strategic direction for the Shared Services IT's Service Desk function, supporting GSOC, GTC, and...services for OPC, GTC, GSOC, and the Members. + Administration - Manages the execution of routine departmental tasks.… more
- City of New York (New York, NY)
- …ability to be flexible with schedule to ensure coverage is available between the Service Desk hours of 8:00am-5:30pm and/or for overtime availability, only when ... necessary. ASSIGNMENT AND CURRENT RESPONSIBILITIES The Service Desk Unit is part of a...onboard staff to ensure all can provide quality customer service on procurement, contracting and system related… more
- MPR Associates (Alexandria, VA)
- …for MPR computers, operating systems , application software, telephones, and video conferencing systems . The Service Desk Analyst is expected to take ... consulting firm, is actively seeking a capable and motivated Service Desk Analyst to join our IT...are a plus. + Prior experience with Office 365 administration and active directory a plus. Skills The ideal… more
- Development InfoStructure (Washington, DC)
- … Manager, you will oversee daily operations of a 24x7x365 IT service desk supporting Library staff, contractors, and public-facing systems . You will lead a ... automated call distribution systems Drive Team Excellence + Supervise and mentor service desk personnel across multiple skill levels and functional areas +… more
- Advanced Energy (Fort Collins, CO)
- …email. + Works on software installation, update, and configuration as directed by ticketing system and Service Desk Supervisor and Manager. + Works ... and hardware issues. The specialist recommends, schedules, and implements system hardware and/or software upgrades or repairs. **RESPONSIBILITIES:** +...PC loaners, etc. as directed by Service Desk Supervisor. + Maintain phone systems . +… more
- ManTech (Herndon, VA)
- …(DMV) area** . This role is responsible for managing the entire service desk operation for network, cloud/platform/ system /application, and cybersecurity ... **ManTech** seeks a motivated, career and customer-oriented **Senior Service Desk Manager** to join our...+ Bachelor's degree in Information Technology, Computer Science, Business Administration or a related field + 8+ years of… more
- City of New York (New York, NY)
- …ability to be flexible with schedule to ensure coverage is available between the Service Desk hours of 8:00am-5:30pm and/or for overtime availability, only when ... necessary. The Service Desk Unit is part of a...Familiarity with New York City's Enterprise Resource Planning (ERP) systems and ERP-like architecture (ie, Financial Management System… more
- City of New York (New York, NY)
- …help to maintain and/or analyze operational data, and interact with external stakeholders. The Service Desk unit is part of the central services group at MOCS. ... related to sustainable knowledge acquisition and skills building. The Service Desk unit operates as a central...responding to incoming inquiries - - through our ticketing system - - related to MOCS systems … more
- City of New York (New York, NY)
- …users of the city's procurement technology platform, called PASSPort. Working via our ticketing system , Service Desk staff aims to provide clear, accurate ... , assuming increasing levels of responsibility for the agency's success. The Service Desk Operations (SDO) Associate Directors align daily operations to… more
- SAIC (Fort Huachuca, AZ)
- **Description** SAIC is seeking a ** Service Desk Team Manager, onsite, at Ft Huachuca, AZ** to support the **US Army Enterprise Service Desk .** **NOTE: ... solutions + Excellent customer service skills and be well versed in the Service Desk environment + Strong understanding of call metrics and the ability to… more