- ServiceNow, Inc. (Orlando, FL)
- …Our Account Escalation Engineering (AEE) team is the pinnacle of Global Technical Support and has engineers who are collectively responsible for providing ... purpose to make the world work better for everyone. ** Manager , Account Escalation Engineering (US)** **Team &...business objectives. . Determines best hiring strategy to align technical support staff for an ever-evolving product… more
- UKG (Ultimate Kronos Group) (Lowell, MA)
- …customer escalation management support to Customer Experience teams. The Escalation Manager will act as a liaison and coordinate internal efforts to ... have a significant impact on our customer's business. The Escalation Manager will also be responsible for...Basic Qualifications: + 2+ years of experience in customer support , escalation management or related field +… more
- Publix (Alpharetta, GA)
- …training materials, and general guidance for various application and infrastructure support teams, furthering the Infrastructure Escalation Engineering mission ... **32992BR** **Position Title:** Sr Engineer 2 - Escalation Engineering (Alpharetta, GA) **Department:** Publix Technology **Location:** Alpharetta,GA near Atlanta… more
- Amazon (Tempe, AZ)
- Description Manager III, Risk Management - WW Executive Escalations About the Role: We are seeking an experienced professional to join our Risk Mitigation, ... Escalations Reduction, and Quality Assurance (REs-Q) organization as a Manager III within the Worldwide Executive Escalations division. This critical role leads… more
- Bank of America (Chicago, IL)
- Third Party Information Security Escalation Management and Oversight Chicago, Illinois;Washington, District of Columbia; Addison, Texas; Charlotte, North Carolina; ... and make an impact. Join us! The Third Party Information Security Escalation Management and Oversight role oversees Third Party Information Security escalations that… more
- Sprinklr (WA)
- …Working on the **Platinum Support Team** , the Support Account Manager is the main technical support contact serving Sprinklr's largest and ... support experience. **Platinum Support Account Manager ** also acts as an internal escalation ...and operational excellence. **Responsibilities** : + Serve as the technical voice of the customer and advocate for your… more
- Sprinklr (SC)
- …role.** Working on the **Platinum Support Team** the ** Support Account Manager ** is the main technical support contact serving Sprinklr's largest and ... support experience. **Platinum Support Account Manager ** also acts as an internal escalation ...management and operational excellence. **Responsibilities:** + Serve as the technical voice of the customer and advocate for your… more
- Danfoss (Baltimore, MD)
- Technical Support & Operations Manager - HVAC/R Requisition ID: 43639 Job Location(s): Baltimore, MD, USMinnesota, USTexas, USAtlanta, GA, US Employment ... to optimize customer experience and operational efficiency. As the Technical Support and Operations Manager ,...solutions and preventing recurring issues. * Act as the escalation authority for complex technical issues, ensuring… more
- Quorum (Washington, DC)
- …Facilitate regular value reviews, working sessions, and long-term strategy planning. + ** Technical Consulting & Support Escalation :** Advise clients on ... has over 350 team members across the globe. As ** Technical Account Manager ** (TAM) - Salesforce, you...file transmission (SFTP/FTP). Serve as the technical escalation point, coordinating with Engineering, Product, and Support… more
- CompuCom (Indianapolis, IN)
- …Act Like an Owner, Do the Right Thing, and Have Fun Doing It! We're looking for a Technical Support Manager to join our team. The Technical Support ... performance of Level 1 & Level 2 services and support to clients while ensuring service levels are achieved...and company internal policies compliance of all employees under manager jurisdiction. + Act as the SPOC for the… more
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