- ServiceNow, Inc. (Santa Clara, CA)
- …get to do in this role ServiceNow is currently seeking a Senior Account Escalation Manager to manage customer accounts requiring an enhanced level of interaction ... and personalized service during account level escalation . The Account Escalation Manager ...Personal commitment to customer satisfaction + Experience dealing with technical end-users in a support role +… more
- MongoDB (Austin, TX)
- …and Toyota, trust MongoDB to build next-generation, AI-powered applications. The Escalation Manager is a critical role within Technical Services. As a member ... with comfort in programming, queries, and command-line operations + Background in technical support , customer success, or account management at a database… more
- Google (San Bruno, CA)
- …+ Manage a wide range of escalations, including platform outages, technical issues, creator support requests, high-profile social media complaints ... 4 years of experience working with incident response management, risk mitigation, customer support and social media communications. + 4 years of experience in … more
- Amazon (Tempe, AZ)
- Description Manager III, Risk Management - WW Executive Escalations About the Role: We are seeking an experienced professional to join our Risk Mitigation, ... Escalations Reduction, and Quality Assurance (REs-Q) organization as a Manager III within the Worldwide Executive Escalations division. This critical role leads… more
- GitHub (OR)
- …team and we're seeking experienced professionals to elevate our technical customer support efforts. As a Senior Escalation Engineer, you will identify, build ... new support processes and ensure cross-team awareness. Technical Support & Mentorship + Deliver customer...+ Experience supporting large, complex customer environments in a technical capacity with incident management or escalation … more
- SAP (Newtown Square, PA)
- …options for you to choose from. SAP Enterprise Cloud Services (ECS) Customer Escalation team is part of the ECS Global Customer Engagement organization. This team ... to ECS Delivery for the prioritization of continuous improvement initiatives. ECS Customer Escalation is spread across regions APJ, EMEA/MEE and the US. You will be… more
- Airtable (New York, NY)
- …of the Fortune 100, rely on Airtable to transform how work gets done. As a Manager of Technical Support , you'll lead a high-performing team responsible for ... loops stay strong. This role reports to the Senior Manager , Technical Support and contributes...escalation point and ensuring clarity and quality in technical communication. + Build deep product knowledge and coach… more
- TEKsystems (Hillsboro, OR)
- TEKsystems is seeking a Manufacturing Technical Support Manager to lead a high-performing team of support professionals for a long-term opportunity with ... and laboratory equipment. Job Description and Responsibilities: As the Technical Support Manager , you'll oversee...standards, Champion a customer-first culture, and Serve as the escalation point for complex technical issues. +… more
- Palo Alto Networks (Plano, TX)
- …in the industry. **Your Impact** + Lead daily operations of a team of Technical Support Engineers in line with the organizational goals and objectives + ... Palo Alto Networks is looking for an experienced enterprise support delivery manager . You will be responsible...customers, and partners **Your Experience** + 8+ years in technical support , with at least 3 years… more
- DoorDash (New York, NY)
- …support documentation to ensure consistency and scalability. + Support Complex Technical Troubleshooting. Act as an escalation point for Tier 2 support ... About the Team The Technical Support Engineering team at SevenRooms partners with teams across Product, Engineering, and Customer Success to resolve complex … more
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