- AdventHealth (Orlando, FL)
- …**Work Hours/Shift: Days Shift** **You Will Be Responsible For:** + Strong understanding of Contact Center technology + Can effectively display knowledge as ... a Subject Matter Expert (SME) on Contact Center Enterprise Applications + Displays expertise in understanding the business needs and working to provide technical… more
- American Airlines (Dallas, TX)
- …+ Associate Product Manager , Technology Products is part of the Contact Center Technology Product Management team within the Customer Experience ... on embracing a future powered by AI while empowering contact center team members to seamlessly elevate...non-product teams, ensuring alignment across stakeholders. + Partner with Technology Procurement to conduct RFIs and RFPs. + Identify… more
- DXC Technology (Nashville, TN)
- …our customers and colleagues at DXC.com. **Essential Job Functions:** **Life & Annuity Contact Center Operations Manager ** + Oversees the day-to-day ... **Job Description:** **DXC Technology (NYSE: DXC** ) helps global companies run...support processes and platforms. + Manages client relationship from contact center perspective with Sr Leaders from… more
- DXC Technology (Plano, TX)
- …and special projects/analysis- both internal and client facing + Lead and support contact center technology launches and upgrades representing the business ... **Job Description:** DXC Technology (NYSE: DXC) helps global companies run their...Job Functions:** + Oversees the day-to-day operations of the contact center operations Workforce Management team supporting… more
- Leidos (Indianapolis, IN)
- …highly qualified candidate will have the following:** + Ability to work with the Contact Center Manager to optimize staffing levels, ensuring adequate ... **Description** ** Contact Center Performance Manager **...other law. **About Leidos** Leidos is an industry and technology leader serving government and commercial customers with smarter,… more
- Ford Motor Company (Allen Park, MI)
- …+ Act as the primary lead and strategic advocate for Contact Center operations with Ford Pro Technology development, championing Salesforce Service Console ... this role acts as a strategic influencer, a project manager , and a key communicator; driving the end-to-end lifecycle...operational enablement and support within the Contact Center to operational, strategy, and technology leads.… more
- Mass Markets (Garden City, GA)
- …a globally expanding, industry-leading organization. We are seeking a strategic and results-oriented Contact Center Manager to oversee the daily operations ... range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact ...of our BPO contact center . This leadership role is responsible… more
- Leidos (Indianapolis, IN)
- …and Values guide the way we do business. Leidos is seeking a highly skilled ** Contact Center Manager ** to lead our federal-agency omnichannel contact ... you will do:** + Oversee daily operations of the contact center to ensure efficient and effective...environment + Relevant industry certifications such as Certified Call Center Manager (CCCM), Certified Customer Experience Professional… more
- Mass Markets (Garden City, GA)
- …strategic Quality Assurance Manager to lead the QA function in our BPO contact center . You will be responsible for ensuring service quality, compliance, and ... range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact ...in a QA leadership role within a BPO or contact center . + Strong knowledge of QA… more
- Walmart (Bentonville, AR)
- …members adhere to these standards. 11. Technology proficiency: Familiarity with contact center technology , such as computer telephony integration (CTI) ... ** We are seeking a highly motivated **Risk Operations Manager ** to lead our dynamic team in maintaining daily...the ability to adapt to changing priorities, processes, and technology in a fast-paced contact center… more
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