- Insight Global (Columbia, MD)
- …be responsible for providing online emotional support to individuals utilizing Crisis Chat and Text services includes providing emotional support and resources ... -Provide online crisis support to individuals in emotional distress through Crisis Chat and Text . -Complete an assessment of each chat / text visitor… more
- Wells Fargo (Phoenix, AZ)
- …empathy regarding financial products and services through a variety of channels such as phone, text , chat , video chat and other lines of communication in a ... fast-paced, high-volume environment + Perform routine tasks such as answering inquiries, resolving problems and providing a best-in-class customer experience while adhering to work guidelines, policies, and regulations and navigating multiple computer systems… more
- Wells Fargo (Phoenix, AZ)
- …empathy regarding financial products and services through a variety of channels such as phone, text , chat , video chat and other lines of communication in a ... fast-paced, high-volume environment + Interact with customer service team and perform moderately complex customer support tasks + Manage risk by following all policies and procedures and staying abreast of changes to them + Advocate for digital services such… more
- Wells Fargo (Roanoke, VA)
- …empathy regarding financial products and services through a variety of channels such as phone, text , chat , video chat and other lines of communication in a ... fast-paced, high-volume environment + Perform routine tasks such as answering inquiries, resolving problems and providing a best-in-class customer experience while adhering to work guidelines, policies, and regulations and navigating multiple computer systems… more
- PennyMac (St. Louis, MO)
- …Customer Experience Specialist will : + Handle the most complex products, calls, emails or text / chat sessions + Answer high-volume, inbound calls or texts from ... a pipeline of up to 75 loans + Handle routine calls, emails and/or chat responses with Pennymac employees, consumers &/or authorized third parties + Interact with… more
- Trinity Health (Livonia, MI)
- …points). + iii. Audio, video and web conferencing solutions including text / chat solutions, Polycom solutions, Cisco/Tandberg solutions, IP/wireless networking, ... routing, automation, transport rules, archive solutions, 3rd party API integration, audio, text , video, and web) including audio/visual skills that would enhance the… more
- Burroughs (Elmhurst, IL)
- …monitor active service calls and will contact the field team via phone, text , email , or chat . The objective of this role is to ensure customer satisfaction and ... scheduling system this may include requests from customers via phone, email, chat or text . + Monitor communication channels to a nswer internal or customer… more
- Lee County Board of County Commissioners (Fort Myers, FL)
- …Lee County Library System who chooses to "go to the library" by phone, live chat , text , or email. Telephone and Virtual Reference staff answer general reference, ... Responsibilities + Answer general reference, informational, and instructional questions through phone, chat , text , and email. + Utilize print and electronic… more
- State of Minnesota (St. Paul, MN)
- …and constituents by answering inquiries via phone, email, physical mail, and potentially text and chat + Address concerns and offer clear explanations about ... customer service through various communication channels, including phone, email, and online chat . CCRs are expected to deliver accurate information, assist with the… more
- Rock Family of Companies (Detroit, MI)
- …outreach methods to communicate with clients such as phone (inbound/outbound calls), emails, text and chat + Demonstrate exceptional listening skills as well as ... written and verbal communication skills, including email and chat , while displaying professionalism, understanding and empathy for clients' individual needs and… more