- JPMorgan Chase (New York, NY)
- …and payments. This role is central to the design of our virtual assistant for both text ( chat ) and voice (IVR) interactions, which will serve as a key touchpoint ... Conversation Design Lead on the Chase Voice (IVR) and Chat Conversation Design team, you will play a critical...both self-service and agent-assisted scenarios. + Develop audio and text prompts and scripts that are clear, concise, and… more
- JPMorgan Chase (New York, NY)
- …user insights. As an Conversational Designer Vice President for our virtual assistant for text ( chat ) interactions , you will play a pivotal role in shaping the ... user experience across our products and services. Leveraging your deep knowledge of design and research practices to lead strategically important initiatives and develop innovative solutions that align with business requirements and user needs. As a subject… more
- TTEC (Tempe, AZ)
- …of many of the world's leading iconic and hypergrowth brands, we talk, message, text , and video chat with millions of customers every day. These exceptional ... potential has a place here with TTEC's award-winning employment experience. As **Inbound Chat Sales Representative** working onsite in Tempe, AZ, you'll be a part of… more
- Metropolitan Council (Minneapolis, MN)
- …+ Deliver accurate, customer-friendly transit information to riders over the phone, via Chat and SMS/ Text . + Provide excellent customer service and understand ... and agency-level decision making. + Provide feedback to improve phone, text , and chat services and the overall experience for customers; use expertise to… more
- PennyMac (St. Louis, MO)
- … text messages to consumers + Handle more complex products, calls, emails or text / chat sessions + Answer high-volume, inbound calls or texts from current ... Reviewing and validating loan documents + Handling routine calls, emails and/or chat responses with Pennymac employees, consumers &/or authorized 3rd parties +… more
- Wells Fargo (Phoenix, AZ)
- …empathy regarding financial products and services through a variety of channels such as phone, text , chat , video chat and other lines of communication in a ... high attention to detail and accuracy. + Wells Fargo Consumer Lending Portal/Open Text experience + Systems of Record: BSC and CIV + Call Center/Phone experience… more
- Wells Fargo (Raleigh, NC)
- …empathy regarding financial products and services through a variety of channels such as phone, text , chat , video chat and other lines of communication in a ... unclaimed property processing, legal order processing, estate care, and voice, email, chat , and social media services for consumer and small business customers. **In… more
- Wells Fargo (Phoenix, AZ)
- …empathy regarding financial products and services through a variety of channels such as phone, text , chat , video chat and other lines of communication in a ... fast-paced, high-volume environment + Perform routine tasks such as answering inquiries, resolving problems and providing a best-in-class customer experience while adhering to work guidelines, policies, and regulations and navigating multiple computer systems… more
- Wells Fargo (Roanoke, VA)
- …empathy regarding financial products and services through a variety of channels such as phone, text , chat , video chat and other lines of communication in a ... fast-paced, high-volume environment + Perform routine tasks such as answering inquiries, resolving problems and providing a best-in-class customer experience while adhering to work guidelines, policies, and regulations and navigating multiple computer systems… more
- Casella Waste Systems Inc. (Rutland, VT)
- …based on experience ## Key Responsibilities + Responds to customer inquiries via email, text chat and digital media regarding waste and recycling services\. + ... tone\. + Engages with customers across digital channels-including email, live chat , and digital media-using integrated support tools to deliver prompt, personalized… more