- Insight Global (Oak Brook, IL)
- …of experience in a Tier 1 IT Support or Technical Customer Service role. * Familiarity with basic troubleshooting techniques (eg, password resets, ... knowledge, experience working with a ticketing system, and excellent customer service skills Two Openings: Central Time...Wed - Sunday We are seeking a dedicated and customer -focused Tier 1 Customer… more
- Bosch (Londonderry, NH)
- …immediate customer concerns, and participate in initiatives for continuous improvement. + Assist Tier 1 Customer Service with escalated requests for ... value values. + **Shape tomorrow:** At Bosch, you change lives. **Job Description** The Customer Service Specialist provides Tier 2 Customer Service … more
- MyFlorida (Tallahassee, FL)
- …Services, and Content Management Systems. Serve as back-up to the AskTRIRIGA help desk to provide Tier 1 customer service to TRIRIGA users. Training and ... quality assurance testing, perform quality audits, perform schedule management, and provide customer service to meet user needs. Conducts Business Analysis… more
- ASM Research, An Accenture Federal Services Company (Springfield, VA)
- Looking for a motivated and customer -focused Service Desk Technician ( Tier 1 .5) to join our support team operating within a secure Azure enterprise ... with established SLAs and SLOs. + Troubleshoot and resolve Tier 1 .5-level issues related to Azure services,...issues. + Monitors incidents and tracks resolution within the customer Service Level requirement by documenting all… more
- ASM Research, An Accenture Federal Services Company (Sacramento, CA)
- **What is the position?** The Bilingual Tier 1 Service Desk Representative plays a significant role on a fully remote team supporting the English and Spanish ... customers. **What will I get to do?** As a Tier 1 Service Desk Representative,...you will have the opportunity to showcase your exceptional customer service skills when speaking to customers… more
- Applied Research Associates, Inc. (Raleigh, NC)
- …freedom, service and growth. If you are looking for a career as a Tier 1 Cloud Support and you are interested in designing, developing, and rapidly deploying ... within the ticketing system and contribute to internal documentation. ** Tier 1 Cloud Support Position Requirements:** +...such as Jira, ServiceNow, or similar + Strong troubleshooting, customer service , and communication skills + Interest… more
- Beth Israel Lahey Health (Charlestown, MA)
- …The Tier 2 Service Desk Analyst acts as an escalation point for the Tier 1 Service Desk Analyst and interacts with all levels of BILH colleagues. The ... Desk Analyst will manage EPIC EHR escalations from Service Desk Tier 1 and...and application issues. Act as an escalation point for Tier 1 and customer escalation… more
- Koniag Government Services (Washington, DC)
- …ideal Tier 1 Help Desk Engineer will: + Provide frontline Tier I support service requests via ServiceNow ticketing, system, email, phone, and in-person ... LLC, a Koniag Government Services company, is seeking a Tier 1 Help Desk Engineer to support...equivalent within 45 days of start + Experience in customer service and IT support principles and… more
- Linchpin Solutions, Inc. (Tampa, FL)
- …as needed Specific Skillset + Continuously monitor network and space segment performance to provide customer tier 1 support as required. + Monitor and report ... SATCOM Technician Tier 1 Tampa, FL (http://maps.google.com/maps?q=7853+Gunn+Hwy+Tampa+FL+USA+33626) Job...issues to appropriate offices. + Track and manage automated service interruptions for the network users' awareness. + Resolve… more
- Wolters Kluwer (Indianapolis, IN)
- …receive prompt and accurate solutions to their concerns. You will report to the Manager, Customer Service Operations. The shift will be 12:00pm ET - 9pm ET. ... customer problems and issues in a timely manner following established customer service procedures via phone and email + Maintain or exceed quality performance… more