- ASM Research, An Accenture Federal Services Company (Sacramento, CA)
- **What is the position?** The Bilingual Tier 1 Service Desk Representative plays a significant role on a fully remote team supporting the English and Spanish ... updates to complaints for our customers. **What will I get to do?** As a Tier 1 Service Desk Representative, you will have the opportunity to showcase your… more
- ASM Research, An Accenture Federal Services Company (Springfield, VA)
- Looking for a motivated and customer-focused Service Desk Technician ( Tier 1 .5) to join our support team operating within a secure Azure enterprise ... part in keeping operations running smoothly while delivering exceptional service to end users. This is a great opportunity...with established SLAs and SLOs. + Troubleshoot and resolve Tier 1 .5-level issues related to Azure services,… more
- Beth Israel Lahey Health (Charlestown, MA)
- …The Tier 2 Service Desk Analyst acts as an escalation point for the Tier 1 Service Desk Analyst and interacts with all levels of BILH colleagues. The ... Tier 2 Service Desk Analyst will manage EPIC EHR escalations from Service Desk Tier 1 and ensure proper assignment to the EPIC team as required. **Job… more
- GovCIO (Washington, DC)
- …Submit a referral to this job (https://careers-govcio.icims.com/jobs/5201/ tier - 1 - service -desk-analyst/job?mode=apply&apply=yes&in\_iframe= 1 ... team member direction and quickly escalate issues that cannot be resolved at Tier 1 . **Qualifications** Required: 2-3 years' experience. Current ITIL Foundation… more
- Cardinal Health (Nashville, TN)
- **_What IT Service Center contributes to Cardinal Health_** Information Technology oversees the effective development, delivery, and operation of computing and ... and strategies that enable operations and drive business value. IT Service Center resolves client/customer technical issues through virtual, real-time communication… more
- Insight Global (Oak Brook, IL)
- …for helping others. Qualifications: * 2+ years of experience in a Tier 1 IT Support or Technical Customer Service role. * Familiarity with basic ... experience working with a ticketing system, and excellent customer service skills Two Openings: Central Time 7AM-4PM Friday -...- Sunday We are seeking a dedicated and customer-focused Tier 1 Customer Support Representative to join… more
- CACI International (Washington, DC)
- Network Operations Center- NOC Tier 1 and 2 Job Category: Service Contract Act Time Type: Full time Minimum Clearance Required to Start: TS/SCI with ... Our focus includes the design, transition, operations, and continual service improvement to include tech modernization, tech refresh, activities associated… more
- Leidos (Indianapolis, IN)
- …and customer experience. + Provide feedback and coaching to Tier 1 Information Specialists to enhance service quality and first-contact resolution rates. ... will do:** + Handle escalated and complex inquiries from Tier 1 Information Specialists and resolve issues...and services to ensure the highest level of customer service . + Maintain a professional and empathetic approach in… more
- Aveanna Healthcare (Atlanta, GA)
- …team for internal employees. This position will also be responsible for managing the outsourced tier 1 Service Desk team and processes. It demands strong ... and support related to computer systems, hardware, and software. Manage the tier 1 outsourced Service Desk process, providing metrics, training, and… more
- Cisco (Chicago, IL)
- …is Atlanta, GA **Meet the Team** We are seeking a Solutions Engineer to support our Tier 1 Service Providers in the US. Cisco Solutions Engineers are a ... and grow your career. **Your Impact** This role is for a Solutions Engineer supporting Tier 1 Service Providers in the United States, with a focus on the… more
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