- ASM Research, An Accenture Federal Services Company (Springfield, VA)
- Looking for a motivated and customer-focused Service Desk Technician ( Tier 1 .5) to join our support team operating within a secure Azure enterprise ... part in keeping operations running smoothly while delivering exceptional service to end users. This is a great opportunity...with established SLAs and SLOs. + Troubleshoot and resolve Tier 1 .5-level issues related to Azure services,… more
- GovCIO (Washington, DC)
- …Submit a referral to this job (https://careers-govcio.icims.com/jobs/5201/ tier - 1 - service -desk-analyst/job?mode=apply&apply=yes&in\_iframe= 1 ... team member direction and quickly escalate issues that cannot be resolved at Tier 1 . **Qualifications** Required: 2-3 years' experience. Current ITIL Foundation… more
- Insight Global (Franklin, TN)
- Job Description A client in the Chattanooga, TN area is looking for a Service Desk Specialist to deliver IT support via Phone, chat, or ticketing portal. They will ... working tickets. They will be maintaining ITIL-based best practices for enterprise-wide service desk processes. This candidate will be required to execute great… more
- Eligo Energy, LLC (Chicago, IL)
- …fees according to company guidelines + Act as a subject matter expert for the Tier 1 Customer Service Team + Provide courteous, prompt, and accurate ... Eligo Energy is seeking a Customer Service Representative who wants to provide excellent customer...electronic communication. + Take escalated calls that filter through Tier 1 agents + Promotes a positive… more
- Insight Global (Windsor Mill, MD)
- …impact 65 million Americans per month. The On-Site Helpdesk Analyst is responsible for providing Tier 1 support to customer service agents that are using the ... - Bachelors degree and 3 years of experience providing Tier 1 IT support - 2 years...running on Microsoft Windows OS and Office365 suite - 1 year of experience using Service Now… more
- CACI International (Washington, DC)
- Network Operations Center- NOC Tier 1 and 2 Job Category: Service Contract Act Time Type: Full time Minimum Clearance Required to Start: TS/SCI with ... Our focus includes the design, transition, operations, and continual service improvement to include tech modernization, tech refresh, activities associated… more
- Wolters Kluwer (Philadelphia, PA)
- …be 8:00am ET - 5:00pm. You will report to the Manager, Customer Service Operations. **RESPONSIBILITIES** + Receive, evaluate, and answer customer problems and issues ... in a timely manner following established customer service procedures via phone and email + Maintain or...**QUALIFICATIONS** **Education:** 2+ years' experience in a B2B technical service role or equivalent education **Experience:** + Knowledge of… more
- ManpowerGroup (Fraser, MI)
- …organized and customer-focused CSR to manage day-to-day customer operations for our Tier - 1 automotive clients. The Customer Service Representative (CSR) ... Customer Service Representative - Automotive Manufacturing Fraser, MI $21.00/hr...key liaison between our fastener manufacturing operations and our Tier - 1 customers. This role is responsible for… more
- Insight Global (Charlotte, NC)
- …for helping with a backlog of tickets on their Service Now ticket platforms and providing Tier 1 / Tier 2 support. This individual will be a member of a 15 ... working within a helpdesk/ desktop support ( Tier 1 and 2) Excellent customer service experience Strong communication and eagerness to learn Experience with… more
- Red River (Chantilly, VA)
- …affect others; you seek to make those around you successful. We are looking for a Tier 1 Technician with an active Secret clearance to join our growing team! The ... Tier 1 Technician is primarily responsible for... Tier 1 Technician is primarily responsible for working on a...management practices. + Act as a mentor to Level 1 Customer Service Representatives. + Responsibilities aligned… more
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