- Chenega Corporation (Fort Belvoir, VA)
- … Groups when requested by the tenants. + Perform duties associated with Tier 2 level customer support functions. + Submit all initial IT requests to ... VIP ticket response. + Coordinate tickets that cross organizational boundaries to ensure customer satisfaction. + Assign tickets that are out of scope to the Service… more
- SAIC (Washington, DC)
- …the primary point of contact for escalated support issues from Tier 1 and Tier 2 support + Experience with ITIL processes and best practices + Strong ... by fall 2025.** The Tier 1 and Tier 2 Help Desk Support ...customer queries + Route and escalate requests to Tier 3 and other teams for quick customer… more
- CACI International (San Antonio, TX)
- Tier 2 Cerner Application Support Analyst Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: None Employee Type: ... * * * **The Opportunity:** **CACI** is seeking a Tier 2 Application Support Analyst...communicate technical matters to a non-technical audience + Strong customer service and communications skills + Strong critical thinking… more
- Proven IT (Tinley Park, IL)
- Tier 2 Engineer Tinley Park, IL... support . This is the intermediate level of customer support . The Tier II ... is required to understand the inner workings. Responsibilities + Tier II aids support to the Proven...team of Engineers which is the first line of support for our customer 's network and computer… more
- iconectiv (Bridgewater, NJ)
- …www.iconectiv.com . Follow us on X and Linkedln. **Responsibilities:** iconectiv is seeking a Tier 2 Production Support /Ops Engineer. This is a production ... stage of escalation for Incidents. + Responsible for managing Tier 2 incident responses and resolutions. +...direct link/ liaison between our engineering staff and the customer during day-to-day operations. + Support the… more
- William C Brown Inc (Springfield, VA)
- …support our intelligence customer activities in Springfield, VA. Job Description: The Tier 2 Desktop Support Technician provides Deskside IT Service ... Systems Administrator ( Tier 2 Desktop Support )...and 3+ years of prior relevant experience. Location: On Customer Site.US Citizenship Required. COVID-19 Vaccination. Location Springfield Full-Time/Part-Time… more
- CACI International (Reston, VA)
- …and deployment and any custom imaging required by the MP being supported + Provides Tier 2 support for end users with thin client, network, application, ... and incident response procedures, with the ability to conduct Tier 2 support and complex...be part of a high-performing group dedicated to our customer 's missions and driven by a higher purpose -… more
- TP-Link North America, Inc. (Irvine, CA)
- …focus on our SMB/Enterprise product lines for our North American customer base. The Tier 2 Business Network Support Engineer will serve as the secondary ... TP-Link Systems Inc. is currently seeking a Business Networking Support Engineer Tier 2 . TP-Link...(VPN, 802.1Q VLAN, VoIP, Multicast, Centralized Network Management). + 2 + years business customer technical support… more
- CGI Technologies and Solutions, Inc. (San Antonio, TX)
- …Serve as the escalation point for unresolved issues from Tier 2 support or other teams. * Document all customer interactions and issue resolutions in the ... **Position Description:** We are seeking a dedicated and experienced Tier 2 Customer Service Representative...system. * Collaborate with Tier 1 and Tier 2 support representatives to… more
- CACI International (Sterling, VA)
- …Local * * * CACI is currently looking for a motivated, career and customer -oriented Tier 2 Technician (Journeyman) with Agile methodology experience to ... for PC, server, and mainframe applications or hardware. + Support the Tier 2 Enterprise...be part of a high-performing group dedicated to our customer 's missions and driven by a higher purpose -… more
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