- Insight Global (Franklin, TN)
- Job Description A client in the Franklin, TN area is looking for a Service Desk Specialist to deliver IT support via Phone, chat, or ticketing portal. Tis resource ... will be responsible for escalations from the Tier 1 support team. They will be working with...They will be maintaining ITIL-based best practices for enterprise-wide service desk processes. This candidate will be required to… more
- GovCIO (Washington, DC)
- …a referral to this job (https://careers-govcio.icims.com/jobs/5202/ tier - 2 - service -desk-analyst/job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834385473) ... in a clear and user-friendly manner. Provide mentorship and training to Tier 1 service desk resources. **Qualifications** Required: 3-5 years' experience.… more
- Eligo Energy, LLC (Chicago, IL)
- …fees according to company guidelines + Act as a subject matter expert for the Tier 1 Customer Service Team + Provide courteous, prompt, and accurate resolution ... electronic communication. + Take escalated calls that filter through Tier 1 agents + Promotes a positive work environment....by the Team Leader Requirements Qualifications: A minimum of 2 years of Customer Service Experience Strong… more
- SKC Communication Products LLC (OK)
- Tier I Service Technician + Provide customer service...Education College degree preferred Experience Tier 1 - 0- 2 years Tier 2 - 2 ... problem resolution via phone, video, and email. + Make service calls to client locations to troubleshoot and resolve...SKC operates up to standards on a daily basis. Tier II-in addition to Tier I responsibilities… more
- Insight Global (Charlotte, NC)
- …for helping with a backlog of tickets on their Service Now ticket platforms and providing Tier 1/ Tier 2 support. This individual will be a member of a 15 ... within a helpdesk/ desktop support ( Tier 1 and 2 ) Excellent customer service experience Strong communication and eagerness to learn Experience with… more
- CACI International (Washington, DC)
- Network Operations Center- NOC Tier 1 and 2 Job Category: Service Contract Act Time Type: Full time Minimum Clearance Required to Start: TS/SCI with ... Our focus includes the design, transition, operations, and continual service improvement to include tech modernization, tech refresh, activities associated… more
- Intuit (Arizona City, AZ)
- **Overview** Come join the Global Business Solutions Group (GBSG) as a Tier 2 Senior Service & Support Specialist for the Intuit Enterprise Suite (IES) team. ... The IES Tier 2 position provides an opportunity to...The IES Tier 2 position provides an opportunity to contribute to the...as well as product and process improvements. The IES Tier 2 team often works in imperfect… more
- NuAxis Innovations (Washington, DC)
- …**Summary:** The Service Desk Manager oversees Tier 1 and Tier 2 service desk operations for a high-volume, high-touch IT support environment. The ... and service desk KPIs. + Drive knowledge management, self- service portal adoption, and Tier 0 enablement strategies. + Conduct regular QA audits and… more
- CompuCom (Indianapolis, IN)
- …and adapt service to changes in demand. + Led Tier 1 & Tier 2 service desk teams. + Proven people management and leadership skills and at least 12 ... 2 services and support to clients while ensuring service levels are achieved and customer expectations are met...customer procedures and standards. + Train, coach and mentor Service Desk Analysts (Level 1 - 2 ),… more
- Stanford University (Stanford, CA)
- …specifically in support of self- service and tier 1 and tier 2 service center support. Support programs and processes to implement integrated, ... University Human Resources (UHR) department, Stanford is currently establishing an HR Service Center (HRSC) to better support campus upon the upcoming implementation… more
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