- TEKsystems (Fountain Valley, CA)
- …laptops, servers, network connectivity, business applications and voice-over-IP telephone systems. -Resolves Service Desk Tier 1 incidents, or escalates ... appropriate Tier 2 and Tier 3 individuals and teams. + The Service ...reported problems, prepare detailed notes and reports, and resolve Service Desk Tier 1 problems.… more
- Leidos (Bethesda, MD)
- …your career path. Leidos has an exciting opening for you as our next Tier 3 Service Desk / Systems Administrator supporting the OSINT Integration Center ... during standard business hours, with rotational coverage of the service desk as early as 6am or...this job requisition will remain open for at least 3 days with an anticipated close date of no… more
- Koniag Government Services (Washington, DC)
- Koniag IT Systems LLC, a Koniag Government Services company, is seeking a Tier 3 Help Desk Support Engineer to support KITS and our government customer in ... and self-motivated individual to perform the duties of a Tier 3 System Administrator to support a...Administrator will:** + Serve as an Escalation point for Tier II help desk . + Maintain the… more
- Trace Systems Inc (Portsmouth, VA)
- Job Overview Job Title: IT Service Desk Support - Tier ...at Tier 2 will be forwarded to Tier 3 support for assistance and resolution. + ... VA Job Responsibilities Trace Systems is seeking an IT Service Desk Support personnel to support the...for further technician support. + Manage tickets routed to Tier III for specialized support. + Assist users with… more
- Leidos (Norfolk, VA)
- **Description** The SMIT Service Desk RDM Team has an opening for an experienced technician to work in our Norfolk, VA office. This team provides Tier I and ... or may provide expertise to solve first and second tier technical support issues for end-users of the organization's...the organization's products and services. Primary Responsibilities **As a Service Desk RDM Technician, you will:** +… more
- Imagine One Technology & Management (Norfolk, VA)
- …looking for **Night Shift Service Desk Specialist / Command Center** to support a Tier 2 and Tier 3 Command Center in Norfolk, VA for a large family ... slide decks as needed. + Provide support to shipyard tier 1 support desk and other external...morning operations briefs. + Provide tier 1, tier 2 and tier 3 … more
- ASM Research, An Accenture Federal Services Company (Springfield, VA)
- Looking for a motivated and customer-focused Service Desk Technician ( Tier 1.5) to join our support team operating within a secure Azure enterprise ... with established SLAs and SLOs. + Troubleshoot and resolve Tier 1.5-level issues related to Azure services, Microsoft Windows,...knowledge articles in the problem ticket. + Adheres to Service Desk ticket handling procedures. This may… more
- Koniag Government Services (Washington, DC)
- …ideal Tier 1 Help Desk Engineer will: + Provide frontline Tier I support service requests via ServiceNow ticketing, system, email, phone, and in-person ... LLC, a Koniag Government Services company, is seeking a Tier 1 Help Desk Engineer to support...interactions + Efficiently document and manage all service requests using the Service … more
- General Dynamics Information Technology (Quantico, VA)
- …Services **Skills:** Executive Support,Help Desk Support,IT End User Support,IT Service Desk **Certifications:** CompTIA Security+ CE | CompTIA - CompTIA ... Citizenship Required:** Yes **Job Description:** Transform technology into opportunity as a **Help Desk Analyst Tier 2** at GDIT. Shape what's next for… more
- Leidos (Washington, DC)
- …In-depth knowledge of commonly-used IT concepts, practices, and procedures within a Service Desk environment. + Ability to effectively support customers, ... for quick customer resolution. Understands Service Level Agreements/ Service Level Objectives (SLAs/SLOs) and the Tier ...role in support of meeting SLOs. + Performs day-to-day Service Desk operations, ensuring efficiency and adherence… more